Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,640 Reviews of Hoffman Lexus
August 31, 2016
Overall Great Experience! My experience purchasing a certified used car was very good. Ethan, my sales person, was excellent and I would recommend others to call him when the My experience purchasing a certified used car was very good. Ethan, my sales person, was excellent and I would recommend others to call him when they are looking for a new car. I would recommend the Hoffman Lexus dealership to others and would return to purchase my next vehicle. More
by Satisfied customer.
Verified CustomerEmployees Worked With
Peter Quagliaroli, Ethan Williamson
August 31, 2016
Releasing another Lexus ES350 I started the day at 8:00a.m. for service on my ES350. That experience alone is so comfortable that I never ask for another Auto . I rather wait and r I started the day at 8:00a.m. for service on my ES350. That experience alone is so comfortable that I never ask for another Auto . I rather wait and relax. Well a asked to see Walter because I usually stop to say hello when I go for service. Well before I left that day, I had a new release on a new ES350. Walter and Karan were so helpful explaining the new 3 month forward offer. I actually left that day with a new LEXUS 2016 at $25 less per month. This is the 5th Lexus I obtained from Hoffman LEXUS. I can truly say that Walter, Karan and Ramos are very trustful people. I must put Walter at the top of my list at Hoffman. I left that day without even thinking about a release. I'm very happy and satisfied with your personnel. Sincerely, Dom Lombari. More
by DOMLOM
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
August 31, 2016
replace window actuator Very professional staff. Work was done while I waited. The waiting area was very clean and comfortable. Happy to continue to have my vechicle services Very professional staff. Work was done while I waited. The waiting area was very clean and comfortable. Happy to continue to have my vechicle services at Hoffman Lexus. More
by LYNNELATAILLE
Employees Worked With
Caitlin Lamphier
August 31, 2016
Karan was my sales person. He was personable, not pushy and very informative . He deserves an excellent rating. The manager was also friendly and worked wi was my sales person. He was personable, not pushy and very informative . He deserves an excellent rating. The manager was also friendly and worked with me with negotiations. More
by NAL99
Employees Worked With
Karan Singh, Walter Pethick, Al Ramos, Karan Singh
August 30, 2016
New Lease I did not find the color combination I wanted so Matt Louis said he would find one and he did. It was the exact car with all the whistles and bells. T I did not find the color combination I wanted so Matt Louis said he would find one and he did. It was the exact car with all the whistles and bells. The car is beautiful and drives like a dream. Mat kept me in the loop as to how long it was going to be before the car arrived and when to expect to come into the dealership to fill out the paperwork. He coordinated my phone and car start, my Bluetooth ect, and sign me up for the class for all the IT accessories in the car. This was all done in a very timely manner. I the met Al Ramos, who was so efficient and organized getting his paperwork completed. Also so very nice to talk to and no question was considered silly. I never felt pressured or uncomfortable about filling out financial papers, he made it all a great experience. I am extremely happy to have come back a second time for a lease at Hoffman Lexus, from Sebastian, Matt and Al they all made me feel like family and they remember who you are, and I was not there ,all that much in 2 years! When your looking to lease or buy a car you need to see Matt, he will get you what you want at a fair price and Sebastian and Al will make it happen More
by lintan
Employees Worked With
Sebastian Chodulski, Al Ramos, Matt Louis
August 29, 2016
Recent service Hoffman people are always excellent. Never a disappointment with service. In my many many years of vehicle ownership Bob DeNapoli stands out as the be Hoffman people are always excellent. Never a disappointment with service. In my many many years of vehicle ownership Bob DeNapoli stands out as the best service adviser I have ever dealt with. He is knowledgeable about every aspect of the car and always gets it right. What a pleasure to deal with. Thanks Hoffman for employing a person of his character and ability. More
by jbartolini
Employees Worked With
Bob DiNapoli
August 28, 2016
Unsure No so sure I had good results from my recent service visit. When I placed my call initially to make an appointment, I explained my GPS was going on/ No so sure I had good results from my recent service visit. When I placed my call initially to make an appointment, I explained my GPS was going on/off, it was not yet due for my next service but I need someone to look at this new problem that stared the day before, The representative said that there were many GPS systems that needed to be disconnected and reconnected to the battery to re-boot. Sounded like a easy fix. When I went to my appt, the service intake worker didn't know anything about this and looked up for a recall and said nothing showed up, that it doesn't sound familiar and my call goes thru Canada, Nothing against the service adviser who was very cordial, but really? The car was there over the weekend to be figured out. A new battery was installed which showed up as being needed and I was offered a new GPS for 7,000 or a refurbished for 2,100 neither of which I chose. I did receive a call from a service manager who explained that the system isn't working after their consult. I'm not convinced that I need a new system because it works, then stops and at the same time my radio and air conditioner goes down along with it. I will take it to another repair shop or dealer. So... I don't feel satisfied about my last visit completely More
by LINDALNORM
Employees Worked With
Bob DiNapoli
August 26, 2016
Checklist I didn't know what type of car I wanted to purchase, but I knew what the car must have in order for me to make those monthly payments with a smile. I didn't know what type of car I wanted to purchase, but I knew what the car must have in order for me to make those monthly payments with a smile. I had my checklist in my hand and all of my requirements were met with ease and a smile. My salesmen took me gently by the hand and led me to just what I was looking for. Financing was a breeze. Peter, the financial wizard, worked those numbers so smoothly, I drove away feeling like Christmas in August. More
by PattiCake
Employees Worked With
Peter Quagliaroli, Ethan Williamson
August 25, 2016
Very friendly and professional people to deal with. Excellent and thorough service every time I had to bring my car in for service. Anthony Francis was a pleasure to deal with before and after the sale, Excellent and thorough service every time I had to bring my car in for service. Anthony Francis was a pleasure to deal with before and after the sale, and very helpful with questions on the vehicles electronics and Navigation system. Would highly recommend him to anyone looking to purchase a Lexus. More
by rossigr
Employees Worked With
Walter Pethick, Anthony Francis
August 24, 2016
relaxing and efficient I scheduled this to wait and not borrow a car. I was able to relax in the waiting area, have coffee, catch up on news on the television and then do so I scheduled this to wait and not borrow a car. I was able to relax in the waiting area, have coffee, catch up on news on the television and then do some paper work. They sent me a text in case I had any questions while waiting for the maintenance to be done. The time that that my service representative thought would be the wait was a little less. It was nice to know I could make it in a timely manner to my next meeting. More
by JAS2225
Employees Worked With
Bob DiNapoli
