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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

November 09, 2016

Almost perfect Took car in for a recall. Agreed to a world class inspection which is clearly dealer talk for charging big bucks to make up for the free recall work. More

by bgilesct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba
Nov 09, 2016 -

Hoffman Toyota responded

Hi bgilesct, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that the inside of your vehicle was not cleaned properly after the recall was addressed. We value you as our customer and appreciate your feedback as we are always working on improving our processes. We are dedicated to ensuring your vehicle is running safely and efficiently and to ensure that your vehicle is safe we use Toyota certified parts, as other aftermarket equipment is designed for use on many different models and can compromise your vehicle. Please let us know anytime you have any further questions or service needs as we are here for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Professional We recently purchased a brand new Toyota Tacoma from the best: Hoffman Toyota. They met all of our needs and continue to treat us with respect and th More

by LOISMILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Patrick Pantalone
Nov 08, 2016 -

Hoffman Toyota responded

Hi LOISMILLS, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Tacoma! We are happy to read that our team met all your needs and continue to treat you with respect and go out of their way to do so! We appreciate you as our customer and are dedicated to providing an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Business As Usual Julio who was pleased to work with us to move their truck off their lot is now very impatient because " I knew exactly what i paid for when I paid f More

by BEVERLEY811
Recommend Dealer
No
Employees Worked With
Julio Sosa
Nov 22, 2016 -

Hoffman Toyota responded

Hello BEVERLEY811, We sincerely apologize for your frustrating recent experience with our Hoffman Toyota service department. I spoke to our Sales Manager, Zach Hoffman, and he informed me that he reached out to you and offered you two free oil changes and a full free detail. The experience you describe is not the standard that we uphold at our Toyota store, and because your experience is extremely important to us at Hoffman, I wanted to check with you to see if you still feel the same way as stated in your above noted feedback and review. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Awesome Experience Hoffman Toyota staff always goes above and beyond to meet my needs. They are always very professional and they answer all my questions in a timely ma More

by LOISMILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Nov 08, 2016 -

Hoffman Toyota responded

Hello LOISMILLS, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team always goes above and beyond to meet your needs and they are always professional and answer all your questions in a prompt manner. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 04, 2016

All issues resolved to my satisfaction The issues I had with my newly purchased certified Toyota Venza were corrected by Kathy Skiba & Mike Fitzgerald, I am very pleased. Mike was excelle More

by NRPG100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Kathleen Skiba
Nov 04, 2016 -

Hoffman Toyota responded

Hello NRPG100, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Kathy, Mike and the team corrected the issues with your new Venza to your satisfaction. We are dedicated to ensuring our customers have an exceptional experience at every visit. Please let us know if there is anything further that we can help you with as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

October 31, 2016

Fantastic, reliable and trustworthy service I have been coming to Hoffman Toyota since I bought my very first car 20 years ago. And I have only had Toyotas (from Hoffman) ever since. And I have More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 31, 2016 -

Hoffman Toyota responded

Hello Nikki, Thank you for trusting Hoffman Toyota for the past 20 years! We are so happy to read that Mike and the team did an outstanding job installing your hitch. We value you as our customer and are always here to ensure that your vehicle is running safely and efficiently for the years ahead. Let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

October 29, 2016

Jesus Roche is excellent! I had the pleasure of working with Mr. Jesus Roche who demonstrated knowledge and patience and made my experience a very pleasant one. I am impressed More

by Damaris R
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesus Roche
Oct 31, 2016 -

Hoffman Toyota responded

Hello Damaris, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that Jesus demonstrated knowledge and patience and was able to make the buying process a pleasant experience. Thank you for your feedback and recommendation! See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 26, 2016

Good all around experience. First time doing serive at this dealership. As the title suggest All around good service. I will be doing most of my carsnare service here. More

by ROVETON10439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Oct 26, 2016 -

Hoffman Toyota responded

Hello ROVETON10439, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team provided you with all around good service. We are dedicated to ensuring that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2016

A very bad day turned around Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me t More

by SMALTBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Oct 24, 2016 -

Hoffman Toyota responded

Hi SMALTBY, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Dan and the team were able to make the repairs done to your sienna while having the cost covered under warranty. Dan is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2016

Great certified used Toyota buying experience! I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressu More

by ASAKOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa
Oct 24, 2016 -

Hoffman Toyota responded

Hello ASAKOSA, Thank you for choosing Hoffman Toyota and congratulations on your recent purchase! We are pleased to hear that Jose and the team make the experience of buying a car seamless and straightforward. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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