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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

January 14, 2017

New car purchase I purchased my 2nd vehicle from Kevin Schoffield. This is now my 4th Lexus. I could not have been happier with the customer service throughout the exp More

by YVETTE.MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Walter Pethick
Jan 16, 2017 -

Hoffman Lexus responded

Hello YVETTE.MELENDEZ, Thank you for choosing Hoffman Lexus again and providing us with your feedback about your most recent purchase. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

January 14, 2017

Obtain 2nd key Great assistance with obtaining second key for my new car. Some how the back up key was not obtained during final pick up with my new car. Ryan was More

by FMORAN1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Ryan Mendez
Jan 16, 2017 -

Hoffman Lexus responded

Hello FMORAN1234, Thank you so much for choosing Hoffman Lexus. We apologize that a second key for your vehicle was not obtained during delivery of your vehicle; however we are pleased to read that Ryan and the service team were able to resolve the situation and provide you with a replacement key. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit so please let us know anytime you have any further questions or vehicle service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2017

Recent Service Jocelyn was my service advisor, and she was excellent! She was very personable and professional. I had a very comfortable wait in the lobby. With my f More

by DIANEQMCHUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Jan 16, 2017 -

Hoffman Lexus responded

Hi DIANEQMCHUGH, Thank you for trusting Hoffman Lexus to get you back on the road quickly and safely. We are glad to hear Jocelyn was professional and personable and that you enjoyed our waiting area amenities. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2017

First Lexus Purchase I have been a very happy driver of Volvos for the last 25 years and decided to look at the Lexus RX350. The overall experience was very positive. Th More

by billsilvanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Ethan Williamson
Jan 16, 2017 -

Hoffman Lexus responded

Hello billsilvanic, Thank you for choosing Hoffman Lexus for your purchase of the beautiful RX350! We appreciate your feedback about working with our team. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2017

Excellent service The service provided by Hoffman Lexus was truly excellent. The appointment process was seamless and my vehicle repairs were undertaken immediately up More

by Farmington Attorney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tracey, Monica Pelletier
Jan 12, 2017 -

Hoffman Lexus responded

Hello Farmington Attorney, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was friendly, helpful, and ensured that your appointment process was seamless. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2017

Pleasant Experience Had to wait a bit, but all in all, service experience was good. Gave me an estimate of cost of each item they recommended needed to be performed on my More

by SSDELLAFERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
Jan 12, 2017 -

Hoffman Lexus responded

Hello SSDELLAFERA, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize for the extended wait time; however we are happy to hear that overall you had a good experience and that our team gave suggestions on present and future service needs. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing Hoffman Audi! We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 11, 2017

Great job , done timely and efficiently. Micki Freeman was friendly and efficient and helped me get in and out quickly. Loaner car made it very easy for me to s More

by MWOLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Jan 11, 2017 -

Hoffman Lexus responded

Hi MWOLMAN, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that you enjoyed our loaner vehicle service and that Micki was friendly, efficient, and provided you with prompt service. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 11, 2017

Lexus 2017 NX200t Smooth as silk, experience and vehicle! First Lexus (or any Toyota brand), first Hoffman purchase and it was flawless from the start to driving off the lot. Dealt with Tom Ryan who was both More

by ritz1217
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Tom Ryan
Jan 11, 2017 -

Hoffman Lexus responded

Hi ritz1217, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new Lexus! We are pleased to hear that Tom was responsive to all your pre and post purchase inquiries and tailored the transaction to your needs. We trust you are loving your new vehicle! See you again when it comes time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 10, 2017

Charge fairly, dealer workmanship as expected They charge a little over $100 for an oil change and full inspection. Meanwhile new country Mercedes charged $500 for the same exact service! Frien More

by COLINBEDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jan 11, 2017 -

Hoffman Lexus responded

Hello COLINBEDR, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was friendly and provided you with all around good service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 10, 2017

Friendly Long time family customers returned for another purchase. Pleasure working with Bob, Tom, and Sebastian. Love the car so far and would definitely reco More

by bobby32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Bob DiNapoli, Tom Ryan
Jan 10, 2017 -

Hoffman Lexus responded

Hi bobby32, Thank you for continuing to choose Hoffman Lexus and congratulations on your most recent purchase! We are happy to read that Bob, Tom, and Sebastian were a pleasure to work with and that you love your new car! Thank you for your recommendation, we look forward to seeing you again at your next appointment. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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