Hoffman Toyota

Not up to Hoffman Standards UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in depth each of my concerns. He also spoke directly to my son. He assured me that he would use our experience as a training opportunity. I am happy he followed up with me directly; he sounded genuinely concerned. I will likely give them another chance and use Hoffman Toyota for our next service visit. Original Review: Firstly, I'm horribly disappointed that I apparently purchased this car a little over a year ago and already, with minimal additional miles, I had to completely replace the front breaks. The car was "Certified Pre-Owned" and I would have thought Hoffman Toyota would have taken care of the shoddy breaks prior to re-selling it, even if they had to up the price a bit. Also, the service person at this visit told my son, who primarily drives this car, that when he brought it in to fix a seat belt right after purchase, the inspection showed the breaks as cautionary, but we were never informed. At the time the car was covered by warranty, but that expired last August. The telephone run around my son got when trying to determine whether the car was ready for pick up was actually comical, unless you were the one caught in the forwarding and voicemail loop. To top it off, on the way out of the parking lot, my husband, who had driven my son to pick up the car, noticed that a break light was out. So back in my son went. The response to his "You didn't fix the break light" was "Did you ask us to?" I spent nearly $1100 on service, including brand new front breaks and a cleaning/lubing of the rear breaks, among other things, and they couldn't do a routine check to see if any lights were out? They sure knew the car needed fluids to the tune of several hundred dollars! On the one plus side, our service tech informed me of a $50 coupon towards service which he agreed to apply to our bill. Kind of a drop in the bucket, but a nice gesture nonetheless. Overall, I'm really disappointed. I drive a Lexus RX350, my second from Hoffman Lexus where I've always received stellar service. Our treatment by Hoffman Toyota was not up to Hoffman Standards. More

My mother had a flat tire and we brought it here to be fixed After my mother had her tire replaced she had another issue. She was told it would cost another $200. in addition to the $175 she had paid for the ti After my mother had her tire replaced she had another issue. She was told it would cost another $200. in addition to the $175 she had paid for the tire. The car is a year and 1/2 with 13,000 miles on it and it is a lease. In the past my mother has told me that she has had to pay for things but I never got involved. I couldn't imagine what she would have to pay for with a new car that is new, leased and under a warranty. Last week she mentioned she had to make another appt. for the flat tire episode and that is when I got involved....Now I realize that I will have to handle my mother's service needs until the end of this lease. I asked why a sensor wouldn't be covered by the warranty and they told me because my mother broke it.....A sensor that tells you when the pressure in your tire is low. She had told the staff at Toyota that the low tire pressure didn't appear until the tire was completely flat. My sensors let me know when the tire pressure has changed slightly even when it is caused by a change in air temperature. The sensor couldn't possibly be bad, my mother broke it.....Really????? I will be sure to warn others about the service team at Hoffman's Toyota dealership in Avon. More