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Hoffman Toyota
West Simsbury, CT
879 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 879 reviews
April 30, 2017
Happy with Highlander I just purchased my third Toyota from Patrick Pantalone. He was helpful in providing information to help me make a decision on the correct car for m I just purchased my third Toyota from Patrick Pantalone. He was helpful in providing information to help me make a decision on the correct car for me, and he came up with the best deal when I was ready to buy. Patrick is very knowledgeable about which features are on each model and patiently explained how they work. I would purchase another car from him. More
by cass2bob
Verified CustomerEmployees Worked With
Patrick Pantalone, Mike Viara
April 28, 2017
Polite and nice, but not impressed by knowledge base I've taken my car to this dealership a total of 3 times for routine maintenance. My overall impression is that the work has been done well and the adv I've taken my car to this dealership a total of 3 times for routine maintenance. My overall impression is that the work has been done well and the advisors are polite, very friendly and courteous (but not very knowledgeable). That being said, be prepared for long wait times if you decide to wait with your car. I've had experience with a total of 3 Toyota dealerships (NY, NJ) and 4 Nissan dealerships (NY, RI, CT) and here the wait times are significantly longer for comparable service. I have not been to another Toyota dealership in the CT area though, so I'm not sure how they compare locally. My one major issue, which came up especially during my last visit, is that at least the advisors I've dealt with are not very knowledgeable. I changed the tires of our Prius and wanted tires that would give me comparable fuel economy, but be a bit more durable than the tires the car originally came with (only lasted ~30k miles). I was told that I could get the ~$110 tires or the ~$140 tires. The advisor had to call the tire department when I asked to also be told the specs on the tires. She scribbled notes on the side of a pad of paper and had to call them again and again as I'd ask a question about speed rating, how many miles each model is supposed to last, etc. In the end even she couldn't figure out which of her notes went with each model tire. If I go to a generic tire place I expect to have to do homework before hand and have a specific idea which tires I want. If I go to a dealership that claims to know my make and model car I expect the advisor to be able to tell me why they recommend these particular tires and what their specs are. Overall I have no complaints about the quality of the performed work, but I suggest you go home and you do your own research before you agree to change X or Y at the suggestion of the advisor. In my experience, I haven't received a good in-depth explanation of why something should be done or why then, or why with that particular part (in the case of the tires). More
by ALEXA.TZANOVA
Employees Worked With
Linda Schultz, Daniel Savoia
April 28, 2017
Friendly and professional We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury f We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury from Toyota and Miguel from Honda were very polite and informative. We especially liked how high pressured saled tactics were not used here as we experieced at other dealerships we visited. More
by sargspoon
Employees Worked With
Jamal Alkatib, James Fappiano, Amaury Bruno
April 27, 2017
Recall service Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about u Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about upcoming scheduled maintenance and were not pushy about having work done there. Very trustworthy. More
by Judy G
Employees Worked With
Michael DeAngelis
April 25, 2017
So much better than the Toyota dealer I bought the car from! The problem is being addressed and not just sloughed off as was done by the selling dealer. Corporate Toyota instructed me to try Hoffman. I'm glad The problem is being addressed and not just sloughed off as was done by the selling dealer. Corporate Toyota instructed me to try Hoffman. I'm glad I did! Linda is an asset to have on staff. More
by swelk33
Employees Worked With
Linda Schultz
April 24, 2017
25k checkup professional staff, accurate time estimates to complete the service, comfortable waiting room with space for personal laptops, convenient location, re professional staff, accurate time estimates to complete the service, comfortable waiting room with space for personal laptops, convenient location, reasonable pricing, free car wash with service, More
by DOUG.LEWANDA
Employees Worked With
I don't remember
April 21, 2017
Exceptional Experience Jesus Roche made the entire process of buying a new car a pleasure...This is the second car we have bought through him and highly recommend him and th Jesus Roche made the entire process of buying a new car a pleasure...This is the second car we have bought through him and highly recommend him and the entire Hoffman Toyota team...Would definitely come back for future needs... More
by Satisfied Customer
Employees Worked With
Jesus Roche, Jose Espinosa, Mike Viara
April 21, 2017
Wonderful experience From the moment I walked through the door I was treated with respect and the team worked hard to get me the truck I wanted at the right price. Normal From the moment I walked through the door I was treated with respect and the team worked hard to get me the truck I wanted at the right price. Normally, I dread going to car dealerships and am often turned off by pushy sales people. I didn't once feel that way through the entire process. Good job guys. More
by obxnwct
Employees Worked With
Eddie Crouse, Jose Espinosa, Jamal Alkatib
April 20, 2017
Took care of my problem quickly I had an issue with my wheels and Dan took charge and took care of my problem quickly and with no inconvenience to me at all I had an issue with my wheels and Dan took charge and took care of my problem quickly and with no inconvenience to me at all More
by boutotep
Employees Worked With
Daniel Savoia
April 20, 2017
Overall money saving experience I had finally decided to bring my HIghlander in for a repair on an item that had been not functioning since I purchased it in October of last year and I had finally decided to bring my HIghlander in for a repair on an item that had been not functioning since I purchased it in October of last year and figured while I was there get an oil change. The motor on my rear windshield wiper had to be changed due to a malfunction of the arm movement and they charged me for the new blade, as soon as I said I had never been able to use the wiper at all since I picked it up, they took the charge off of the bill immediately with no argument or discussion , I was impressed. As for the oil change, they said they were happy to do it but since it was synthetic oil that I was a half year/6,000 miles early and that I did not need to do it; again, i was impressed. At first they thought they would be able to get me in and out and when they realized it would take longer to get the motor for the rear wipe they immediately gave me a loaner. Overall a wonderful experience and cost me nothing. More
by DOLLINGERJB
Employees Worked With
Linda Schultz, John Rossley
