Hoffman Toyota

stick to your own mechanic. i had two warning lights come on. per manual it said to contact toyota dealer. i did and set appt for next day. i was told it was $125 to put my veh o i had two warning lights come on. per manual it said to contact toyota dealer. i did and set appt for next day. i was told it was $125 to put my veh on machine to see what was wrong. an hour later the service mgr came out and gave me th results. his recommendations were listed as $12,800. i have a 10 year old highlander (which i purchased at hoffman) with 201,000 miles on it. i said i would bring it to my mechanic for his opinion. i was told there were no safety issues. another hour later they brought my car around. so for $125 i received a free car wash and a cup of coffee. thanks. More

Good service but better follow up I have done business with Hoffman Toyota and Lexus for more than 15 years and always the attention has being excellent. I only had one issue during my I have done business with Hoffman Toyota and Lexus for more than 15 years and always the attention has being excellent. I only had one issue during my business trajectory with the toyota dealer: 1) They need to do a better follow up if they promise a date for a car to arrive and not be the client who has to chase them on the phone to get an answer. Everything else was as always easy flow of business. Thanks More

Excellent service. I have never been disappointed. Professional and personal service that is second to none! Mike goes above and beyond to ensure the work is completed as discussed and on time. The ent Professional and personal service that is second to none! Mike goes above and beyond to ensure the work is completed as discussed and on time. The entire process is handled with an eye to customer convenience. Excellent job as always! More

Knowledgeable, detailed, thorough Everyone at Hoffman Toyota was friendly and helped us reach our goal of purchasing a Toyota. Our salesperson worked with us to find a mutual price and Everyone at Hoffman Toyota was friendly and helped us reach our goal of purchasing a Toyota. Our salesperson worked with us to find a mutual price and made the transaction seamless. He explained everything during our test drive and we never felt there was a question unanswered! More

Helpful and friendly service I had a great experience at Hoffman Toyota. The salesman Eddie Crouse was very helpful in finding what I was looking for, without trying to push bette I had a great experience at Hoffman Toyota. The salesman Eddie Crouse was very helpful in finding what I was looking for, without trying to push better/more expensive models and extras. I was very happy with the experience, especially taking me through each aspect of the vehicle so I would have as few questions as possible after leaving the lot. I would highly recommend this dealership. More

Great car-buying experience! From start to finish we had a great experience! George was informative and helpful without putting any pressure on us. He was reasonable and open to d From start to finish we had a great experience! George was informative and helpful without putting any pressure on us. He was reasonable and open to discussing price and warranty improvements. The paperwork at the end went quickly and smoothly which we really appreciated. George got us all situated with the features of our new car, including syncing up our phones with the Bluetooth feature! Thank you for going above and beyond! More

Handled recall process/appointment very well Visited dealer to schedule appointment for recall part. Service manager Linda was very professional, explained process, staff performed initial inspec Visited dealer to schedule appointment for recall part. Service manager Linda was very professional, explained process, staff performed initial inspection so parts could be ordered, and they washed vehicle without charge. Overall, very satisfied. More

Purchase review Everyone was professional, friendly, informative and receptive to meeting the consumers needs. The purchasing experience was exceptional. Staff focus Everyone was professional, friendly, informative and receptive to meeting the consumers needs. The purchasing experience was exceptional. Staff focused on exceeding customers expectation. I'd purchase another vehicle without a doubt. More

Friendly service Mike was terrific right from the start. He greeted me with a smile, answered all of my questions and took my new car in for it's inspection and oil ch Mike was terrific right from the start. He greeted me with a smile, answered all of my questions and took my new car in for it's inspection and oil change. I do expect to wait a bit when I come for service so I always bring something to read. Other than a brief wait, everything went as expected. I love that my car is always returned to me sparkling clean. But this time, just a question about the best product to use for cleaning the inside of my windshield, brought a wonderful volunteer over to clean it for me with a product that I will look for when I am out and about. Thanks for the friendly service. More

Best Service Manager! Mike Fitzgerald always takes the best care of me and my Lexus. I choose to bring my car here rather than drive to East Hartford. Service is fast and Mike Fitzgerald always takes the best care of me and my Lexus. I choose to bring my car here rather than drive to East Hartford. Service is fast and if I need a loaner car one is available. I always choose Hoffman and I always choose Mike Fitzgerald. More