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Hoffman Toyota
West Simsbury, CT
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
April 12, 2017
Great Because it was good. The only thing that could be change are these surveys. Too many questions. Not sure why you need all these questions answered. Because it was good. The only thing that could be change are these surveys. Too many questions. Not sure why you need all these questions answered. It is either good or bad More
by EMWALSH06070
Verified CustomerEmployees Worked With
Linda Schultz
April 12, 2017
A simple battery replacement This was to be just a simple battery replacement. The techs did not say they had no knowledge of how to save settings. Every one was lost. Managem This was to be just a simple battery replacement. The techs did not say they had no knowledge of how to save settings. Every one was lost. Management said they thought the settings were saved; they had no idea if they were or weren't. Even the MPG setting from the day the car was driven was lost. The only good part of this experience was the car wash and the young man who brought the car to me and dried it off before I left. I'll know better next time. Lexus service is FAR superior. They care about the customer experience. Had a test drive of a RAV-4 w/Alvin Gamble. Not a good experience. He never asked what model I might be interested in, so used the easiest bare-bones model available - not something I would even consider. Not the best representative of the sales department! More
by MARIEMACDONALD
Employees Worked With
Michael DeAngelis, Alvin Gamble
April 11, 2017
Jim Fappiano rocks! It was so easy! He was so prepared and professional. I have already recommended him to so many people. I love my car it is by far the best option for It was so easy! He was so prepared and professional. I have already recommended him to so many people. I love my car it is by far the best option for me and James helped me get the car of my dreams. More
by KATMANNING.ART
Employees Worked With
James Fappiano, Mike Viara
April 11, 2017
Friendly customer experience From the moment I drove my car into the service bay I was greeted with friendly faces and smiles. Everyone was kind and so accommodating. They are won From the moment I drove my car into the service bay I was greeted with friendly faces and smiles. Everyone was kind and so accommodating. They are wonderful at Hoffman Toyota ! More
by TERRIP2
Employees Worked With
Linda Schultz, Mike Fitzgerald, Kathleen Skiba
April 11, 2017
Excellent buying experience! As the minute you walk in to the showroom you're treated like family. Also, there's no hassle or pressure from the sales person. Furthermore, if you' As the minute you walk in to the showroom you're treated like family. Also, there's no hassle or pressure from the sales person. Furthermore, if you're buying a vehicle they take you step by step through the buying process, which is kind of lengthy, but worthwhile. I highly recommend to whomever is looking in buying a vehicle. Thumbs up! More
by hrg041
Employees Worked With
Jose Espinosa, Amaury Bruno
April 07, 2017
Recall work and Brake Job Mike accurately assessed recalls due on my car and insured all parts were avail before the appointment. The brakes were accurately estimated and serv Mike accurately assessed recalls due on my car and insured all parts were avail before the appointment. The brakes were accurately estimated and serviced correctly. More
by TSAMULEN
Employees Worked With
Michael DeAngelis
April 06, 2017
Excellent The service and the workers were amazing very happy to do business with the Toyota I would highly recommend. Very happy with the purchase of my car The service and the workers were amazing very happy to do business with the Toyota I would highly recommend. Very happy with the purchase of my car More
by ailedmedina19
Employees Worked With
Julio Sosa, Jamal Alkatib
April 06, 2017
Excellent service. I can't really comment on their pricing one way or the other. But their service is in every way exceptional. They have kept both our 2004 Avalon and I can't really comment on their pricing one way or the other. But their service is in every way exceptional. They have kept both our 2004 Avalon and 2005 Camry in like-new condition. We have high confidence in their capabilities. Furthermore, they are extremely convenient and dependable. Their physical facility is clean, organized, pleasant and efficient. Their people are competent and strive to please. More
by GORBISHOP
Employees Worked With
Mike Fitzgerald, Chris Barnes
April 05, 2017
Outstanding service! Everyone goes out of their way to be friendly and supportive. I have been going there for years and would not go anywhere else. Edie B. Everyone goes out of their way to be friendly and supportive. I have been going there for years and would not go anywhere else. Edie B. More
by SMILE4KIDZ
Employees Worked With
Linda Schultz, Kathleen Skiba, Michael Fuhr
April 04, 2017
Service The service department is great. A very nice lounge with coffee and comfortable chairs. My only complaint is the washing of the cars. I have told t The service department is great. A very nice lounge with coffee and comfortable chairs. My only complaint is the washing of the cars. I have told them not to wash my car because it looks worse after the wash than before I brought it in. More
by 107dal
Employees Worked With
Chris Barnes
