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Hoffman Toyota
West Simsbury, CT
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 878 reviews
May 07, 2023
She is the best! She is amazing and makes the process really smooth. Her customers and tries to help as much as possible. Great service. She is amazing and makes the process really smooth. Her customers and tries to help as much as possible. Great service. More
by thangthanga
Employees Worked With
Julie hoang
April 25, 2023
I worked with Hoffman sales associates to buy a Toyota Rav4 Prime Plug in Hybrid from a distance, and after working out some details with Patrick was able to travel the 1300 miles to complete the purchase Rav4 Prime Plug in Hybrid from a distance, and after working out some details with Patrick was able to travel the 1300 miles to complete the purchase and drive it back home. Patrick worked with me on the details of the deal and helped a lot. And when the software had “technical difficulties” he made sure I left the lot with a fully functioning new vehicle, so kudos! I didn’t like the final paperwork part. It was rushed; and I needed to complete the registration in my home state due to needing veteran plates, while avoiding any unnecessary fees. I could go on about “conveyance fees” and “document fees” (for example, why should a person have to pay an extra $155 for document processing if one was already charged a $699 document/conveyance fee? Especially when one could register in one’s home state and avoid any overcharges and fees). I was disappointed that Jamal didn't follow up with me like he said he would about my registering in my home state. However, I have a quality vehicle and I think, well according to my wife, I can call this a win for me and for Hoffman. More
by Borealis
Employees Worked With
Jamal Alkatib, Patrick Pantalone, Dan Carboni
March 18, 2023
Hoffman Toyota is great! I just picked up my new RAV4 and Julio ( brand specialist) was very professional and thorough during the complete process. I have dealt with othe I just picked up my new RAV4 and Julio ( brand specialist) was very professional and thorough during the complete process. I have dealt with other Hoffman stores (all great) and Toyota was no exception. More
by JKOWALESKI
Employees Worked With
Julio Sosa, Jamal Alkatib
February 23, 2023
From the time I dropped my car off to when I picked it up everyone I encountered was completely courteous and knowledgeable. Top notch in every manner. everyone I encountered was completely courteous and knowledgeable. Top notch in every manner. More
by Whighlander
Employees Worked With
Corey
November 28, 2022
8 months ago we bought a used car. Today it still has dealer plates cause they can’t get the paperwork finished. They don’t respond to calls. Very poor organization. Today it still has dealer plates cause they can’t get the paperwork finished. They don’t respond to calls. Very poor organization. More
by Mumster
Employees Worked With
Julio Sosa
October 07, 2022
They sold me a car and took money to finish all paperwork. After 5 days I gave them a call about my registration and found out that they still didn’t do it. Now I’m sitting at home, as 7 days passe paperwork. After 5 days I gave them a call about my registration and found out that they still didn’t do it. Now I’m sitting at home, as 7 days passed and I prohibited to drive my car. Can’t work, as my job is delivery, so I’m loosing money. They promised to do it in time, but didn’t do it. Bad service. Don’t recommend. More
by asting2006
Employees Worked With
Jose Rivera
August 08, 2022
This dealership does everything right. Excellent communication, professional, fully organized and informed. Friendly and helpful. Great experience with the whole staff. Excellent communication, professional, fully organized and informed. Friendly and helpful. Great experience with the whole staff. More
by edlange33
Employees Worked With
Jose Rivera, Jamal Alkatib, Dave Biolo
May 13, 2022
Tyrell, Sonia and Luis were outstanding to work with in the purchase of our new RAV4 Hybrid. Sonia followed up with me routinely giving me updates on my order status, and made sure I was all set before dri the purchase of our new RAV4 Hybrid. Sonia followed up with me routinely giving me updates on my order status, and made sure I was all set before driving off their lot. I’d recommend this team every day! More
by jakeraxtell
Employees Worked With
Tyrrell Dabrowski, Luis Plaza, Sonia Barazarte
