Hoffman Nissan

Excellent customer service! Very professional! I was able to get my car in for service right away. From the moment I hit the service department at Hoffman everyone was very kind and helpful. The se I was able to get my car in for service right away. From the moment I hit the service department at Hoffman everyone was very kind and helpful. The service team did a great job with my car. David kept me posted as my car was being worked on and answered all my questions. More

"Excellent experience for the car service!!!" "Well four months ago I took my car for the regular car service and let me tell you that I had the best experience at the 'Nissan Auto body center' be "Well four months ago I took my car for the regular car service and let me tell you that I had the best experience at the 'Nissan Auto body center' because beside the excellent servicing of my car, the staff member Mr. David Cyr treat me respectfully and in a gentlemanly fashion. My car Nissan Rogue 2016 was served within the time range I didn't had to wait extra hours. Most of all after my when my car was serviced the associate explained me in details about what was serviced. In general, I had the best experience so I will highly recommend others to particularly go for their car service." I will definitely give Nissan Auto Body a 5 STARS for their excellent customer service.👍🏻👍🏻👍🏻👍🏻👍🏻 More

Worst Customer Service I have EVER experienced! They did not care about me, it took 5 hours to trade in a lease and three hours were spent waiting on their couch for the Finance Guy and no one came They did not care about me, it took 5 hours to trade in a lease and three hours were spent waiting on their couch for the Finance Guy and no one came and checked on me or asked me if I needed anything. When I finally went and complained about the wait time to the manager, told me he would give me some of the pizza that they just ordered and asked me to give him a fist bump!! Really?? Do I look like I am in Junior High School! How inappropriate! The finance guy made me feel like I was wasting his time and after I finished with him, no Manager or GM came and thanked me for my purchase. I just got the keys from the Sales Guy and drove away. No one offered or bothered to show me the features of car, which I am still trying to figure out. It has been two weeks since I bought my new car and no one from the dealership has called to thank me or see if I have any questions or even if I like the car. Will NOT be back, not even for service. I went there because it was close to my house. Next time, it will be worth the drive to a Hartford or Middletown Nissan dealership where at least someone will pretend to appreciate my business. Don't waste your time, go somewhere else! A little bit of customer service, goes a long long way. More

Service Excellence! From the moment I arrived, to the moment I sat in my vehicle to leave, I felt I was treated as a Valued Customer. The Service Department at Hoffman Ni From the moment I arrived, to the moment I sat in my vehicle to leave, I felt I was treated as a Valued Customer. The Service Department at Hoffman Nissan sets the bar as far as I'm concerned. Never a surprise, always delivering the serviced vehicle within the promised time frame. Quality mechanics and a great Customer Service group. Along with very fair prices, who could ask for more? More

Thorough, courteous and conscientious. Bought a 2016 Platinum Murano. Love it! The service all around was quick, pleasant and on target. I would recommend them to a friend. Thank you Bought a 2016 Platinum Murano. Love it! The service all around was quick, pleasant and on target. I would recommend them to a friend. Thank you. More

Paul Moxam of Hoffman Nissan is wonderful!! Paul is a professional, conscientious, thorough sales representative from Hoffman Nissan in Simsbury, CT. He listened to all my concerns and found th Paul is a professional, conscientious, thorough sales representative from Hoffman Nissan in Simsbury, CT. He listened to all my concerns and found the perfect car for me. More

Great service I dropped my car off yesterday morning for a recall, and had them change my oil, I had a free oil change that was given to me when I bought the car. I dropped my car off yesterday morning for a recall, and had them change my oil, I had a free oil change that was given to me when I bought the car. I never used tt and they gave it to me yesterday. That was a nice surprise More

Hoffman Group Cares Last week I decided I wanted to lease a new Nissan Leaf (my second) and within 3 days I was driving the vehicle of my choice off the lot with a better Last week I decided I wanted to lease a new Nissan Leaf (my second) and within 3 days I was driving the vehicle of my choice off the lot with a better deal than I imagined and with the support of everyone there. My husband and I have bought multiple vehicles from the Hoffman Group over the years, usually Toyotas and have all vehicles serviced there. All personnel is friendly, caring, and respectful. We will continue to trust them with our car-buying needs. More

Dead Mouse Words cannot express how I felt when I was told by a local service station that the HORRIFIC smell coming from my vehicle was that of a dead rodent!!! Words cannot express how I felt when I was told by a local service station that the HORRIFIC smell coming from my vehicle was that of a dead rodent!!! I was told to go straight to the dealership as they are the only ones who could properly take care of this mess as the entire dash would most probably have to be removed! Upon seeing my vehicle with most everything (including all seats) removed to search for the rodent, I was calmed by both the Service Mgr, Rocky and Asst Svc Mgr, Justin who assured me my veh would be completely returned to it's original state smelling sweet with all new upholstery and filtration system. 2 weeks, One Act Of God insurance claim, a rental vehicle, 2 business trips and and one minor surgery later, and my vehicle is back in my possession! All I can say is THANK YOU to everyone at Hoffman Nissan in Simsbury for making sure this job was done right, timely and according to my insurance company's standards! More