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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

December 19, 2016

Outstanding service provided ay Hoffman Lexus! Outstanding service provided by Monica Pelletier and the maintenance team at Hoffman Lexus. I not only had an excellent experience in buying my car a More

by ANIME2186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Foy Woody Hammonds, Monica Pelletier
Dec 19, 2016 -

Hoffman Lexus responded

Hello ANIME2186, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Monica and the team provided you with an excellent experience, from sales to service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 17, 2016

Positive experience As retirees, we don't want a lot of hassle when buying a car. The salesman, Ethan Williamson , was polite, low key, knew his product, and above all, l More

by Betsy H
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Ethan Williamson
Dec 19, 2016 -

Hoffman Lexus responded

Hi Betsy, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new 300h! We are happy to read that Ethan was polite, low key, and listened to your concerns. We are also pleased to hear that Al was thorough, knew his business and was a great communicator. We trust you are loving your new Lexus! Happy Holidays! See you again when it comes time to service your vehicle. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 13, 2016

Professional, Knowledgable and Friendly Just purchased a 2017 ES350 and the buying experience was absolutely the most easy and hassle free I've ever had. It's my first Lexus so I did not kn More

by MAT1402
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Tom Ryan
Dec 13, 2016 -

Hoffman Lexus responded

Hi MAT1402, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new ES350! We are pleased to read that Tom was extremely knowledgeable and matched you with the vehicle to suit all your needs and within your price range. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it comes time to service our vehicle! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 12, 2016

Excellent Service and Facility. Matt was great to work with. Got me to the price I wanted on the car I liked. It was done in under 3 days. More

by CHRISDEPAOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Matt Louis
Dec 12, 2016 -

Hoffman Lexus responded

Hello CHRISDEPAOLO, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that Matt was great to work with and that he was able to find you the vehicle you were interested in within your price range, and you took delivery of your new vehicle in 3 days. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it is time to service your vehicle. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 11, 2016

Amazing Service Great experience buying my new Lexus! Tom Ryan was a pleasure to work with. Gave honest answers to all my questions and was never too pushy. More

by BRYANSARNOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Dec 12, 2016 -

Hoffman Lexus responded

Hi BRYANSARNOWSKI, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new Lexus! We are happy to read that Tom was a pleasure to work with and gave honest answers to all of your questions. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it comes time to service your vehicle! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

Disappointed Overpriced service and couldn't even put air in the tires after spending $1,200.00, and following "free check-up, tire pressure light still on! More

by DBLMKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Gagnon
Dec 27, 2016 -

Hoffman Lexus responded

Hello DBMKL, We sincerely apologize for your recent frustrating experience at our service department. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships. It is important that our customers feel valued and respected and we sincerely appreciate that you chose Hoffman Lexus for your service needs. When trying to locate your information we couldn’t find it under your username as listed on DealerRater. Our service manager, Craig Tracey, would love the opportunity to talk with you when you have a few moments so he can fully understand what has occurred when you visited and ensure we assist you properly. When it’s convenient would you please call (860) 290- 6119? You may also send me an e-mail at: alison.gilbert@hoffmanauto.com Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

Purchase of RX-350 We received excellent service for our recent purchase of our 2017 Lexus RX-350. Mark Pfahler was very helpful when describing the features of the car, More

by RLINDLAUF
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Rebecca Halprin, Mark Pfahler
Dec 09, 2016 -

Hoffman Lexus responded

Hi RLINDLAUF, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new RX 350! We are happy to read that Mark was very helpful and answered all your questions and explaining all the features, and that Peter handled all the financial aspects with expertise. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it is time to schedule your routine maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

Great dealing with Micki, oil change took too long.. Micki was very professional and knowledgeable. Car took too long for an oil change. I needed 4 new tires for my car and had to go elsewhere because More

by Joe-Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Dec 09, 2016 -

Hoffman Lexus responded

Hello Joe-Joe, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize for the extended wait time you experienced during your routine maintenance; however we are pleased to read that Micki was very professional and knowledgeable. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

Excellent Service! I brought my car in for brakes and tires last week. Micki was friendly and professional. Overall, service went very well. I would recommend anyone More

by DAVIDVQHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Dec 09, 2016 -

Hoffman Lexus responded

Hi DAVIDVQHO, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Micki was friendly, professional and that our team repaired your brakes and tires on your vehicle. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 08, 2016

Purchasing New Vehicle . We had an excellent experience with Hoffman Lexus while looking to purchase a new vehicle-RX350. We started with an email inquiry. They were very prom More

by SUDHIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Rebecca Halprin, Ethan Williamson
Dec 09, 2016 -

Hoffman Lexus responded

Hello Sudhir, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new RX350! We are pleased to read that Ethan and the team were courteous, professional, and fully explained all of the new features of your vehicle. We vale you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it is time to service your Lexus! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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