Hoffman Toyota

Hoffman Toyota stood by its work -- and me Recently, I brought my 15 plus-year old Toyota Prius to Hoffman Toyota for a number of minor repairs. I have driven 220,000 miles without problems, b Recently, I brought my 15 plus-year old Toyota Prius to Hoffman Toyota for a number of minor repairs. I have driven 220,000 miles without problems, but two of the dash board lights did not work. The service technician gave me a price to repair the problem. First, the dashboard had to be removed, so the issue was more complicated that just replacing bulbs. Two problems turned up. First, because the plastic of the dashboard was old and brittle, the assembly broke when the technician was trying to repair it. "No problem," the dealership said. "We broke it; we'll replace it with a new piece without charge." The work having been done and everything looking fine at the shop, I took the car and soon discovered that the lights still did not work. Back to Hoffman I went. They removed the dashboard assembly again, confirmed that the bulbs were in good working order and searched about for the source of the problem. It turns out that there is a short in the circuit board. That and not faulty bulbs was the source of my original problem. Replacing the circuit board would have been very expensive, so I opted not to do that. The dashboard was reassembled for the third time and I was not charged for any of the extra work beyond my initial quoted price. All of the other work that was done was, as far as I can tell, faultless, so I left the dealership pleased with the work and with the Hoffman personnel. I've gotten superb service there for over 16 years. My wife and I both own Priuses. More

Courtesy and consideration always eases the experience At all stages I was listened to with courtesy and respect as they went out of their way to see I was informed and dealt with professionally. At all stages I was listened to with courtesy and respect as they went out of their way to see I was informed and dealt with professionally. More

Mike Fuhr is the man! I've been leasing and purchasing cars with Hoffman Toyota/Honda for almost twenty years, and Michael Fuhr is the finest employee I've dealt with. He g I've been leasing and purchasing cars with Hoffman Toyota/Honda for almost twenty years, and Michael Fuhr is the finest employee I've dealt with. He goes above and beyond, takes extra time to explain things, and does so in the most professional manner. He is a big reason why I continue to buy/service my cars at Hoffman. More

Excellent experience! I would recommend this dealership to all my friends and family. Ed is a great salesman and really took the time to understand my needs and recommend I would recommend this dealership to all my friends and family. Ed is a great salesman and really took the time to understand my needs and recommend cars to suit them. More

2013 Ls Nice people nice tacitly state of the art facility the next time I need service i will visit Hoffman of Avon Thank you for your quick appointment Nice people nice tacitly state of the art facility the next time I need service i will visit Hoffman of Avon Thank you for your quick appointment More

great service as usual Hoffman and in particular, Mike Fitzgerald, did a great job servicing my cars again this week. He is knowledgeable, professional, and flexible to our Hoffman and in particular, Mike Fitzgerald, did a great job servicing my cars again this week. He is knowledgeable, professional, and flexible to our needs. We are always pleased with the service at Hoffman. More

Helpful to learn more about my car The getting know my car and only have repairs done need at this time and knowledge of needs in the future. Gives me clarity and helps me with care for The getting know my car and only have repairs done need at this time and knowledge of needs in the future. Gives me clarity and helps me with care for my car. More

Excellent Toyota Service Department I have been brining my car to Toyota service for everything from oil changes to major issues on my 2007 car. Brian Rizzo has done all of the work. He I have been brining my car to Toyota service for everything from oil changes to major issues on my 2007 car. Brian Rizzo has done all of the work. He is the best mechanic! He explains everything to me. Mike Fitzgerald is a terrific service advisor. I am so happy with this department! I have recommended Toyota service to all of my friends! More

Fantastic !!! Completely unexpectedly surprised by the value given to the customer service experience ... Dab Savoia is Excellent !!! ............... Please continu Completely unexpectedly surprised by the value given to the customer service experience ... Dab Savoia is Excellent !!! ............... Please continue the fine efforts to be such a fantastic dealership !!! More

First maintenance of our pre owned Toyota Camry Prior to purchasing the Toyota Camry we had taken our Toyota Sienna in for servicing. I have always been able to schedule appointments that fit into Prior to purchasing the Toyota Camry we had taken our Toyota Sienna in for servicing. I have always been able to schedule appointments that fit into our working schedule and truly have a confidence in bringing our car into be serviced at Hoffman. Additionally our service manager, Mike Fitzgerald was instrumental in assisting our purchase of our Camry. More