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Hoffman Toyota
West Simsbury, CT
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 877 reviews
June 01, 2017
Not up to Hoffman Standards UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in depth each of my concerns. He also spoke directly to my son. He assured me that he would use our experience as a training opportunity. I am happy he followed up with me directly; he sounded genuinely concerned. I will likely give them another chance and use Hoffman Toyota for our next service visit. Original Review: Firstly, I'm horribly disappointed that I apparently purchased this car a little over a year ago and already, with minimal additional miles, I had to completely replace the front breaks. The car was "Certified Pre-Owned" and I would have thought Hoffman Toyota would have taken care of the shoddy breaks prior to re-selling it, even if they had to up the price a bit. Also, the service person at this visit told my son, who primarily drives this car, that when he brought it in to fix a seat belt right after purchase, the inspection showed the breaks as cautionary, but we were never informed. At the time the car was covered by warranty, but that expired last August. The telephone run around my son got when trying to determine whether the car was ready for pick up was actually comical, unless you were the one caught in the forwarding and voicemail loop. To top it off, on the way out of the parking lot, my husband, who had driven my son to pick up the car, noticed that a break light was out. So back in my son went. The response to his "You didn't fix the break light" was "Did you ask us to?" I spent nearly $1100 on service, including brand new front breaks and a cleaning/lubing of the rear breaks, among other things, and they couldn't do a routine check to see if any lights were out? They sure knew the car needed fluids to the tune of several hundred dollars! On the one plus side, our service tech informed me of a $50 coupon towards service which he agreed to apply to our bill. Kind of a drop in the bucket, but a nice gesture nonetheless. Overall, I'm really disappointed. I drive a Lexus RX350, my second from Hoffman Lexus where I've always received stellar service. Our treatment by Hoffman Toyota was not up to Hoffman Standards. More
by ANNNOEFLOOD
Verified CustomerEmployees Worked With
Michael DeAngelis
June 01, 2017
Great team, great experience Julio and the Hoffman team were very easy to work with. They accommodated my family on a test drive and never pressured the sale. The negotiations w Julio and the Hoffman team were very easy to work with. They accommodated my family on a test drive and never pressured the sale. The negotiations were fair and transparent. Thanks for providing a great experience! More
by mabmbam
Employees Worked With
Julio Sosa, Mike Viara
May 31, 2017
Hoffman Toyota Hoffman offered a great no-hassle experience, which included an excellent trade-in offer plus an additional promotional deal on a brand new Toyota Cor Hoffman offered a great no-hassle experience, which included an excellent trade-in offer plus an additional promotional deal on a brand new Toyota Corolla. More
by Toyota_Buyer
Employees Worked With
John Oulundsen
May 31, 2017
Wonderful experience. Everything went smoothly In all the years I have been coming to this dealership, I feel the service and the people are exceptional. I would recommend to my friends. In all the years I have been coming to this dealership, I feel the service and the people are exceptional. I would recommend to my friends. More
by annmarie.michaels
Employees Worked With
John Oulundsen
May 30, 2017
My mother had a flat tire and we brought it here to be fixed After my mother had her tire replaced she had another issue. She was told it would cost another $200. in addition to the $175 she had paid for the ti After my mother had her tire replaced she had another issue. She was told it would cost another $200. in addition to the $175 she had paid for the tire. The car is a year and 1/2 with 13,000 miles on it and it is a lease. In the past my mother has told me that she has had to pay for things but I never got involved. I couldn't imagine what she would have to pay for with a new car that is new, leased and under a warranty. Last week she mentioned she had to make another appt. for the flat tire episode and that is when I got involved....Now I realize that I will have to handle my mother's service needs until the end of this lease. I asked why a sensor wouldn't be covered by the warranty and they told me because my mother broke it.....A sensor that tells you when the pressure in your tire is low. She had told the staff at Toyota that the low tire pressure didn't appear until the tire was completely flat. My sensors let me know when the tire pressure has changed slightly even when it is caused by a change in air temperature. The sensor couldn't possibly be bad, my mother broke it.....Really????? I will be sure to warn others about the service team at Hoffman's Toyota dealership in Avon. More
by DUCALOMARTIN
Employees Worked With
I don't know who I spoke with on the phone. The person was very polite when discussing the situation and obviously was following the acceptable protocol set by management - not good.
May 30, 2017
10,000 mile check-up Service shop people were friendly and service was handled in a timely fashion. The next day Dan called to inform the cabin filter was not replaced in Service shop people were friendly and service was handled in a timely fashion. The next day Dan called to inform the cabin filter was not replaced in error. Service was performed quickly while I waited the next day. More
by eriassc
Employees Worked With
Daniel Savoia
May 29, 2017
service visit Mike is a shinning example of a dealer service adviser. He is great with follow thru i.e. calls when your car is ready, goes beyond what he has to do Mike is a shinning example of a dealer service adviser. He is great with follow thru i.e. calls when your car is ready, goes beyond what he has to do and has established a person relationship with me. More
by john c simsbury
Employees Worked With
Michael Fuhr
May 26, 2017
Good job on rebuilding the engine of my car! My 2007 Camry had an oil consumption problem that needed a major repair. They found out the car was eligible for a warranty. Hoffman Toyota provided m My 2007 Camry had an oil consumption problem that needed a major repair. They found out the car was eligible for a warranty. Hoffman Toyota provided me with a rental and had the car fixed within a few days. Good experience... More
by CAMM07
Employees Worked With
Michael DeAngelis
May 26, 2017
Hoffman is my Toyota Dealer I currently own 5 Toyota's not including a Corolla I helped my daughter purchase a few years ago. Most of these vehicles were purchased from Hoffman I currently own 5 Toyota's not including a Corolla I helped my daughter purchase a few years ago. Most of these vehicles were purchased from Hoffman and all my servicing has been performed by Hoffman over the last 18 years. I trust obviously trust Hoffman as much as Toyota to provide me the best car for the best price with the best service. I Purchased two cars from Hoffman in a week and Julio did a great job in both cases. Thanks! More
by m.jalbert
Employees Worked With
Julio Sosa, Mike Viara
May 25, 2017
Far exceeds expectations It's hard to believe but Mike Fitzgerald and his team continues to exceed expectations with servicing our vehicles. On time as expected no surprises. It's hard to believe but Mike Fitzgerald and his team continues to exceed expectations with servicing our vehicles. On time as expected no surprises. That's why we have three Toyotas from Hoffman. More
by Burke
Employees Worked With
Mike Fitzgerald
