Back

Hoffman Toyota

West Simsbury, CT

4.0
877 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 877 reviews

January 11, 2017

Service Outstanding service and great advisor! Easy to go to Hoffman regardless of brand!Driven by trust means something! Just call and bring the car in. Beat More

by BFOX0575
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Jan 11, 2017 -

Hoffman Toyota responded

Hello BFOX0575, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to read that our team provided you with outstanding service to your vehicle. We value you as our customer and we are here for you anytime you need us so let us know anytime you have any further questions or service needs. We are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 10, 2017

Happy with the Customer Service Dan was very helpful in identifying the problems that might arise when I had my scheduled service check up. Thank you for the service Dan and Hoffm More

by KODALIY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Jan 11, 2017 -

Hoffman Toyota responded

Hello KODALIY, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Dan was very helpful in identifying what future service needs your vehicle might require. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Thank you for your recommendation, see you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Camry lease ll of the staff, especially John O, were fantastic and made the experience easy and pleasant. They made lesing easy to deal with and handled all paper More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Jose Espinosa, Mike Viara
Jan 09, 2017 -

Hoffman Toyota responded

Hi Bob, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that John O and the team were fantastic and made the entire experience easy and pleasant. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it comes time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Exceptioanl Customer Service Mike was very helpful with setting up the service and especially when warranty coverage issues arose. Will definitely go back for service and if we h More

by JEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 09, 2017 -

Hoffman Toyota responded

Hello JEFF, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike was very helpful, especially when it came to fixing the warranty coverage issue that arose. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Very good experience. Very happy with our salesman. We were very happy with the professional, courteous service we received. Would recommend Hoffman to any of our friends looking for a vehicle. We More

by pshea07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse
Jan 06, 2017 -

Hoffman Toyota responded

Hello pshea07, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Ed and the team were professional and courteous. Thank you for your recommendation, we look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2017

Very prompt and professional service This was my first service visit to Hoffman Toyota Scion in West Simsbury, CT. I believe he service manager with whom I spoke was Michael DeAngelis. He More

by MLENKIEWICZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Jan 05, 2017 -

Hoffman Toyota responded

Hi MLENKIEWICZ, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Michael was professional, and fully answered all your questions and explained what your vehicle needed, while providing you with prompt and outstanding service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2017

Easy and timely I've always had great experience here! Although this time they forgot to put paper mats and did not wash the car like they used too, it was all timely More

by MARTIN OCAMPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can not recall
Jan 06, 2017 -

Hoffman Toyota responded

Hello Martin, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team always provides you with a great experience and ensured that everything was timely and smooth. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 12, 2016

Smooth experience I was able to get a appointment on short notice I Recently moved to CT Second Toyota dealership I have been too This one seems to be a good one More

by Tpj13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Dec 13, 2016 -

Hoffman Toyota responded

Hello Tpj13, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was able to get you an appointment quickly to address all of your concerns with your vehicle. We value you as our customer and we are dedicated to ensuring that your Toyota is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 12, 2016

Appointments serve no purpose Scheduled a 1:00 appointment for a simple oil change.... almost two hours later had to coerce Linda to just give me the car back so I could pick up my More

by jesudowich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Linda Schultz
Dec 27, 2016 -

Hoffman Toyota responded

Hi jesudowich, Thank you for choosing Hoffman Toyota for your vehicle service needs. We sincerely apologize for the extended wait time that you experienced during your recent visit. Our customer satisfaction is of upmost importance to us and we appreciate you taking the time to provide your feedback as this helps us improve our processes. When trying to locate your information, we couldn’t find it under your username as listed on DealerRater. Our Service Manager, Kathleen Skiba, would love the opportunity to talk with you when you have a few moments so she can ensure we assist you properly. When it’s convenient would you please call (860) 658-3593 and ask to speak with Kathleen? You can also e-mail me at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

Great dealership This week I left Hoffman's with the 4th Toyota with bought here. The last 2 were picked out with the guiding hand of Jose "Rabbitt" Rivera. He has b More

by JPB4919
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib
Dec 09, 2016 -

Hoffman Toyota responded

Hello JPB4919, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Jose and the team were extremely helpful, even after your purchase! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it is time to have your vehicle serviced! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
25
...