Hoffman Lexus

First visit for new car, 5000 mile check Very efficient service center. I was out in less than an hour. No charge for the first service is a great idea. I will be back.. Very efficient service center. I was out in less than an hour. No charge for the first service is a great idea. I will be back.. More

Service with a smile From the moment you drive your car into the service center you are greeted with a friendly greeting and a smile. Monica is always friendly and efficie From the moment you drive your car into the service center you are greeted with a friendly greeting and a smile. Monica is always friendly and efficient. She also asked questions that will ensure that your vehicle will be completely serviced. I had a question regarding my radio system, she took the information and had the service expert call me, he was off the day of the service appointment. He phoned the next morning and completely answered my question and encouraged me to phone if there were other concerns. Also Monica explains in detail what type of service is going to be performed and what will be informed on your next service visit. Overall experience was excellent. More

IEXCELLENT SERVICE VERY FRIENDLY AND HELPFUL I ATE BREAFFAST JUST AWESOME FELT LIKE HOME EVERONE SPEAKS AND SMILES THE FURNITURE IS VERY COMFORTABLE AND WIFI PASSWORD I VERY FRIENDLY AND HELPFUL I ATE BREAFFAST JUST AWESOME FELT LIKE HOME EVERONE SPEAKS AND SMILES THE FURNITURE IS VERY COMFORTABLE AND WIFI PASSWORD IS DISPLAYED RIGHT IN FRONT THANKS WOODY AND SERVICE DEPT More

Great people at Lexus Just want to shout out to Bob Dinapoli for trying to work yesterday while not feeling well. His dedication to his job, is reflected in his knowledge a Just want to shout out to Bob Dinapoli for trying to work yesterday while not feeling well. His dedication to his job, is reflected in his knowledge and ability shown in his thoroughness and caring attitude. He is a definite asset to Lexus. More

2017 lexus gx 460 tom ryan was very helpful when picking up vehicle and explained everything in detail . he assured me any questions on technical questions he or rebecc tom ryan was very helpful when picking up vehicle and explained everything in detail . he assured me any questions on technical questions he or rebecca halprin would be at my service. rebecca did come to my home and went thru all the systems and was very patient. my husband did all the negotiating with tom directly , but he was helpful going over all the specifics to make sure i was happy with colors, equipment for this vehicle. great guy to deal with, very patient give him a 10 More

Excellent Customer Service .. delivering excellence The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive to The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive took the time to understand what we were looking for in a new vehicle. More

Great customer Service I am a 13 year customer of Hoffman Lexus and of the service department. I always get great service and attention! Just recently had a major service I am a 13 year customer of Hoffman Lexus and of the service department. I always get great service and attention! Just recently had a major service completed and my representative (Monica) was outstanding! She was super thorough, very friendly and attentive. She immediately sent me a text with her number in case I had questions and, called to let me know when my car would be ready. Overall, the service is always outstanding and I always get a clean car back! More

Great Experience My 5 star rating is based on the exemplatory job my salesperson, Peregrin Philipp did in executing the sale of my new car from start to finish. He ke My 5 star rating is based on the exemplatory job my salesperson, Peregrin Philipp did in executing the sale of my new car from start to finish. He kept in contact with me on a regular basis either by text or email, was polite and courteous, knowledgeable, and very patient. I'm very happy with my new Lexus and plan on using your service department for my future maintenance needs. More

A culture of customer focus I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with an extended warranty. After a long search of top branded SUVs and regional dealers we've never looked back on our decision to choose Hoffman. From infomative product overview during the test drive to respectful pricing discussions, it was great. Follow-up with an 'on-boarding' process for the new technology and it turned into an awesome experience. It just kept going - the service department looked after us and facilitated the inconvenience of routine maintenance... we were spoiled! So....why am I writing this if I was so happy with my car - well, we got a note in the mail for present owners and something great happened. THEY DID IT ALL AGAIN! This team is superb - we're giving the 2017 RX450h a go! Looking forward to continued good times. Thanks Hoffman team!!! More