Back

Hoffman Toyota

West Simsbury, CT

4.0
877 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 877 reviews

April 05, 2017

Outstanding service! Everyone goes out of their way to be friendly and supportive. I have been going there for years and would not go anywhere else. Edie B. More

by SMILE4KIDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Kathleen Skiba, Michael Fuhr
Apr 06, 2017 -

Hoffman Toyota responded

Hi Edie, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team has been friendly and supportive for the years that you have been coming here. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2017

Nice New Car Sale Experience We recently purchased a new RAV4 Hybrid from Hoffman Toyota. We needed the car fairly quickly, and Patrick Pantalone and associates didn't disappoint. More

by John S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Jose Espinosa, George Corsa, Patrick Pantalone, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hi John S, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new RAV4 Hybrid! We are happy to hear that our team was responsive, provided good communication, were professional, and that overall it was a painless experience. We value our customers so anytime you have any further questions or service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2017

Service The service department is great. A very nice lounge with coffee and comfortable chairs. My only complaint is the washing of the cars. I have told t More

by 107dal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Barnes
Apr 06, 2017 -

Hoffman Toyota responded

Hello 107dal, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that your vehicle is not washed to your standard and we appreciate your feedback, as we will use this to improve our processes in the future. However we are happy to her that you enjoy our customer lounge. We appreciate you as our customer so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Jose Rivera is great Jose Rivera listened to what I wanted and needed to buy for a car. Jose did not pressure me to buy anything. Good experience at the dealership. Thanks More

by davepro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hello davepro, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that Jose Rivera listened to what you wanted and needed and was no pressure every step of the way. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Service Appointment Mike was able to get me an appointment quickly and at the time I requested. Once I brought my vehicle in for service, he stayed in constant communicat More

by KL72316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello KL72316, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald was able to get you in quickly and worked to complete the repairs to your vehicle in a prompt manner. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Oil change tire rotation Welcoming and efficiently processed from check in to pick up, additional service items noted and options given, shuttle service great too. Reminders More

by jcandlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 31, 2017 -

Hoffman Toyota responded

Hello jcandlee, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that you enjoyed our shuttle service and that our team was welcoming and efficient. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Purchase of vehicles We have bought 3 vehicles at Hoffman Toyota in the past month. Everyone there is very friendly and wants to do their best for you. We walk in and fe More

by lovetoyotas
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
Apr 06, 2017 -

Hoffman Toyota responded

Hi lovetoyotas, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your 3rd vehicle! We are happy to hear that our team was friendly and made you feel like family! We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Great prices, no pressure This was my best car purchase I have ever experienced. No pressure, was able to complete allmost everything over the phone and the sales team was grea More

by joelabowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hello joelabowski, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that Jose Espinosa and Jose Rivera were great to work, no pressure, with and found you the exact car you were looking for within your price range. We appreciate you as our customer and look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 30, 2017

March service Mike was awesome at assisting me with a recurring problem that no one else tried or suggested his simple yet hopeful fix that at this point seems to b More

by H20TRVLR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello H20TRVLR, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike was great at assisting you to discover the cause of a recurring concern with your vehicle and went above and beyond to ensure that you were completely satisfied. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 30, 2017

I had a prompt welcome to Hoffman. Mike Fitzgerald wrote my I had a prompt welcome to Hoffman and Mike Fitzgerald ushered me into his office, We discussed my situation and Mike took it from there.. Later h More

by EHARTLEB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello Eric, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike ensured that your entire experience was prompt and efficient. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
17
...