Back

Hoffman Toyota

West Simsbury, CT

4.0
877 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

Directions

By Type

Showing 877 reviews

May 05, 2017

I had to wait for my Highlander but seems worth it My son had recently purchased a Used Highlander from Hoffman and after exploring other Toyota dealers as well as, Hoffman, I can see why he chose them More

by pmetiv75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Mike Viara, Alvin Gamble, Matt West
May 12, 2017 -

Hoffman Toyota responded

Hi pmetiv75, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to hear that our team was professional, courteous, and were able to purchase you the vehicle you were looking for. We are also pleased that you met with our Service Manager as well! We are dedicated to ensuring an exceptional experience at every visit and look forward to seeing you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 05, 2017

Pleased with service as usual I've been taking my Toyotas to Hoffman for service for years. Check in is a breeze inside their garage. They listen to your issues and are helpful kee More

by JEBAVONCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
May 12, 2017 -

Hoffman Toyota responded

Hello JEBAVONCT, Thank you for trusting Hoffman Toyota for your vehicle service needs! We are pleased to read that our team listens to your concerns and ensures that everything is addressed to your satisfaction. We value you as our customer and are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. See you again at your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 05, 2017

Great Dealership! Just bought a Highlander at this dealership. The experience was painless and smooth. The staff especially Patrick Pantalone was friendly, professio More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone, Mike Viara
May 05, 2017 -

Hoffman Toyota responded

Hello David, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Highlander! We are happy to hear that Patrick was friendly, professional, helpful and ensured that the entire experience was painless and smooth. Thank you for the recommendation! We appreciate you as our customer and look forward to seeing you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2017

Great! I was very satisfied leaving and I would most definitely recommend others to come to visit that location. It was great service and it met all of my ne More

by k_nkrumah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib
May 05, 2017 -

Hoffman Toyota responded

Hello k_nkrumah, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that our team provided you with great customer service that met all of your needs. Thank you for the recommendation! We look forward to seeing you again when you are in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2017

Shock Replacement Thanks to Mike for initiating the service needed, explaining the problem and scheduling the appointment and then Thanks to Chris for handling the sche More

by DFECSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Chris Barnes
May 03, 2017 -

Hoffman Toyota responded

Hi DFECSO, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike Fitzgerald explained the problem and scheduled the repair and that Chris handled the service in a prompt manner so that you were back out on the road again as soon as possible! We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Great Service Went in to just browse but drove home with the vehicle that I wanted, Same day! Ednei Lima was the best sales person that I've ever dealt with in all More

by MCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Ednei Lima
May 03, 2017 -

Hoffman Toyota responded

Hello MCV, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Ednei was knowledgeable, polite, courteous, and ensured a great experience. We are also pleased that Jamal made you feel positive about the financing options. We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Exceptional Dealership First time experience at Hoffman Toyota, very positive. Everyone that I dealt with at the dealership was very friendly, courteous. It made the proces More

by antmh38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Mike Viara, Dan Carboni
May 03, 2017 -

Hoffman Toyota responded

Hello antmh38, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy you hear that our team was friendly, positive, courteous, and made the buying process stress free! We appreciate you as our customer and look forward to seeing you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Recent Automobile Purchase I have been dealing with Hoffman Toyota for many years now and it is always a useful productive experience. The staff is very helpful and pleasant to More

by ERICTFLEISHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinoza, Jose Rivera
May 03, 2017 -

Hoffman Toyota responded

Hi ERICTFLEISHER, Congratulations on the purchase of your new vehicle! We are happy to read that Jose Rivera and Jose Espinosa were helpful and pleasant to deal with every time you visited our dealership. We appreciate you as our customer and look forward to seeing you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 30, 2017

Happy with Highlander I just purchased my third Toyota from Patrick Pantalone. He was helpful in providing information to help me make a decision on the correct car for m More

by cass2bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone, Mike Viara
May 03, 2017 -

Hoffman Toyota responded

Hello cass2bob, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Patrick was knowledgeable, and explained everything o you in detail so that we could find you the right vehicle to suit all your needs. We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 28, 2017

Polite and nice, but not impressed by knowledge base I've taken my car to this dealership a total of 3 times for routine maintenance. My overall impression is that the work has been done well and the adv More

by ALEXA.TZANOVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz, Daniel Savoia
...
14
...