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Hoffman Toyota
West Simsbury, CT
884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 884 reviews
July 15, 2025
good experience with service staff today especially Ray who very smoothly walked me through my service issue. Also, hats off to the service manager-very helpful to me New customer today but I will for su who very smoothly walked me through my service issue. Also, hats off to the service manager-very helpful to me New customer today but I will for sure come back Bill Koogler Lakeville More
by wmkoogler
Employees Worked With
Ray, Service Manager
June 23, 2025
I had an outstanding experience at Toyota West Simsbury thanks to Luis, Jamal, and Jose. From the moment I walked in, they were friendly, professional, and genuinely helpful. Luis was knowledgeable and thanks to Luis, Jamal, and Jose. From the moment I walked in, they were friendly, professional, and genuinely helpful. Luis was knowledgeable and took the time to explain everything clearly, making sure I was comfortable with each step of the process. Jamal made financing easy and stress-free, offering great options and answering all of my questions with patience. Jose ensured the vehicle was in perfect condition and walked me through all the features before I drove off the lot. Their teamwork and customer-first attitude made the whole experience smooth and enjoyable. I highly recommend this team if you’re looking for top-notch service and a dealership you can trust! More
by Matthew Alvarez
Employees Worked With
Jose Rivera, Jamal Alkatib, Luis Plaza
June 20, 2025
My husband and I had a wonderful experience here. Dave Biolo is a great salesman and their management team/finance team are great. Smooth and easy process all while being treated with total respect a Dave Biolo is a great salesman and their management team/finance team are great. Smooth and easy process all while being treated with total respect and concern for providing a safe car for myself and family. Never felt like we were being taken advantage of or any of that behavior you get other places. Thanks Hoffman! More
by Meg pollack
Employees Worked With
Dan Carboni, Dave Biolo
June 18, 2025
ENGLISH- ESPAÑOL Beware of Hoffman Toyota. Worst car-buying experience I've ever had After taking my down payment, the salesperson (Jose Rivera) went MIA, never updated me on the status. I Worst car-buying experience I've ever had After taking my down payment, the salesperson (Jose Rivera) went MIA, never updated me on the status. I had to constantly chase him down, he never answered his phone, and getting in touch was extremely difficult. When the car arrived, Jose and the finance guy tried to sneak in a higher monthly payment than we agreed on (not an upsell, just a flat-out switch). I caught it in the moment, and they backed off. In my first statement I realized the car had been sold to me for $1,100 more than the agreed price. The manager, Luis Plaza, tried to pin the mistake on the bank (Hoffman's own bank, btw). But the bank only sent the amount the dealership asked for, so yes, they tried to scam me again. They refunded the $1,100, but by then I had completely lost trust. I decided to return the car and trade it in for the one I originally wanted. They knew they messed up, so they gave me good deal. But there is more. When the new car arrived, it had been damaged during unloading. I was given two options: either send the car back and wait 3+ months for another, or accept a repaired "new" car. I didn't have time to wait, so I had no choice but to accept the repair. I asked for a discount but the manager refused and just got attitude from him. 6 months after, and my car got towed because of an insurance lapse... and that's when I found out I'd been driving an uninsured car the whole time because the paperwork they gave me had the wrong VIN number. I had been paying insurance on a completely different vehicle. If I'd gotten into an accident, the consequences would've been devastating. To top it off, the bank that financed the new loan didn't receive the title, due to the wrong paperwork from Hoffman. All of this ended up costing me: $400+ in DMV fines and towing fees + $1,000 in insurance payments for a car I didn't even own. They never took responsibility, just blamed the bank, the insurance, anyone but themselves. They only refunded $200 of the DMV fine "as a favor" even though they caused the issue. Sloppy, dishonest, and dangerous. Avoid this place at all costs. --------------- La peor experiencia que he tenido. Después de dar la cuota inicial, el vendedor (Jose Rivera) desapareció. Nunca me actualiazaba sobre el estado del auto. Tuve que estar detrás de él todo el tiempo, no contestaba el teléfono, y fue casi imposible comunicarme con él. Cuando llegó el auto, Jose y el señor de finanzas trataron subirle el precio a la cuota mensual que habiamos acordado y cuando me di cuenta intentaron enredarme y se echaron para atrás. En mi primer estado de cuenta, vi que el auto me habían cobrado $1,100 más de lo acordado. El manager, Luis Plaza, intentó culpar al banco (el banco de Hoffman). Pero el banco solo desembolsó lo que el concesionaria solicitó, me intentaron estafar otra vez. Me devolvieron los $1,100, pero ya no confiaba en ellos. Decidí devolver ese auto y cambiarlo por el que originalmente quería. Como sabían lo que habían hecho, me dieron un buen precio. Pero eso no es todo. Cuando llegó el segundo auto, se dañó durante la descarga. Me dieron dos opciones: devolverlo y esperar más de 3 meses por otro, o aceptar el auto nuevo reparado. No podía esperar tanto, así que no tuve otra opción que aceptarlo. Pedí un descuento, pero el gerente se negó y me fue grosero. Pasan 6 meses y la grúa se llevó mi auto porque la registración estaba suspendida, ahí descubrí que había estado manejando sin seguro todo ese tiempo. Porque Hoffman Toyota me dio un número de VIN equivocado, estuve pagando seguro por otro carro. Si hubiera tenido un accidente, las consecuencias habrían sido gravísimas. Ademá, el banco que financió el segundo préstamo no recibió el título del auto, por el error en la documentación entregada por Hoffman Toyota. Todo esto me costó más de $400 en multas del DMV y la grúa, más $1,000 del seguro que pagué por un auto que ni siquiera era el More
by Angie Cure
Employees Worked With
Jose Rivera, Luis Plaza
January 31, 2025
Extremely knowledgeable about the product Very friendly and helpful personnel Could not have had a better customer experience Will recommend to others and helpful personnel Could not have had a better customer experience Will recommend to others More
by sssue1
Employees Worked With
Cameron , Jamal Alkatib
December 30, 2024
I wish DealerRater let people give negative stars! I have in all my years of buying cars and being in the business saw anything like this place. I went there because they had a Jeep I really liked and I have in all my years of buying cars and being in the business saw anything like this place. I went there because they had a Jeep I really liked and a internet sales person who was fantastic. After I gave a deposit I could not get anyone to return a phone call, text, or email! I waited almost a month and then I went in there planning to leave with the jeep but they again left me standing there over a hour and then when I got mad I said just give me the deposit back... now that was on 12/30/2024 anyone would have thought end of the month, end of the year let's try to save the deal... right? Not Hoffman Toyota they handed me back my deposit and left me again!!! I would have still bought it because I liked it. The only thing they had to do was let me talk to the Sales Manager and vent a little. If this is how they treat people who haven't even picked up the vehicle yet, just imagine how they treat you down the road when you have a problem. No absolutely not would I recommend anyone to them! It was Hoffman Nissans Jeep so I might try them because I still want it. More
by mhoxie1
September 14, 2024
Amazing! Jeff and Julie were fantastic to work with. They got me in a safe and reliable vehicle for my family that I love Jeff and Julie were fantastic to work with. They got me in a safe and reliable vehicle for my family that I love More
by Emmey56
Employees Worked With
Jamal Alkatib
