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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

October 26, 2023

Garbage service! ! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garb More

by reklaitisjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fuhr
September 25, 2023

Did not explain cost before work was done. Asdf doghouse jhgt bank oknh bug fhyc More

by Pluto
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Sep 25, 2023 -

Hoffman Toyota responded

Pluto, I am sorry for any lack of transparency regarding our services. I will be sure to pass along your feedback to my team to help us improve. If you have any questions, please don't hesitate to reach out. Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - (860) 658-3570

September 01, 2023

Disorganized upon arrival. Was assigned one person then had to deal with someone different. Car listed on website had been sold. Would not buy from here again. More

by shannonwperry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamal Alkatib
Sep 04, 2023 -

Hoffman Toyota responded

Shannon, I'm sorry to read about your experience. It sounds like we didn't meet our usual standards of efficiency and communication during your visit, and I sincerely apologize. I understand we've lost your future business, but I want to make sure your concerns get properly addressed. I will search for your contact information and reach out directly. Thank you, Luis Plaza - General Sales Manager - 860-658-3527

August 26, 2023

Top notch service ! Definitely will come back mike was plesent and explained everything very well More

by brizzo220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Aug 28, 2023 -

Hoffman Toyota responded

We are thrilled to have earned your repeat business! Thank you for choosing Hoffman Toyota and for sharing your experience. Drive safely!

July 07, 2023

I have leased three cars from Hoffman Toyota and am always impressed with how painless the experience is. Much better than any other car dealership I have ever dealt with. More

by bradley.davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Biolo
Jul 10, 2023 -

Hoffman Toyota responded

Thanks for the review, Bradley! We're so glad to hear that your experience at Hoffman Toyota has been enjoyable. We appreciate your loyalty and look forward to serving you again in the future. Have a great day!

June 22, 2023

Hoffman Toyota in Simsbury has been so amazing since I purchased my car with them in March! My sales rep, Patrick P, was very down to earth, helpful, not pushy, but got me my dream car in one day at the s More

by Angelaliistro8
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Landon S, Patrick P
Jun 23, 2023 -

Hoffman Toyota responded

Thank you so much for the kind words about Hoffman Toyota! We're delighted to hear that Patrick and Landon provided such exceptional service. We appreciate your recommendation and look forward to assisting you with all of your automotive needs in the future. Drive safe, and we'll see you next time!

May 22, 2023

Hoffman has been a wonderful experience! All the employees are great to work with, especially the service department! More

by Aqua Mica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
May 22, 2023 -

Hoffman Toyota responded

We're thrilled to hear that you had a great experience with the service department at Hoffman Toyota! Thank you for sharing your positive feedback about our team. It is always our pleasure to assist you with any vehicle needs in the future. Safe travels!

May 07, 2023

She is the best! She is amazing and makes the process really smooth. Her customers and tries to help as much as possible. Great service. More

by thangthanga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie hoang
May 08, 2023 -

Hoffman Toyota responded

We truly appreciate your positive comments about the service you received at Hoffman Toyota. Thank you for choosing us for your automotive needs!

May 04, 2023

It’s always a pleasure experience doing business with Hoffman,very customer friendly and great service More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Mike Fitzgerald, Michael Fuhr
May 04, 2023 -

Hoffman Toyota responded

Thank you for your confidence in Hoffman Toyota, and for your business. We are grateful to have you as a customer, Peter!

May 04, 2023 -

Peter responded

Gaylepeter725@gmail.com

April 25, 2023

I worked with Hoffman sales associates to buy a Toyota Rav4 Prime Plug in Hybrid from a distance, and after working out some details with Patrick was able to travel the 1300 miles to complete the purchase More

by Borealis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Patrick Pantalone, Dan Carboni
Apr 25, 2023 -

Hoffman Toyota responded

Borealis, thank you for taking the time to share your experience with us. We're glad to hear that Patrick was able to assist you in the purchase of your new vehicle. However, we're sorry to hear that the rest of your experience left something to be desired. Our goal is to provide attentive and straightforward service, and it's disappointing to see that we've left the wrong impression. I'd like to step in so that I can try to help clear up the confusion regarding pricing and see if I can help improve your experience. If you are willing, please give me a call when you are free. Thank you, Luis Plaza - General Sales Manager - 860-658-3527

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