Back

Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 879 reviews

November 17, 2016

Excellent customer service! Second to none. They were conscious of my time explained the repairs needed and kept me up to date on progress. Will not go anywhere else. Excellent job! More

by Burke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Nov 17, 2016 -

Hoffman Toyota responded

Hi Burke, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to read that our team thoroughly explained the repairs your vehicle needed while keeping you up to date every step of the way. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

Making car shopping easy! Another great experience at Hoffman Toyota, second time around was even better than the first. Quick and prompt service, at a fair price. Hard to be More

by GLENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jose Espinosa
Nov 16, 2016 -

Hoffman Toyota responded

Hello safeaction, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to read that our team provided you with quick and prompt service at a fair price. We value our customers and are always here anytime you need us. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 14, 2016

Good and efficient service Patrick Pantalone sold me a 2016 Corolla. I was pleased with his knowledge and he was very friendly. I would recommend him to a friend. More

by ZELLENE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone
Nov 14, 2016 -

Hoffman Toyota responded

Hello ZELLENE, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Corolla! We are happy to read that Patrick was knowledgeable and friendly during the entire process. Thank you for your recommendation and we look forward to seeing you again when it comes time to service your vehicle. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 12, 2016

Great experience Very happy with the staff at Hoffman's. John was knowledgeable and friendly. Made the sale easy on me. The car had a couple small dents in it that the More

by RYANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen
Nov 14, 2016 -

Hoffman Toyota responded

Hi RYANG, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are so pleased to hear that John and the team were knowledgeable, friendly and had to vehicle detailed to look brand new. Thank you for your recommendation, and we look forward to servicing your vehicle to keep it running great for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 12, 2016

Purchased a new vehicle 2 days ago I've now bought 4 vehicles at Hoffman and since my first purchase, I have always requested salesman John Oulundsen to take care of my purchase. He mak More

by Luke T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Jose Espinosa, Jamal Alkatib
Nov 14, 2016 -

Hoffman Toyota responded

Hello Luke T, Thank you for continuing to choose Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to hear that John made the process easy, is enjoyable to do deal with, and has been your go-to salesman for the past 4 vehicle purchases! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when it comes time to service your vehicle. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

I go out of my way to go to Hoffman Toyota. Although I live about a mile away from where I bought my Prius, I traveled almost an hour to have my recent safety recall done at Hoffman in Sismsbury More

by jwbuckley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Nov 11, 2016 -

Hoffman Toyota responded

Hello jwbuckley, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that our team addressed your safety recall with your Prius in a prompt and neat manner. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead so please let us know anytime you have any further questions or concerns with your vehicle. We hope to see you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

2017 Tundra Between Ednei, Elena and Jim I had a great experience with this dealership. I got just the truck I wanted and am very happy with the purchase. More

by MAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Ednei Lima
Nov 14, 2016 -

Hoffman Toyota responded

Hello MAP, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new truck! We are so happy to hear that Ednei, Elena and Jim provided you with a great experience and got you to truck you wanted! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when your new vehicle is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Incomplete service with confused employees I brought my car in for an interior detailing and was told it would take 4 hours and would have to be left over night. I left my car and was waiting f More

by ASZOTKA511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Fitzgerald
Nov 23, 2016 -

Hoffman Toyota responded

Hello ASZOTKA511, We sincerely apologize for the frustration that you experienced during your recent visit. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships and the experience you describe is not the standard we uphold at our Toyota store. I have spoken to our Assistant Service Manager, Mike Fitzgerald, and he informed me that both he and your Advisor, Mike DeAngelis, have been attempting to get in contact with you in order to address your concerns properly. When it is convenient for you, would you please call (860) 658-3570 and speak with Mike Fitzgerald? Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Friendly people zero-hassle dealership! I told them what I was looking for, what I could afford and they delivered. It was that simple and easy. They also worked out a great warranty for th More

by Curtis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Lara, Jamal Alkatib, Ednei Lima
Nov 10, 2016 -

Hoffman Toyota responded

Hi Curtis, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to hear that our team matched you with the vehicle to suit all your needs as also got you a great warranty. We are dedicated to ensuring an exceptional experience at every visit and we look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 09, 2016

Battery replacement and recall I was pleased that jim listened to my concerns regarding my recent purchase and was willing to resolve them without question! I will continue to have More

by FPRO71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Daniel Savoia
Nov 09, 2016 -

Hoffman Toyota responded

Hello Jim, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Jim and the team addressed your questions and concerns and were able to address the recall and battery replacement on your new vehicle. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
29
...