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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

March 31, 2017

Great prices, no pressure This was my best car purchase I have ever experienced. No pressure, was able to complete allmost everything over the phone and the sales team was grea More

by joelabowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hello joelabowski, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that Jose Espinosa and Jose Rivera were great to work, no pressure, with and found you the exact car you were looking for within your price range. We appreciate you as our customer and look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

March service Mike was awesome at assisting me with a recurring problem that no one else tried or suggested his simple yet hopeful fix that at this point seems to b More

by H20TRVLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello H20TRVLR, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike was great at assisting you to discover the cause of a recurring concern with your vehicle and went above and beyond to ensure that you were completely satisfied. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

I had a prompt welcome to Hoffman. Mike Fitzgerald wrote my I had a prompt welcome to Hoffman and Mike Fitzgerald ushered me into his office, We discussed my situation and Mike took it from there.. Later h More

by EHARTLEB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello Eric, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike ensured that your entire experience was prompt and efficient. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

Overall excellent purchasing experience Jose is very efficient and pleasant to work with. Understood what I wanted and quickly worked out a price that was satisfactory for both parties. He More

by dorfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Mike Viara
Mar 29, 2017 -

Hoffman Toyota responded

Hello dorfan, Congratulations on the purchase of your new vehicle! We are happy to read that Jose was very efficient, easy to work with, and found you the right vehicle for you within your price range. We appreciate you choosing Hoffman Toyota and look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

Toyota RAV 4 I had a great experience bringing my car to Hoffman Toyota. Service was great, efficient and quick. I would definitely recommend Hoffman to my friends More

by zirollim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 29, 2017 -

Hoffman Toyota responded

Hello zirollim, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that our team provided you with prompt and efficient service. Thank you for the recommendation! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 27, 2017

Very courteous and accommodating service. Service was on time and they made accommodations to take care of a recall issue at the same time. They took care of a problem that was not addressed i More

by facdvm
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Daniel Savoia
Mar 28, 2017 -

Hoffman Toyota responded

Hi facdvm, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team was courteous, prompt, and made accommodations to take care of a recall on your vehicle. We appreciate you as our customer look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 27, 2017

Detailing Great job.!!! Getting it back was like buying a new car. Nice and clean and shiny. Got back in timely manner which made me happy More

by cherylsangels656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 28, 2017 -

Hoffman Toyota responded

Hi cherylsangels656, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team ensured that your vehicle was detailed beautifully and looked brand new! We appreciate you as our customer look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 26, 2017

Excellent Service Mike Fitzgerald always makes time to give us a personal service experience. He candidly reviews the recommendations, and allows us to make an informed More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 28, 2017 -

Hoffman Toyota responded

Hello John, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald took the time to give you a personal service experience and made recommendations on how to keep your sienna running beautifully for the years ahead. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 24, 2017

New lease My husband and I knew which car we wanted to lease, and Hoffman Toyota did all of the paperwork in a day. We arrived at that dealership, signed the pa More

by alyssarbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Viara
Mar 28, 2017 -

Hoffman Toyota responded

Hi alyssarbennett, Thank you for choosing Hoffman Toyota and congratulations on the lease of your new vehicle! We are pleased to read that our team ensured that you were able to take home your new vehicle that same day! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2017

Always the best This was my last free maintenance check and, I would say, that I will continue because of the promptness and quality of service. All employees seem to More

by RALPH_Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 23, 2017 -

Hoffman Toyota responded

Hi RALPH_Z, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are glad to hear that our team has showed you that we care about your experience as our customer, and that you will be returning in future. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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