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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

December 05, 2016

Great Experience The staff were gracious, knowledgeable and efficient. They worked with our schedule and expectations for a fair sale. Jose, John and Michael knew t More

by JETJAC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael/ Financial: He was clearly knowledgeable and supported us in selecting the right options for us. , Jose Espinosa, John Rossley, Mike Viara
Dec 06, 2016 -

Hoffman Toyota responded

Hi JETJAC1, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that Jose, John, Michael and the team were knowledgeable, efficient, and worked with your schedule. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 03, 2016

2017 Toyota Rav4 XLE After being to several dealerships in the area, my final stop was at Hoffman Toyota after a close friend of mine recommended I stop there. Speak with More

by BDUNN1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Jamal Alkatib, Ednei Lima
Dec 05, 2016 -

Hoffman Toyota responded

Hello BDUNN1124, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Rav4 XLE! We are happy to hear that our team was knowledgeable about the product and that Ednei explained all the features of the vehicle. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit! Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 03, 2016

LOVE IT! When I first moved to the area I was looking for a place to have my corolla serviced. Hoffman's was highly recommended so I made an appointment. I More

by LISABETHGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Daniel Savoia
Dec 05, 2016 -

Hoffman Toyota responded

Hi LISABETHGG, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that our team was courteous, friendly and helpful, and that you enjoyed our loaner vehicle service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently as well as delivering a nicely washed car. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 02, 2016

Routine service Always have qualified and knowledgeable service people. Always very friendly. My car took longer than expected, I was given a loaner car. Which wa More

by ciyengar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Dec 05, 2016 -

Hoffman Toyota responded

Hello ciyengar, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was knowledgeable and friendly, and that when your vehicle took longer to complete than expected you were provided with a loaner. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

Awesome Brought in my Tundra for some cosmetic upgrades. Brian the mechanic was incredibly knowledgeable and his work is impeccable. I am very pleased with More

by PArnold1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Mike Fitzgerald
Nov 30, 2016 -

Hoffman Toyota responded

Hello PArnold1, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Brian, Mike and the team were knowledgeable and provided you with great quality work on your vehicle. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again at your next scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

New Car Buying Experience The people at Hoffman Toyota are great. They had a large selection to choose from and there was no pressure at all. This is the 2nd vehicle we bought More

by DEBORAHGREENEAPRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Jose Espinosa, John Rossley
Nov 30, 2016 -

Hoffman Toyota responded

Hello DEBORAHGREENEAPRN, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that our team helped you choose the right vehicle to suit all your needs and had a no-pressure approach. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit, Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 28, 2016

Exceptional and attentative Always a pleasure. Good prices. Good professional people. Completely satisfied customer since 1989. Constantly sharing good experiences with people. H More

by BigAl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Michael Fuhr
Nov 28, 2016 -

Hoffman Toyota responded

Hello BigAl, Thank you for continuing to trust Hoffman Toyota for your vehicle service needs since 1989! We are pleased to read that our team was professional and ensure that you were completely satisfied with your experience. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! Enjoy the Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 25, 2016

thx, and keep up the good work so far every time i come for service at Hoffman Toyota Scion in West Simsbury, CT the staff has been respectful, for example, prior to my service, i More

by KEVINWILLIAMS38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the young lady that works in the cashier dept, Michael Fuhr
Nov 25, 2016 -

Hoffman Toyota responded

Hi KEVINWILLIAMS38, Thank you for trusting Hoffman Honda with your vehicle service needs. We are pleased to read that our staff has been respectful and that Mike Fuhr even showed you how to replace your headlights so that you can replace it the next time it goes out. We value you as our customer and we are dedicated to providing an exceptional experience at every visit. See you at your next appointment and Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 24, 2016

First service on lease car Just ok Service. Doesn't seem people in service do quality work. Expected my car to be vacuumed it wasn't, the outside of my car after wash looked slo More

by MAG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Linda Schultz
Dec 05, 2016 -

Hoffman Toyota responded

Hello MAG, We sincerely apologize for your recent disappointing experience with our Hoffman Toyota service department. When trying to locate your information we couldn’t find it under your username as listed on DealerRater. Our service manager, Kathleen Skiba, would love the opportunity to talk with you when you have a few moments so she can fully understand what has occurred when you visited and ensure we assist you properly. When it’s convenient would you please call (860)658-3593 and ask to speak with Kathleen? You may also e-mail me at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 24, 2016

Will recommend only if taken care of by Mike Fuhr First time met such a caring guy at this dealership. Very helpful and knowledgeable. Very friendly. Tells me to give him 1 hour and 45 minutes to serv More

by MGANYCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Nov 25, 2016 -

Hoffman Toyota responded

Hello MGANYCH, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that Mike Fuhr was very helpful, knowledgeable, friendly, and ensured that the work on your vehicle was completed right on time. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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