
Hoffman Toyota
West Simsbury, CT
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Almost perfect Took car in for a recall. Agreed to a world class inspection which is clearly dealer talk for charging big bucks to make up for the free recall work. Took car in for a recall. Agreed to a world class inspection which is clearly dealer talk for charging big bucks to make up for the free recall work. It worked exactly as expected as I got a big bill for the work the inspection turned up. Then although the paperwork said the car had been cleaned up after interior work we found the interior was anything but clean. Excellent check in and check out as always. More
Professional We recently purchased a brand new Toyota Tacoma from the best: Hoffman Toyota. They met all of our needs and continue to treat us with respect and th We recently purchased a brand new Toyota Tacoma from the best: Hoffman Toyota. They met all of our needs and continue to treat us with respect and they go out of their way to do so. They are the best!!! More
Business As Usual Julio who was pleased to work with us to move their truck off their lot is now very impatient because " I knew exactly what i paid for when I paid f Julio who was pleased to work with us to move their truck off their lot is now very impatient because " I knew exactly what i paid for when I paid for the extra maintenance." It is interesting how people pretend when they need your services but once they believe everything is going well, that they do not need your support, how they show their true colors. I thought that the maintenance was complimentary until their loan was paid off. How silly of me when in fact they did add that money to my loan and they received all their monies up front so they couldn't care less what happens to the truck now. More
Awesome Experience Hoffman Toyota staff always goes above and beyond to meet my needs. They are always very professional and they answer all my questions in a timely ma Hoffman Toyota staff always goes above and beyond to meet my needs. They are always very professional and they answer all my questions in a timely manner. More
All issues resolved to my satisfaction The issues I had with my newly purchased certified Toyota Venza were corrected by Kathy Skiba & Mike Fitzgerald, I am very pleased. Mike was excelle The issues I had with my newly purchased certified Toyota Venza were corrected by Kathy Skiba & Mike Fitzgerald, I am very pleased. Mike was excellent to work with, I will be returning for service in the future. More
Fantastic, reliable and trustworthy service I have been coming to Hoffman Toyota since I bought my very first car 20 years ago. And I have only had Toyotas (from Hoffman) ever since. And I have I have been coming to Hoffman Toyota since I bought my very first car 20 years ago. And I have only had Toyotas (from Hoffman) ever since. And I have always been pleased with their service. I recently had a hitch put on, and they did an outstanding job. It looks fantastic. Also, Michael F. is one of the most helpful people I have ever met anywhere, let alone at Hoffman! More
Jesus Roche is excellent! I had the pleasure of working with Mr. Jesus Roche who demonstrated knowledge and patience and made my experience a very pleasant one. I am impressed I had the pleasure of working with Mr. Jesus Roche who demonstrated knowledge and patience and made my experience a very pleasant one. I am impressed with the level of professionalism that I received from him and will definitely recommend him to friends and family. More
Good all around experience. First time doing serive at this dealership. As the title suggest All around good service. I will be doing most of my carsnare service here. First time doing serive at this dealership. As the title suggest All around good service. I will be doing most of my carsnare service here. More
A very bad day turned around Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me t Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me to use while my van was being repaired. He was calm and professional when I burst into tears at the thought of such an expensive repair, especially since I was unemployed. I very much appreciate his persistence and professionalism. I will definitely be returning for all my service needs. More
Great certified used Toyota buying experience! I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressu I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressure, fair and a real pleasure. Communication, organization and follow-up were all seamless and everything was just as promised. They were also very fair on the trade in of my old car and gave me the true "trade in value" I was hoping for and compared to on-line. I highly recommend and plan on using in the future. More