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Hoffman Toyota

West Simsbury, CT

4.0
877 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 877 reviews

April 28, 2017

Friendly and professional We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury f More

by sargspoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, James Fappiano, Amaury Bruno
May 02, 2017 -

Hoffman Toyota responded

Hi sargspoon, Congratulations on the purchase of your new vehicle! We are happy to hear that Amaury from Toyota and Miguel from Honda were polite, informative, and worked together to find you the right vehicle to suit all your needs without any pressure. We appreciate you choosing Hoffman, and look forward to seeing you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2017

Recall service Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about u More

by Judy G
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
May 02, 2017 -

Hoffman Toyota responded

Hi Judy, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that our team completed the work quickly and efficiently and answered all of your questions. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 25, 2017

So much better than the Toyota dealer I bought the car from! The problem is being addressed and not just sloughed off as was done by the selling dealer. Corporate Toyota instructed me to try Hoffman. I'm glad More

by swelk33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Apr 26, 2017 -

Hoffman Toyota responded

Hello swelk33, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was able to address your concern with your vehicle better than the dealer you purchased the vehicle from. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 23, 2017

25k checkup professional staff, accurate time estimates to complete the service, comfortable waiting room with space for personal laptops, convenient location, re More

by DOUG.LEWANDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Apr 26, 2017 -

Hoffman Toyota responded

Hello DOUG,LEWANDA, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that our team was professional and completed the service in a timely manner. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 21, 2017

Wonderful experience From the moment I walked through the door I was treated with respect and the team worked hard to get me the truck I wanted at the right price. Normal More

by obxnwct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jose Espinosa, Jamal Alkatib
Apr 26, 2017 -

Hoffman Toyota responded

Hi obxnwct, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that our team was respectful and found you the vehicle that you we looking for within your price range! We look forward to seeing you again when it is time for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2017

Took care of my problem quickly I had an issue with my wheels and Dan took charge and took care of my problem quickly and with no inconvenience to me at all More

by boutotep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
April 20, 2017

Overall money saving experience I had finally decided to bring my HIghlander in for a repair on an item that had been not functioning since I purchased it in October of last year and More

by DOLLINGERJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, John Rossley
Apr 26, 2017 -

Hoffman Toyota responded

Hello DOLLINGERJB, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that our team was able to replace the motor on your rear windshield wiper and when the appointment took longer than expected they provided you with a loaner vehicle. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2017

Exceptional Experience Jesus Roche made the entire process of buying a new car a pleasure...This is the second car we have bought through him and highly recommend him and th More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Espinosa, Mike Viara
Apr 26, 2017 -

Hoffman Toyota responded

Hi Satisfied Customer, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that Jesus ensured that the entire process was a pleasure! Thank you for the recommendation! We look forward to seeing you again when it is time for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 19, 2017

Great service . Mike Fitzgerald is the best. Would recommend Hoffman Toyota to anyone who bothered to ask. I hear their finance department kicks xxx too. More

by michaelviara
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Apr 26, 2017 -

Hoffman Toyota responded

Hello michaelviara, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Mike Fitzgerald was great to work with. Thanks for the recommendation! We look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 18, 2017

1000 miles service They did excellent service for my Camry after 10000 miles. They even fixed my loosened mud guard screw for free. I really love to be a customer of Hof More

by sathish.rathinam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Apr 19, 2017 -

Hoffman Toyota responded

Hello sathish.rathinam, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that our team performed a great 10,000 mile service and even fixed your loosened mud guard at no charge. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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