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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

April 06, 2017

Excellent service. I can't really comment on their pricing one way or the other. But their service is in every way exceptional. They have kept both our 2004 Avalon and More

by GORBISHOP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Chris Barnes
Apr 11, 2017 -

Hoffman Toyota responded

Hello GORBISHOP, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that you enjoy our waiting area amenities and that our team keeps your 2004 Avalon and 2005 Camry in excellent working condition. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 06, 2017

Excellent The service and the workers were amazing very happy to do business with the Toyota I would highly recommend. Very happy with the purchase of my car More

by ailedmedina19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jamal Alkatib
Apr 06, 2017 -

Hoffman Toyota responded

Hello Ailed, Congratulations on the purchase of your new vehicle! We are so happy to read that our team provided you with great customer service! We appreciate you choosing Hoffman Toyota and look forward to seeing you again when you are in for your regularly scheduled maintainence! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 05, 2017

Outstanding service! Everyone goes out of their way to be friendly and supportive. I have been going there for years and would not go anywhere else. Edie B. More

by SMILE4KIDZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Kathleen Skiba, Michael Fuhr
Apr 06, 2017 -

Hoffman Toyota responded

Hi Edie, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team has been friendly and supportive for the years that you have been coming here. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2017

Service The service department is great. A very nice lounge with coffee and comfortable chairs. My only complaint is the washing of the cars. I have told t More

by 107dal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Barnes
Apr 06, 2017 -

Hoffman Toyota responded

Hello 107dal, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that your vehicle is not washed to your standard and we appreciate your feedback, as we will use this to improve our processes in the future. However we are happy to her that you enjoy our customer lounge. We appreciate you as our customer so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2017

Nice New Car Sale Experience We recently purchased a new RAV4 Hybrid from Hoffman Toyota. We needed the car fairly quickly, and Patrick Pantalone and associates didn't disappoint. More

by John S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Jose Espinosa, George Corsa, Patrick Pantalone, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hi John S, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new RAV4 Hybrid! We are happy to hear that our team was responsive, provided good communication, were professional, and that overall it was a painless experience. We value our customers so anytime you have any further questions or service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Jose Rivera is great Jose Rivera listened to what I wanted and needed to buy for a car. Jose did not pressure me to buy anything. Good experience at the dealership. Thanks More

by davepro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Mike Viara
Apr 06, 2017 -

Hoffman Toyota responded

Hello davepro, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that Jose Rivera listened to what you wanted and needed and was no pressure every step of the way. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Oil change tire rotation Welcoming and efficiently processed from check in to pick up, additional service items noted and options given, shuttle service great too. Reminders More

by jcandlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Mar 31, 2017 -

Hoffman Toyota responded

Hello jcandlee, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that you enjoyed our shuttle service and that our team was welcoming and efficient. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Purchase of vehicles We have bought 3 vehicles at Hoffman Toyota in the past month. Everyone there is very friendly and wants to do their best for you. We walk in and fe More

by lovetoyotas
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
Apr 06, 2017 -

Hoffman Toyota responded

Hi lovetoyotas, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your 3rd vehicle! We are happy to hear that our team was friendly and made you feel like family! We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

excellent service during my car service Mike F super friendly and professional and most knowledgeable about any questions regarding my car services. Always takes the time to answer all quest More

by CENTENO_005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello CENTENO_005, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are so pleased to read that Mike Fitzgerald was friendly, professional, and knowledgeable about all the questions you had regarding your vehicle services. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

March 31, 2017

Service Appointment Mike was able to get me an appointment quickly and at the time I requested. Once I brought my vehicle in for service, he stayed in constant communicat More

by KL72316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 31, 2017 -

Hoffman Toyota responded

Hello KL72316, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald was able to get you in quickly and worked to complete the repairs to your vehicle in a prompt manner. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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