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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

May 26, 2017

Hoffman is my Toyota Dealer I currently own 5 Toyota's not including a Corolla I helped my daughter purchase a few years ago. Most of these vehicles were purchased from Hoffman More

by m.jalbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Mike Viara
May 25, 2017

Far exceeds expectations It's hard to believe but Mike Fitzgerald and his team continues to exceed expectations with servicing our vehicles. On time as expected no surprises. More

by Burke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 24, 2017

Outstanding, very personable staff Hoffmann's staff, particularly Mike Fitzgerald, ass't manager of service, kept me in the loop every step of the way. He explained what needed to be d More

by DBOOMER631
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 25, 2017 -

Hoffman Toyota responded

Hello DBOOMER631, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that Mike kept you up to date on the progress your vehicle needed every step of the way. We value you and all our customers so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 22, 2017

well done on rebuilding the engine of my car! My 2008 Camry had an oil consumption problem that required a major repair. Kathleen Skiba of Hoffman Toyota found out that I was qualified for some s More

by JPCHEAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Daniel Savoia
May 25, 2017 -

Hoffman Toyota responded

Hello JPCHEAH, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that Kathy and Dan found the recall on your vehicle’s oil consumption issue and made the necessary repairs in a professional and timely manner. We value you and all our customers so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 22, 2017

Alternator replacement Hoffman got me in same day with a total electrical shutdown on Rt 44 and were able to repair it the next day. Service rep was good and kept me inform More

by GranJuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
May 25, 2017 -

Hoffman Toyota responded

Hello GranJuan, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that our team was able to address the repairs your vehicle needed in a prompt manner while keeping you informed every step of the way. We value you and all our customers so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 19, 2017

Look no further I was pleasantly surprised by my experience with everyone at Hoffman. I am used to pushy sales people and awkward haggling but not this time. Jose R. More

by erica.a.archambault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
May 25, 2017 -

Hoffman Toyota responded

Hi Erica.a.archambault, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Jose was helpful and professional and that Jim helped to walk you through the best payment options for you. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 18, 2017

Very professional tap of the line service. We have a excellent sperance highly recommend this dealer to do business. We will recommend to frends and family.this wasn't the first time doing busi More

by julioortiz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
May 25, 2017 -

Hoffman Toyota responded

Hi julioortiz, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your 3rd new vehicle! We are pleased to read that Jose and the team provided you with top of the line customer service. Thank you for the recommendation! We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

May 17, 2017

My car radio Problem with my radio freezing up. Jeremy said there is a recall on radio. He updated the radio and the problem Was fixed. They took my car in imme More

by pbuttero
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy mclauren. Service manager Michael.
May 25, 2017 -

Hoffman Toyota responded

Hello pbuttero, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that Jeremy found the recall on your vehicle’s radio and addressed the repair in a prompt manner so that we could get you back out on the road again as soon as possible. We value you and all our customers so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 15, 2017

Great In a world where inconsistancy is the norm....Mike Fitzgerald is consistantly friendly and helpful. We know there will be no surprises! That's what More

by JIMKORNITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 25, 2017 -

Hoffman Toyota responded

Hello JIMKORNITA, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are happy to hear that Mike and the team have been consistently friendly and helpful. We value you and all our customers so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 15, 2017

New Lease Best treatment ever in a car dealership. Matt and John were receptive to all my needs and made me feel valued and respected. John went through the car More

by valenl_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, John Rossley, Matt West
May 25, 2017 -

Hoffman Toyota responded

Hi valenl_2000, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Matt and John were receptive to your needs and ensured a smooth and quick process from start to finish. Thank you for the recommendation! We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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