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Hoffman Toyota
West Simsbury, CT
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
May 05, 2017
Pleased with service as usual I've been taking my Toyotas to Hoffman for service for years. Check in is a breeze inside their garage. They listen to your issues and are helpful kee I've been taking my Toyotas to Hoffman for service for years. Check in is a breeze inside their garage. They listen to your issues and are helpful keeping the bill reasonable. Have never had a problem that was not fixed on the first visit. More
by JEBAVONCT
Verified CustomerEmployees Worked With
Linda Schultz
May 04, 2017
Great! I was very satisfied leaving and I would most definitely recommend others to come to visit that location. It was great service and it met all of my ne I was very satisfied leaving and I would most definitely recommend others to come to visit that location. It was great service and it met all of my needs. More
by k_nkrumah
Employees Worked With
Jamal Alkatib
May 03, 2017
Shock Replacement Thanks to Mike for initiating the service needed, explaining the problem and scheduling the appointment and then Thanks to Chris for handling the sche Thanks to Mike for initiating the service needed, explaining the problem and scheduling the appointment and then Thanks to Chris for handling the scheduled service and having me back on the road in less than two hours! Great team! More
by DFECSO
Employees Worked With
Mike Fitzgerald, Chris Barnes
May 01, 2017
Great Service Went in to just browse but drove home with the vehicle that I wanted, Same day! Ednei Lima was the best sales person that I've ever dealt with in all Went in to just browse but drove home with the vehicle that I wanted, Same day! Ednei Lima was the best sales person that I've ever dealt with in all my car buying experiences. He was not once pushy. He made me comfortable and was very knowledgeable about the vehicle. Always polite and courteous. Tying up all the odds and ends to make this work was also another amazing experience. Dealing with Jamal Alkatib, he made me feel positive and never once doubted that he could make this happen for me. I was very impressed. Will definitely do business with them again. More
by MCV
Employees Worked With
Jamal Alkatib, Ednei Lima
May 01, 2017
Recent Automobile Purchase I have been dealing with Hoffman Toyota for many years now and it is always a useful productive experience. The staff is very helpful and pleasant to I have been dealing with Hoffman Toyota for many years now and it is always a useful productive experience. The staff is very helpful and pleasant to deal with. I continue to work with Hoffman for these reasons. More
by ERICTFLEISHER
Employees Worked With
Jose Espinoza, Jose Rivera
May 01, 2017
Exceptional Dealership First time experience at Hoffman Toyota, very positive. Everyone that I dealt with at the dealership was very friendly, courteous. It made the proces First time experience at Hoffman Toyota, very positive. Everyone that I dealt with at the dealership was very friendly, courteous. It made the process of buying the car stress free. I would highly recommend Hoffman Toyota as a dealership. More
by antmh38
Employees Worked With
James Fappiano, Mike Viara, Dan Carboni
April 30, 2017
Happy with Highlander I just purchased my third Toyota from Patrick Pantalone. He was helpful in providing information to help me make a decision on the correct car for m I just purchased my third Toyota from Patrick Pantalone. He was helpful in providing information to help me make a decision on the correct car for me, and he came up with the best deal when I was ready to buy. Patrick is very knowledgeable about which features are on each model and patiently explained how they work. I would purchase another car from him. More
by cass2bob
Employees Worked With
Patrick Pantalone, Mike Viara
April 28, 2017
Friendly and professional We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury f We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury from Toyota and Miguel from Honda were very polite and informative. We especially liked how high pressured saled tactics were not used here as we experieced at other dealerships we visited. More
by sargspoon
Employees Worked With
Jamal Alkatib, James Fappiano, Amaury Bruno
April 28, 2017
Polite and nice, but not impressed by knowledge base I've taken my car to this dealership a total of 3 times for routine maintenance. My overall impression is that the work has been done well and the adv I've taken my car to this dealership a total of 3 times for routine maintenance. My overall impression is that the work has been done well and the advisors are polite, very friendly and courteous (but not very knowledgeable). That being said, be prepared for long wait times if you decide to wait with your car. I've had experience with a total of 3 Toyota dealerships (NY, NJ) and 4 Nissan dealerships (NY, RI, CT) and here the wait times are significantly longer for comparable service. I have not been to another Toyota dealership in the CT area though, so I'm not sure how they compare locally. My one major issue, which came up especially during my last visit, is that at least the advisors I've dealt with are not very knowledgeable. I changed the tires of our Prius and wanted tires that would give me comparable fuel economy, but be a bit more durable than the tires the car originally came with (only lasted ~30k miles). I was told that I could get the ~$110 tires or the ~$140 tires. The advisor had to call the tire department when I asked to also be told the specs on the tires. She scribbled notes on the side of a pad of paper and had to call them again and again as I'd ask a question about speed rating, how many miles each model is supposed to last, etc. In the end even she couldn't figure out which of her notes went with each model tire. If I go to a generic tire place I expect to have to do homework before hand and have a specific idea which tires I want. If I go to a dealership that claims to know my make and model car I expect the advisor to be able to tell me why they recommend these particular tires and what their specs are. Overall I have no complaints about the quality of the performed work, but I suggest you go home and you do your own research before you agree to change X or Y at the suggestion of the advisor. In my experience, I haven't received a good in-depth explanation of why something should be done or why then, or why with that particular part (in the case of the tires). More
by ALEXA.TZANOVA
Employees Worked With
Linda Schultz, Daniel Savoia
April 27, 2017
Recall service Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about u Very helpful service manager and work performed quickly and efficiently. Performed all point safety check without asking. Answered questions about upcoming scheduled maintenance and were not pushy about having work done there. Very trustworthy. More
by Judy G
Employees Worked With
Michael DeAngelis
