Hoffman Toyota

ONLY CHOICE FOR TOYOTA IN CT!!!!!!!! “Driven by trust.” That is so much more than a slogan. This dealership builds trust and is absolutely the SOLE choice in the state of CT to purchase “Driven by trust.” That is so much more than a slogan. This dealership builds trust and is absolutely the SOLE choice in the state of CT to purchase a vehicle. I began my search for a 4Runner TRD Pro in January. I went to Torrington Toyota, Wallingford Toyota, A-1 Toyota, Greentree Toyota, Litchfield Toyota, and Curry Toyota. EVERY other dealership told me that Toyota had stopped making TRD pros in the 4Runner but they had great deals on the lot. Each other dealership underrated my trade, played the cliché car dealership games and were horrible representatives of the Toyota brand. Enter—Stephanie Samuelson who works in the internet department of Hoffman Toyota. She reached out from my online inquiries and said she spoke to her manager James Fappiano and they could get me a TRD Pro 4 Runner but it would take 2-4 months. A-1 Toyota tried to convince me they were lying. Long story short…I called corporate Toyota and they wanted the names of dealerships lying and told me to go with the dealership saying I could get the truck. I called James Fappiano. Did I mention he is the sales manager? Hoffman doesn’t play the “manager is above you and behind closed doors” game. Right away, Jimmy was friendly, personable, diligent, and dedicated to making the deal work. They gave me an AMAZING deal on my trade (above all the other dealers), and he helped me add the accessories I would truly need rather than just push a sale and rack up money on my account. Julio Sosa became my sales rep. Julio is the man. He dealt with my endless nagging about when the truck would arrive with a smile. He even called me when he saw a TRD pro on the road to share they look amazing and to keep waiting it’s on the way. Jimmy and Julio were attentive to EVERY question and need along the way. Delivery day arrived! Stephanie wrote a sweet e-mail to congratulate me. Julio was there to greet me as I walked in. Jimmy was caring and attentive to every need. Jamal Alkatib in finance had called the night before and gave me confidence all would go smoothly, Mike Viara who handled the finance was fast, efficient, and no last minute games and BS everyone else does. It was a flawless experience. Julio went over everything in the vehicle with me, helped me set up various items I store in my truck, and had me leaving off that lot feeling as though I had made a new pal. As for the other sales reps…they were all friendly, cordial, speaking with me, one gave me a cap for my tow hitch on the 4Runner, they wanted to make it clear—you’re part of a crew at Hoffman. I now get why they say, “driven by trust,” this is the only dealership where you can let go and enjoy the process. You can ACTUALLY trust them to make everything work smoothly, effortlessly, and get the ride YOU desire….at a cost YOU can afford…with support YOU will cherish. Notice the theme? At Hoffman…it’s about YOU…not just them making another deal. More

Professional and efficient I recently leased a 2017 Toyota RAV4. The experience was seemless with none of the dreaded car dealership/salesman drama. Statring with the general I recently leased a 2017 Toyota RAV4. The experience was seemless with none of the dreaded car dealership/salesman drama. Statring with the general manager to the sales manager to our sales representative, all were friendly, listened to our needs and were responsive - they did not waste our time. I will definitely go back to Hoffman Toyota to purchase/lease a car for our teenage son. More

Great experience per usual As have fioundd for a good number pof years, the service and the serviuce personnel are warm, helpful, explain in detain why certain items need repla As have fioundd for a good number pof years, the service and the serviuce personnel are warm, helpful, explain in detain why certain items need replacing or watching, and, in general, make the visit an easy one! More

Service for 75k Efficient & timely for service appointment. Comfortable waiting room to stay while car is being serviced. Linda Shultz was very helpful. The cost es Efficient & timely for service appointment. Comfortable waiting room to stay while car is being serviced. Linda Shultz was very helpful. The cost estimate for the service was very accurate. More

Fantastic and helpful Jose was very helpful and friendly when showing me the car. Everything from cost and the trade in of my previous car was straightforward and fair. Jose was very helpful and friendly when showing me the car. Everything from cost and the trade in of my previous car was straightforward and fair. More

Great sales experience It was a great overall experience. Everyone we worked with was very helpful and professional. I am likely to return to this dealership for my next p It was a great overall experience. Everyone we worked with was very helpful and professional. I am likely to return to this dealership for my next purchase. More

Great service experience I took my Toyota Highlander in for the vehicle's 5000 mile service and received prompt, courteous and professioal service for my vehicle. From start I took my Toyota Highlander in for the vehicle's 5000 mile service and received prompt, courteous and professioal service for my vehicle. From start to finish it was a great experience. More

No worries service. Most recent: oil change & tire rotation. Past: fixes of exhaust system, suspension, wheel bearings, etc. I have always found the work to be done smoot Most recent: oil change & tire rotation. Past: fixes of exhaust system, suspension, wheel bearings, etc. I have always found the work to be done smoothly, in a timely manner and completely. I never had to return to solve a problem a second time or to solve a problem created during a repair. Every repair resulted in an improvement. Prices are not cheap but they are worth every penny. More

Performed 2 TSB's and corrected issue with hood. I made an appointment to take care of a tsb for my 2016 Tacoma which was to install plugs in the lower control arms to address a wind noise. I also h I made an appointment to take care of a tsb for my 2016 Tacoma which was to install plugs in the lower control arms to address a wind noise. I also had an issue with my hood vibrating after a certain speed. I address the tsb at two other Toyota dealerships and they both said they couldn't hear the noise after a road test, yet each time I drove the truck I could hear it loud and clear even with the radio on, it sounded like wind going over an open bottle top. For the hood vibration I noticed the adhesive connecting the frame on the underside of the hood to the skin of the hood lost contact between both pieces causing a flutter at speeds above 40 mph. Again, the other two dealerships said it was the hood adjustment stops that caused it, which wasn't the case. When I left the truck at Hoffman and addressed these two issues with the service advisor Chris Barnes he was really interested in what I had to say and didn't brush off my issues like the other dealers did. I left it in the evening to have them look at it the next day and the very next morning Chris called and said they performed the tsb for the control arm noise and are going to have their body shop inspect my hood. That same afternoon Chris called me again and said the body shop looked at the hood and recommended that the adhesive be reapplied to the frame under the hood all under warranty (just as I expected). He also informed me it would need 24hours to dry before I picked it up, which is no problem for me. When all was said and done and I picked up my Tacoma, as I drove home the noise is completely gone and the hood has no more vibration. They even painted the adhesive under the hood to match and gave me extra paint for touch ups. I think I may have finally found a dealership and a professional service advisor, Chris Barnes, that listens to it's customers. I will now bring my Tacoma to Hoffman Toyota for all my future service. More

35,000 Mile Check up I was able to schedule the appointment online and from the time I arrived until I left, I was welcomed and treated professionally. The service manage I was able to schedule the appointment online and from the time I arrived until I left, I was welcomed and treated professionally. The service manager explained what needed to be done and provided an estimate of the total cost ahead of time. And they finished earlier than initially estimated - all around good experience. More