Back

Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 875 reviews

February 01, 2017

I came in for my vehicle scheduled 30,000 mile vehicle appt. I called for an appointment and got one within days. Was in and out in an hour. Linda Schultz was both professional and very nice. Thank you! More

by jpeterson virchow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Feb 03, 2017 -

Hoffman Toyota responded

Hi jpeterson Virchow, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Linda was professional, nice and ensured that your service was all completed in a prompt manner. We appreciate you as our customer and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Helpful group when the going got rough Had a major service at the Lexus dealership a few days ago - the next day , we had a large oil spill in our garage and were concerned about even drivi More

by Canton Connecticut Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Feb 03, 2017 -

Hoffman Toyota responded

Hi Canton Connecticut Customer, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team was able to repair the defective part and provided a loaner vehicle to you without an appointment. Our team is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Extra fees, high interest, no communication I'm live in NYC. Purchased a vehicle at this dealer. Beware salesman told me there is a $500 fee for buying a vehicle in CT I have a 855 credi More

by Unhappycarbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Pantalone
Feb 08, 2017 -

Hoffman Toyota responded

Hello Henry, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. We apologize for your initial frustration regarding the out of state fees. I have reached out to our General Sales Manager, Jose Espinosa, and he informed me that he spoke to you in order to fully address your concerns and that you were satisfied with this conversation. If you would like assistance with removing or editing your DealerRater review please feel free to send me an e-mail at: alison.gilbert@hoffmanauto.com and I would be happy to help. Because we value you as our customer I wanted to check with you to see if you still feel the same as in your above review. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 31, 2017

Great sales experience Toyota sales department was a delight to deal with. They were very attentive to my needs and got me the best deal possible the way it should be done. More

by jmorrison1527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, John Rossley
Feb 03, 2017 -

Hoffman Toyota responded

Hi jmorrison1527, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that John and Jamal were attentive to your needs and were a delight to deal with. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 31, 2017

body shop cleaned up blemishes in a 2004 Prius We have two Priuses, one made in 2001 and one made in 2004. We brought the 2004 one, which we have driven 250,000 miles, to the Hoffman body shop to More

by NANNIEBROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler in the body shop (he was our principal contact on this project), Mike Fitzgerald
Feb 03, 2017 -

Hoffman Toyota responded

Hello NANNIEBROWN, Thank you for trusting Hoffman Toyota and Hoffman West Simsbury Auto Body for your vehicle repair needs. We are pleased to hear that our team was able to make the necessary repairs to your vehicle to your Prius to your satisfaction. Any time you have maintenance needs or questions please feel free to give Mike, Tyler or any of our service advisors a call, they would be happy to address your gas cap for you. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2017

I went many times to this service center and they are great. I went there many times and for my recommend to anyone plan to go there; ask for Mike Fitzgerald. He is the greatest and honest person I have ever met More

by SN.HAMOUD.ALOTAIBI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Feb 08, 2017 -

Hoffman Toyota responded

Hello SN.HAMOUD.ALOTAIBI, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are so pleased to read that Mike Fitzgerald and the team were able to work with you to diagnose your concern with your vehicle. Thank you for your recommendation! We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2017

I came in for safety recall for side airbags. I had an appointment at 8am & was taken in right away. I was told that it would a little over 2 hours. I had forgotten my book, but there was an abu More

by ELLENBC5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jan 27, 2017 -

Hoffman Toyota responded

Hi Ellen, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that the work to your Prius was completed and explained to your satisfaction. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

first class I'v been a few of dealerships and I can tell.... Salesman - very profesional, knows everything about the car, honest and quick! Place - very friendl More

by krawulandrzej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jose Espinosa, Mike Viara
Jan 26, 2017 -

Hoffman Toyota responded

Hi krawulandrzej, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that our team was professional, friendly, helpful, and ensured that the vehicle you purchase was the right one to suit all your needs. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

January 24, 2017

Leased a Rav4 John and Jamal was honest and quick. They don't try to force me into something I don't want. Great guys to work with. Jamal is a sales manager and Joh More

by sajjadshoabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, John Rossley
Jan 24, 2017 -

Hoffman Toyota responded

Hello sajjadshoabe, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle. We are pleased to read that Jamal and John Rossley were honest and quick and ensured that you purchased the exact vehicle that you wanted! We look forward to seeing you again when it is time for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

Went great Mike is the best. The service was prompt and through. Mike does a great job, he is the reason we use Hoffman service. Thanks. Jennifer More

by BENSON.BRAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jan 25, 2017 -

Hoffman Toyota responded

Hi Jennifer, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald provided you with prompt and through service to your vehicle. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
23
...