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Hoffman Toyota
West Simsbury, CT
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
June 12, 2017
Buyer Beware/Bait and Switch Recently purchased a new car. Sales Rep lied about the features and accessories the car came with. Pulled a bait and switch. This dealership has no mo Recently purchased a new car. Sales Rep lied about the features and accessories the car came with. Pulled a bait and switch. This dealership has no moral compass. I went back to discuss this matter. How different they treat clients once the deal is closed. Poor sales practice. I contacted Better Business Bureau. I will never do business with this dealer again. I am now working with a new dealership which is much better. My extended family who has purchased two cars in the past with this dealership has vowed to work with a new dealership for future purchases. More
by Roxy
Employees Worked With
Bill Jones
June 11, 2017
Cordial, hard-working staff and thorough service! I needed to downsize to a more economical vehicle and was looking for a reputable dealership that would streamline the process, and the staff at Hoffm I needed to downsize to a more economical vehicle and was looking for a reputable dealership that would streamline the process, and the staff at Hoffman Toyota exceeded my expectations. Dan was very patient, attentive, and completed the sale efficiently. James and Jamal were also very kind, discreet, and worked diligently to help me finance the vehicle at a reasonable rate. Overall, the staff was friendly and love their job, which made for a pleasant experience. I love my new car and will strongly recommend this dealership to anyone seeking to buy a Toyota! More
by ecroce
Verified CustomerEmployees Worked With
Jamal Alkatib, James Fappiano, Dan Carboni
June 10, 2017
Helpful and courteous, good value good selection Helpful, courteous, good value, good selection. I don't know why this needs to be twenty five words long! They were fine and we are satisfied. We Helpful, courteous, good value, good selection. I don't know why this needs to be twenty five words long! They were fine and we are satisfied. We drove 40 miles to get there as they had the best price. More
by bdexterct
Employees Worked With
Julio Sosa, Jamal Alkatib
June 09, 2017
I have been going to Hoffman Toyota for years. I bought my Subaru at Mitchell's in Canton but I don't like the way they treat their customers so I came back to Hoffman Toyota! Love Linda Schultz! I bought my Subaru at Mitchell's in Canton but I don't like the way they treat their customers so I came back to Hoffman Toyota! Love Linda Schultz! I did not even feel welcome at the service centre at Mitchell Subaru in Canton Connecticut! My experience with Hoffman Toyota is beyond compare to any other dealership! They are just awesome ! More
by jcburk.cwikla
Employees Worked With
Linda Schultz
June 09, 2017
Problem Solved. My passenger side window was smashed and for a week I had to drive around with glass stuck in every crevice of my car and on my seat. Daniel Savoia a My passenger side window was smashed and for a week I had to drive around with glass stuck in every crevice of my car and on my seat. Daniel Savoia and the rest of the team at Hoffman Toyota was very helpful and provided me with exceptional service fixing my window, cleaning out all of the glass, washing my car, and making me feel comfortable while I waited. The job was done very quick and efficiently and I couldn't have been happier driving off in my restored and cleaned car! :) Thank you Daniel for your help and the delicious coffee! More
by katie166101
Employees Worked With
Daniel Savoia
June 03, 2017
Great Service Hoffman provided a top flight professional and friendly service. Jimmy and Amaury were detailed and provided a smooth transaction. Thank you much!!! Hoffman provided a top flight professional and friendly service. Jimmy and Amaury were detailed and provided a smooth transaction. Thank you much!!! I will look forward to future business. More
by laqbrie
Employees Worked With
James Fappiano, Amaury Bruno
June 01, 2017
Great team, great experience Julio and the Hoffman team were very easy to work with. They accommodated my family on a test drive and never pressured the sale. The negotiations w Julio and the Hoffman team were very easy to work with. They accommodated my family on a test drive and never pressured the sale. The negotiations were fair and transparent. Thanks for providing a great experience! More
by mabmbam
Employees Worked With
Julio Sosa, Mike Viara
June 01, 2017
Rocks in my shield Bought a certified Prius a few months ago. Noticed a rattle emanating from under the car. Brought it in and after a bit of sleuth work, it was determi Bought a certified Prius a few months ago. Noticed a rattle emanating from under the car. Brought it in and after a bit of sleuth work, it was determined that some stones lodged themselves under a shield. The mechanic removed the culprits and now she purrs. More
by jplcml91
Employees Worked With
Jose Rivera, Daniel Savoia
June 01, 2017
Very Nice Experience. John and his boss were both easy for me to deal with and straightforward. John was very helpful setting up the apps in the new vehicle. John and his boss were both easy for me to deal with and straightforward. John was very helpful setting up the apps in the new vehicle. More
by cpalulis1
Employees Worked With
John Rossley, Mike Viara
June 01, 2017
Not up to Hoffman Standards UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in UPDATE: I received a call from Mike Fitzgerald at Hoffman. He wanted to apologize for the service level I received. We had a nice chat, reviewing in depth each of my concerns. He also spoke directly to my son. He assured me that he would use our experience as a training opportunity. I am happy he followed up with me directly; he sounded genuinely concerned. I will likely give them another chance and use Hoffman Toyota for our next service visit. Original Review: Firstly, I'm horribly disappointed that I apparently purchased this car a little over a year ago and already, with minimal additional miles, I had to completely replace the front breaks. The car was "Certified Pre-Owned" and I would have thought Hoffman Toyota would have taken care of the shoddy breaks prior to re-selling it, even if they had to up the price a bit. Also, the service person at this visit told my son, who primarily drives this car, that when he brought it in to fix a seat belt right after purchase, the inspection showed the breaks as cautionary, but we were never informed. At the time the car was covered by warranty, but that expired last August. The telephone run around my son got when trying to determine whether the car was ready for pick up was actually comical, unless you were the one caught in the forwarding and voicemail loop. To top it off, on the way out of the parking lot, my husband, who had driven my son to pick up the car, noticed that a break light was out. So back in my son went. The response to his "You didn't fix the break light" was "Did you ask us to?" I spent nearly $1100 on service, including brand new front breaks and a cleaning/lubing of the rear breaks, among other things, and they couldn't do a routine check to see if any lights were out? They sure knew the car needed fluids to the tune of several hundred dollars! On the one plus side, our service tech informed me of a $50 coupon towards service which he agreed to apply to our bill. Kind of a drop in the bucket, but a nice gesture nonetheless. Overall, I'm really disappointed. I drive a Lexus RX350, my second from Hoffman Lexus where I've always received stellar service. Our treatment by Hoffman Toyota was not up to Hoffman Standards. More
by ANNNOEFLOOD
Employees Worked With
Michael DeAngelis
