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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

November 04, 2016

All issues resolved to my satisfaction The issues I had with my newly purchased certified Toyota Venza were corrected by Kathy Skiba & Mike Fitzgerald, I am very pleased. Mike was excelle More

by NRPG100
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Kathleen Skiba
Nov 04, 2016 -

Hoffman Toyota responded

Hello NRPG100, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Kathy, Mike and the team corrected the issues with your new Venza to your satisfaction. We are dedicated to ensuring our customers have an exceptional experience at every visit. Please let us know if there is anything further that we can help you with as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 31, 2016

Fantastic, reliable and trustworthy service I have been coming to Hoffman Toyota since I bought my very first car 20 years ago. And I have only had Toyotas (from Hoffman) ever since. And I have More

by Nikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 31, 2016 -

Hoffman Toyota responded

Hello Nikki, Thank you for trusting Hoffman Toyota for the past 20 years! We are so happy to read that Mike and the team did an outstanding job installing your hitch. We value you as our customer and are always here to ensure that your vehicle is running safely and efficiently for the years ahead. Let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

October 29, 2016

Jesus Roche is excellent! I had the pleasure of working with Mr. Jesus Roche who demonstrated knowledge and patience and made my experience a very pleasant one. I am impressed More

by Damaris R
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Roche
Oct 31, 2016 -

Hoffman Toyota responded

Hello Damaris, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that Jesus demonstrated knowledge and patience and was able to make the buying process a pleasant experience. Thank you for your feedback and recommendation! See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

Good all around experience. First time doing serive at this dealership. As the title suggest All around good service. I will be doing most of my carsnare service here. More

by ROVETON10439
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Oct 26, 2016 -

Hoffman Toyota responded

Hello ROVETON10439, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team provided you with all around good service. We are dedicated to ensuring that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2016

Great certified used Toyota buying experience! I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressu More

by ASAKOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa
Oct 24, 2016 -

Hoffman Toyota responded

Hello ASAKOSA, Thank you for choosing Hoffman Toyota and congratulations on your recent purchase! We are pleased to hear that Jose and the team make the experience of buying a car seamless and straightforward. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 22, 2016

A very bad day turned around Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me t More

by SMALTBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Oct 24, 2016 -

Hoffman Toyota responded

Hi SMALTBY, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Dan and the team were able to make the repairs done to your sienna while having the cost covered under warranty. Dan is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 22, 2016

Awesome service department staff, great repair work I went in to have a few repairs and was greeted right away. Mike listened to all the things I needed done and he made sure all things where taken care More

by WSLAVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 24, 2016 -

Hoffman Toyota responded

Hello WSLAVIN, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and the team were able to address all your questions and concerns. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Thanks for the recommendation and we look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

In and out in 4 hours with John Rossley We traded in two cars and bought a certified Highlander from John Rossley. We were driving home in less than 4 hours. Their prices are great and John More

by bdrnklaug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rossley
Oct 21, 2016 -

Hoffman Toyota responded

Hello bdrnklaug, Thank you for choosing Hoffman Toyota and congratulations on your new highlander! We are so pleased to hear that John and the team were able to get you your new vehicle in a prompt manner while staying within your price range and answering all your questions. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

Received routine service when I called that day. Calledat 1:30 TO SCHEDULE SERVICE. Told to be there by 2:00 PM. Taken right in.Also requested check brakes and windshield wiper blades. The service w More

by DGARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Oct 24, 2016 -

Hoffman Toyota responded

Hi DGARRY, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that our team was able to get you right in and have the service needed to your vehicle done in a prompt manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Service Consultants Proffesionalism I was amazed and overwhelmed with the professionalism and knowledge of Dan Savoia during my visit recently. He took the time and had the patience to More

by GARY_LEE_LAPLANTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Daniel Savoia, Alvin Gamble
Oct 19, 2016 -

Hoffman Toyota responded

Hi Gary, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that Dan, James and the service team were able to provide you with professional and knowledgeable customer service. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Thank you for joining the Hoffman family and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust,

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