Hoffman Lexus

Found the sales people knowledgable,friendly and honest. Tom and Kevin a pleasure to work with. I knew I was being dealt with in a respectful manner. This was my 3rd Lexus and would not have wanted any ot Tom and Kevin a pleasure to work with. I knew I was being dealt with in a respectful manner. This was my 3rd Lexus and would not have wanted any other type of car. Thanks for making a bad situation into something good. More

After receiving sub standard service from New Country Lexus of Westport. My boyfriend who resides in Wolcott suggested I try Hoffman Lexus. He said he's heard great things. He's right all the way. From t Lexus of Westport. My boyfriend who resides in Wolcott suggested I try Hoffman Lexus. He said he's heard great things. He's right all the way. From the first day I spoke with Chaz I received exemplary white glove service. Please note, Chaz has been there for 17 years!!!!Honestly, the closest Lexus dealer is five minutes away. Hoffman is about 70 miles away. Trust me, it's worth every mile of the drive. Lexus of Westport is where I bought my first two cars. So it would have been a reasonable progression to go the New Country Lexus (Big Mistake). No tenured staff. All the great people left like Charlie who I believe is in New Haven and Neal who is in White Plains (found that out after my deal). Not only is the staff mediocre they still have not continued to stay in contact with me. Jay who is with New Country said he's been there for 14 months and it's a temp job, ughh really!!! After speaking with the charismatic GM Mike, the service level didn't improve. In fact, he who had me work with the same awful sales rep!! Enough about them, after investing in Lexus for almost ten years. Like me, I'm sure you demand exceptional service. Trust me,Hoffman Lexus of Hartford serves no less. Alejjandro has a phenomenal business relationship with the banks. He's been there foe 10 years. Diamond service all the way, tell them, MarLinda sent you!! More

Chas Miller was informative, helpful, supportive, and friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example o friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example of this was when we brought in our trade-in vehicle, he removed all personal information as to not compromise our privacy. He patiently trained us in all our car's capabilities. We would highly recommend Chas to our friends. More

Great experience. Great people. Always looking out for customer first. Dealing with Jim Berube, Derek Sulliman and the whole team is like nothing experienced before... outstanding!. It starts with a super customer first. Dealing with Jim Berube, Derek Sulliman and the whole team is like nothing experienced before... outstanding!. It starts with a superior product, and continues with people that are the difference. I like going to this place, I have 3 cars from them now. Will be hard to do anything else in future. Go see these guys, you won't sorry. More

Chas Miller took care of me for the last several days as I was looking for a new car, but one which I had researched and knew exactly which model and options I wanted. He was completely available for sever I was looking for a new car, but one which I had researched and knew exactly which model and options I wanted. He was completely available for several days in a row (even on his day off), and somehow anticipated and answered what I thought were fairly specific and unusual questions relating to a new model Lexus (CT 200h) that the dealership has had for only about three weeks. He was smart, honest almost to his detriment, knowledgeable and a very courteous but straight shooter. In short, a real pro. His interactions convinced me of what others have said about Lexus: the experience was a model of customer service. I certainly will recommend Chas, and Hoffman Lexus by extension. More

I visited Hoffman Lexus in search of a used Lexus vehicle. Our salesman was Tommy Ryan, who was extremely knowledgeable in regards to Lexus vehicles. Tommy has years of experience with Lexus, and i vehicle. Our salesman was Tommy Ryan, who was extremely knowledgeable in regards to Lexus vehicles. Tommy has years of experience with Lexus, and it shows. Tommy was friendly informative, but most of all, he did not apply any pressure for the sale. Tommy was extremely genuine in his interest of our happiness and satisfaction with our car choice. I would absolutely any of my friends to visit Hoffman Lexus and to speak with Tommy. More

Tom Ryan was a very informative salesman and knows his Lexus product very well.He was not just trying to sell you a car.He took his time explaining all of the features on a new RX 350.Tom was patient and Lexus product very well.He was not just trying to sell you a car.He took his time explaining all of the features on a new RX 350.Tom was patient and accommodating and we would recommend Tom as the salesman and Hoffman Lexus as the dealership to anyone who is in the market to purchase a new or used automobile.This was our third Lexus from them. More

I have given the rating that i have given because Tom was great to work with and met all of our needs. He was very informative, quick, and very personable. the financing department also didnt beat around th great to work with and met all of our needs. He was very informative, quick, and very personable. the financing department also didnt beat around the bush. They didnt try to make us buy anything we didnt want to..A+++ More

Ryan was great and went above and beyond what I expected. I'll never waste my time anywhere else again. Buying from Mr. Mended was like buying from family. If you are going to buy a car defiantly see this gu I'll never waste my time anywhere else again. Buying from Mr. Mended was like buying from family. If you are going to buy a car defiantly see this guy and you won't be dissatisfied. From start to finish you will feel appreciated and just like a potential sale!!! More

After researching many cars and multiple visits to Tom Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two dif Ryan at Hoffman Lexus, I decided on an ES350. I’ve purchased many new vehicles in the past but, this is my first Lexus. I was interested in two different models and Tom explained the major differences between them and answered all of my questions. He was low key and didn’t pressure me at all. Today I stopped by the service department for a quick customization setting and was greeted by Mickey and Jim. They were very customer driven and made you feel like they were there to help. Even though I’ve only had the car for a short time the Hoffman experience has been positive. More