Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
1,640 Reviews of Hoffman Lexus
New car purchase I purchased my 2nd vehicle from Kevin Schoffield. This is now my 4th Lexus. I could not have been happier with the customer service throughout the exp I purchased my 2nd vehicle from Kevin Schoffield. This is now my 4th Lexus. I could not have been happier with the customer service throughout the experience. More
Obtain 2nd key Great assistance with obtaining second key for my new car. Some how the back up key was not obtained during final pick up with my new car. Ryan was Great assistance with obtaining second key for my new car. Some how the back up key was not obtained during final pick up with my new car. Ryan was helpful to resolve the situation. More
Recent Service Jocelyn was my service advisor, and she was excellent! She was very personable and professional. I had a very comfortable wait in the lobby. With my f Jocelyn was my service advisor, and she was excellent! She was very personable and professional. I had a very comfortable wait in the lobby. With my feet up on the recliner, I was able to get a lot of work done, as if it was in the comfort of my own living room. When my car was ready, I had another pleasant exchange with Jocelyn. I would highly recommend her! More
First Lexus Purchase I have been a very happy driver of Volvos for the last 25 years and decided to look at the Lexus RX350. The overall experience was very positive. Th I have been a very happy driver of Volvos for the last 25 years and decided to look at the Lexus RX350. The overall experience was very positive. The first day I entered the dealership it was very busy, so it took some time for someone to get to me, but it was all good. Very professional attitudes all around. It all felt familiar even though I had not been there previously. The emphasis was not only on the current transaction but on how the dealership would make it easy to get the car serviced. A+ More
Excellent service The service provided by Hoffman Lexus was truly excellent. The appointment process was seamless and my vehicle repairs were undertaken immediately up The service provided by Hoffman Lexus was truly excellent. The appointment process was seamless and my vehicle repairs were undertaken immediately upon arrival. The staff was very friendly and helpful.. More
Pleasant Experience Had to wait a bit, but all in all, service experience was good. Gave me an estimate of cost of each item they recommended needed to be performed on my Had to wait a bit, but all in all, service experience was good. Gave me an estimate of cost of each item they recommended needed to be performed on my vehicle. I picked what items were a priority & everything was done to my satisfaction. More
Great job , done timely and efficiently. Micki Freeman was friendly and efficient and helped me get in and out quickly. Loaner car made it very easy for me to s , done timely and efficiently. Micki Freeman was friendly and efficient and helped me get in and out quickly. Loaner car made it very easy for me to stay on schedule for the day. Thank you More
Lexus 2017 NX200t Smooth as silk, experience and vehicle! First Lexus (or any Toyota brand), first Hoffman purchase and it was flawless from the start to driving off the lot. Dealt with Tom Ryan who was both First Lexus (or any Toyota brand), first Hoffman purchase and it was flawless from the start to driving off the lot. Dealt with Tom Ryan who was both responsive to all pre-purchase inquiries and tailored the transaction to my needs.....now, whether I actually "needed" a 2017 Lexus is an entirely different story :-) Looking forward to driving it!! More
Charge fairly, dealer workmanship as expected They charge a little over $100 for an oil change and full inspection. Meanwhile new country Mercedes charged $500 for the same exact service! Frien They charge a little over $100 for an oil change and full inspection. Meanwhile new country Mercedes charged $500 for the same exact service! Friendly and good all around service. More
Friendly Long time family customers returned for another purchase. Pleasure working with Bob, Tom, and Sebastian. Love the car so far and would definitely reco Long time family customers returned for another purchase. Pleasure working with Bob, Tom, and Sebastian. Love the car so far and would definitely recommend Lexus to friends if they are looking. More








