Hoffman Toyota

They Make it Easy Returning a car at the end of the lease, Julio identified all of the options for a new car and made it extremely easy and lowered my monthly payment! Returning a car at the end of the lease, Julio identified all of the options for a new car and made it extremely easy and lowered my monthly payment! The financial side of the transaction was fast and smooth with Jamal. Thanks for an efficient, stress free, pleasant experience, More

Mixed review The work was done and people were pleasant. I made an appointment and showed up on time, but the work took longer than I was told and the reason given The work was done and people were pleasant. I made an appointment and showed up on time, but the work took longer than I was told and the reason given was that it was busy with walk-ins. This is not the first time that I have had an appointment and have felt like the appointment wasn't given priority over walk-ins and they always seem to take longer than they say initially. Second issue is that the prices are dealer-inflated ($65 for a $7 cabin air filter!) - I understand they may be a little higher but many of the prices are ridiculous. But even more concerning was the long list of items they said my car needed (and the inflated prices for them). I promptly took my car to a trusted local repair shop and the guy laughed at what Hoffman said I needed and the prices. Some of the work recommended by Hoffman was not needed at all per the other repair shop, and what was needed was almost half the price at the local shop. I don't think I'll be back at Hoffman. More

My Service experience!! The reason I gave Hoffman Toyota Service Center 5 Stars is because I had my car towed to the West Simsbury, CT Facility just before they closed and th The reason I gave Hoffman Toyota Service Center 5 Stars is because I had my car towed to the West Simsbury, CT Facility just before they closed and they took care of me on the spot. The Customer Service I received was excellent and thats the reason I keep coming back. Thank you Hoffman Toyota Scion!!! More

Trade in and New Lease I had a very comfortable and smooth experience ending one lease and starting another. I think automobile shopping and servicing can be nerveracking. I I had a very comfortable and smooth experience ending one lease and starting another. I think automobile shopping and servicing can be nerveracking. I appreciate the the Hoffman Team understood my wants and needs, and made it a good experience. More

AMAZING customer service I experienced AMAZING customer service from the pick up to the delivery of my vehicle. Thank you to everyone on the Hoffman service team! I truly appr I experienced AMAZING customer service from the pick up to the delivery of my vehicle. Thank you to everyone on the Hoffman service team! I truly appreciate your coordination and professionalism. More

Good service puts a smile on your face Dan, the service rep. At Hoffman Toyota was very helpful and courteous when I recently brought my wife's SUV in to replace struts which support the Dan, the service rep. At Hoffman Toyota was very helpful and courteous when I recently brought my wife's SUV in to replace struts which support the hood. To speed up the process, he installed them himself and saved me the labor cost. Then he insisted in having the car washed and the interior cleaned remembering that the last time I was in for repairs I had no time for this service. I also bought a new set of floor mats which he installed for me. His kindness and going the extra mile was much appreciated and went beyond what one typically expects from most car dealerships. I walked out with a good feeling, went home and told my wife what a nice experience I just had at Hoffman Toyota in Avon. More

50,000 service The requested service was performed and done properly with smooth drop off and retrieval of my vehicle, even though i came to pick up after hours. Ev The requested service was performed and done properly with smooth drop off and retrieval of my vehicle, even though i came to pick up after hours. Everyone was perfectly courteous. I am very happy with everything that was suggested to me, as far as extra services i had not thought of. Since i plan on keeping my vehicle for a while, i feel better about having these services both suggested and performed. More

5,000 Mile Check0up We recently purchased our 2016 Toyota Highliander, when we lived in Maryland, in anticipation of our move to Connecticut. When we moved, I immediatel We recently purchased our 2016 Toyota Highliander, when we lived in Maryland, in anticipation of our move to Connecticut. When we moved, I immediately located Hoffman Toyota and anticipated establishing myself with them for the regular Toyota service that I am accustomed to receiving. When 5,000 miles approached, I contacted the service department to schedule an appointment. The service has been completed and I was not surprised with anything, and I felt that we received excellent service. I would not hesitate to recommend Hoffman Toyota for service in the future. More

Clean and friendly The dealer is a nice comfortable place to have service done. Waiting area is nicely laid out with a TV, computer area and complimentary refreshments. The dealer is a nice comfortable place to have service done. Waiting area is nicely laid out with a TV, computer area and complimentary refreshments. More

Good Experience Jose helped to meet my requirements and make the final choice. It was very nice of him. Al, Mike assisted with the rest of the activities without an Jose helped to meet my requirements and make the final choice. It was very nice of him. Al, Mike assisted with the rest of the activities without any disruptions. More