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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

June 13, 2017

Great service I was there last Saturday. They treated me well . Great service and they even washed my car. I really liked the service provided to me. sorry can no More

by BARRETAL69
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
June 13, 2017

Nothing but ease. After extensive searching/research online to hopefully find a truck, I spies one at Hoffman. I eventually carved out some time to test drive the Tacom More

by crgglbrt13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Jamal Alkatib
June 12, 2017

Excellent Service I trust Julio and plan to do business with him in the future. I have always enjoyed my interactions with him and believe that he gets me a fair price. More

by nsullivan2
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julio Sosa
June 12, 2017

Buyer Beware/Bait and Switch Recently purchased a new car. Sales Rep lied about the features and accessories the car came with. Pulled a bait and switch. This dealership has no mo More

by Roxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Jones
Jun 26, 2017 -

Hoffman Toyota responded

Hello Roxy, We are sorry that your recent experience was less than excellent. I reached out to our General Sales Manager, Jim Fappiano, and he informed me that our team was under the impression that you were satisfied with your purchase. Jim has been attempting to get in contact with you so that we can determine where the breakdown occurred. When it is convenient for you would you please return his call at (860) 658-3533? If you prefer, you can also reach me via e-mail at alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Jun 26, 2017 -

Roxy responded

The fact “the team” was under the impression I was a satisfied customer speaks volumes in the lack of courtesy and professionalism at this particular dealership. I guess the management team fails to pick up simple social cues a client often exhibits when he/she is upset, disappointed, baffled and angry. When the sales rep calls after this poor transaction to ask for more and I clearly hang up I can see how this can be viewed as a “satisfied client” Feel my sarcasm here?? I don’t even own that vehicle anymore thanks to another dealership helping me get what I truly thought I had and wanted. Customer service 101 classes await this dealership.

June 12, 2017

Moving from 1 lease to another- smoothest transition ever Amaury Mauro is a phenominal, courteous, and knowledgeable Sales person. Will definitely refer people to him in the future. He was extremely helpful More

by ack4232002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Amaury Bruno
June 11, 2017

Cordial, hard-working staff and thorough service! I needed to downsize to a more economical vehicle and was looking for a reputable dealership that would streamline the process, and the staff at Hoffm More

by ecroce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, James Fappiano, Dan Carboni
June 10, 2017

Helpful and courteous, good value good selection Helpful, courteous, good value, good selection. I don't know why this needs to be twenty five words long! They were fine and we are satisfied. We More

by bdexterct
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Jamal Alkatib
June 09, 2017

Problem Solved. My passenger side window was smashed and for a week I had to drive around with glass stuck in every crevice of my car and on my seat. Daniel Savoia a More

by katie166101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
June 09, 2017

I have been going to Hoffman Toyota for years. I bought my Subaru at Mitchell's in Canton but I don't like the way they treat their customers so I came back to Hoffman Toyota! Love Linda Schultz! More

by jcburk.cwikla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
June 03, 2017

Great Service Hoffman provided a top flight professional and friendly service. Jimmy and Amaury were detailed and provided a smooth transaction. Thank you much!!! More

by laqbrie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Amaury Bruno
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