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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

March 29, 2017

Toyota RAV 4 I had a great experience bringing my car to Hoffman Toyota. Service was great, efficient and quick. I would definitely recommend Hoffman to my friends More

by zirollim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 29, 2017 -

Hoffman Toyota responded

Hello zirollim, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that our team provided you with prompt and efficient service. Thank you for the recommendation! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 27, 2017

Detailing Great job.!!! Getting it back was like buying a new car. Nice and clean and shiny. Got back in timely manner which made me happy More

by cherylsangels656
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 28, 2017 -

Hoffman Toyota responded

Hi cherylsangels656, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team ensured that your vehicle was detailed beautifully and looked brand new! We appreciate you as our customer look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 27, 2017

Very courteous and accommodating service. Service was on time and they made accommodations to take care of a recall issue at the same time. They took care of a problem that was not addressed i More

by facdvm
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Daniel Savoia
Mar 28, 2017 -

Hoffman Toyota responded

Hi facdvm, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team was courteous, prompt, and made accommodations to take care of a recall on your vehicle. We appreciate you as our customer look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 26, 2017

Excellent Service Mike Fitzgerald always makes time to give us a personal service experience. He candidly reviews the recommendations, and allows us to make an informed More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 28, 2017 -

Hoffman Toyota responded

Hello John, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald took the time to give you a personal service experience and made recommendations on how to keep your sienna running beautifully for the years ahead. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 24, 2017

New lease My husband and I knew which car we wanted to lease, and Hoffman Toyota did all of the paperwork in a day. We arrived at that dealership, signed the pa More

by alyssarbennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Viara
Mar 28, 2017 -

Hoffman Toyota responded

Hi alyssarbennett, Thank you for choosing Hoffman Toyota and congratulations on the lease of your new vehicle! We are pleased to read that our team ensured that you were able to take home your new vehicle that same day! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2017

Always the best This was my last free maintenance check and, I would say, that I will continue because of the promptness and quality of service. All employees seem to More

by RALPH_Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 23, 2017 -

Hoffman Toyota responded

Hi RALPH_Z, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are glad to hear that our team has showed you that we care about your experience as our customer, and that you will be returning in future. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

Great Service I only had 6 months left on my lease. I received an email to setup a appointment to see what my options were going forward. I met with Jim who got me More

by jim.strantz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Patrick Pantalone, Mike Viara
Mar 22, 2017 -

Hoffman Toyota responded

Hi jim.strantz, Thank you for choosing Hoffman Toyota and congratulations on the lease of your new RAV4! We are happy to read that Jim helped you pick out the vehicle to best suit your needs and that Patrick was very helpful in showing you all the new features. We are here for you anytime you need us so anytime you have any further questions or service needs let us know! See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

March 22, 2017

Mike Fitzgerald & Hoffman Toyota--awesome combo Working with Mike Fitzgerald and the Hoffman Toyota Service team, West Avon, CT, is always a positive experience. My 2005 Camry has been serviced man More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Mike Fitzgerald, Kathleen Skiba
Mar 22, 2017 -

Hoffman Toyota responded

Hello Janice, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald and the team always ensure that you have a positive experience and keep your 2005 Camry running great for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Excellence Outstanding experience and I would highly recommend the dealership to anyone looking to purchase a Toyota Sienna XLE van. This is our second van purc More

by mlwwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Mike Viara
Mar 21, 2017 -

Hoffman Toyota responded

Hello mlwwm, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Sienna XLE van! Thank you for your recommendation and we look forward to seeing you again when you are in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Incomplete checkup Ordinarily, I rated 5 stars for my service. This time was different however. I brought my car in for a 75K-mile checkup on March 10. A few days later More

by JPCHEAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Mar 22, 2017 -

Hoffman Toyota responded

Hi JPCHEAH, Thank you for trusting Hoffman Toyota with your vehicle service needs. We apologize about the oil levels in your vehicle. I have reached out to our Service Manager, Kathy Skiba, and she informed me that she has invited you back into our dealership in order to personally check the oil levels in your vehicle. We appreciate you as our customer so please let us know if there is anything that we can do for you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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