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Hoffman Honda

Canton, CT

Overview
Reviews
Vehicles
4.8
1,777 Reviews
Call Dealership (860) 651-3501
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40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

March 10, 2023

I have worked with Honda for many years. I have never been disappointed with the people or the service, each time reallypositve. More

by jjbbel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ, he was personal and professional
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Mar 10, 2023 -

Hoffman Honda responded

Thank you for the review! We appreciate your business and hope to see you again at Hoffman Honda. Safe travels!

March 08, 2023

Available, friendly, helpful, flexible, professional, excellent service. We dropped the car off the night before the scheduled service and the inspection was done pretty quickly by 8:30 the next morning. More

by ivrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
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Mar 09, 2023 -

Hoffman Honda responded

Timely and professional service is the name of the game here! Thank you for choosing Hoffman Honda and we hope to see you next time!

March 02, 2023

Kristina in service listens to my concerns and then works with service techs to take care of my CRV. Kristina calls and texts me to apprise me of how the work is going. Hoffman Honda has earned my trust. I a More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Cortigiano, Tyler May, Anthony Audia, Marc Hollis
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Mar 02, 2023 -

Hoffman Honda responded

Thank you for the review! We are thrilled to hear that Kristina delivered such a successful service experience. Drive safely in your Honda CR-V, and we hope to see you back again at Hoffman Honda!

February 27, 2023

Hoffman takes good care of my car. Jennifer is always thorough and has my best interests in mind. At least she makes me think so. I’m pleased with her service. More

by gary.pandolfi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Beauchemin
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Feb 27, 2023 -

Hoffman Honda responded

Gary, thank you for the review! We are so glad to hear that you had a successful experience working with Jennifer and the Hoffman Honda team. Drive safely, and we hope to see you back again down the road!

February 21, 2023

Efficient and excellent service. Friendly customer advisors and parts department too. Would recommend to a friend! More

by Odonovan04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Beauchemin
Report | Print
Feb 22, 2023 -

Hoffman Honda responded

Thanks for taking a moment to recommend the Hoffman Honda team. We're grateful that our commitment to great care stood out to you!

February 13, 2023

I've never had a less than stellar experience at the Hoffman Honda service department. Kristina is the absolute greatest and always takes care of me and my vehicle when I'm there! More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Cortigiano
Report | Print
Feb 13, 2023 -

Hoffman Honda responded

Aaron, thank you for the review! We appreciate the kind feedback about Kristina and hope to see you back again at Hoffman Honda. Safe travels!

January 26, 2023

Great sales person, average dealership, but not unhappy with transaction. Can’t think of more v More

by Kathypapathanasis
Recommend Dealer
No
Employees Worked With
Simon Karikari
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Jan 27, 2023 -

Hoffman Honda responded

This feedback is concerning to read. We strive to provide top-notch service, and I'm disappointed that your experience fell short of our high expectations. If you would be willing to share the details of your visit, I'd like to see if there is anything I can do to help and learn how we can improve. Please consider giving me a call when you have a moment. Thank you, Michael LaPointe - General Sales Manager - 860-658-3539

January 24, 2023

Honda recommendations are exaggerated by Hoffman in order to overcharge consumers! Avoid price gouger Hoffman. More

by Guido
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
T J Graham
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Jan 26, 2023 -

Hoffman Honda responded

It's disappointing to see this feedback as we strive to offer competitive pricing in the current market. I assure you we want all of our customers to find something they feel confident in, and I apologize that this was not your experience. I would be happy to address your concerns further and see what I can do to help. Thank you, Michael LaPointe - General Sales Manager - 860-658-3539

Jan 28, 2023 -

Guido responded

Mr LaPointe, My concern is that as a customer, I was not treated fairly. Here is my argument. I scheduled our Honda Accord hybrid for service at 90,000 miles (odometer showed 92,528 miles). The dashboard indicator showed “Service A123”. According to our owner’s manual, A123 includes: Replace engine oil, Rotate tires, Replace air cleaner element, replace dust and pollen filter Replace transmission fluid. I read these to TJ Graham and he agreed that that was the service to be completed. There was a time when Hoffman’s representatives provided the customer with a list of the services to be done on a paper that the customer would sign BEFORE services were begun. I was not given nor asked to sign such a contract. The final service record includes a charge of $173 for brake fluid exchange and under #3 it is noted the “customer requests to rotate tires only”. Neither was included and explained on a contract BEFORE service commenced. I was given a summary bill with surprises and not given an opportunity to know in detail what was to be done. The customer has the right to accept or reject service recommendations. The service representative is obliged to explain yet the customer retains the right to reject what is offered. I would like to address this in person.

Jan 31, 2023 -

Hoffman Honda responded

We strive for customer satisfaction and transparency. Communication is very important to us. We are confident that our prices are within our market. We would like an opportunity to discuss this with you. Thank you, Paul Mandirola- Service Manager- 860-658-3579

January 20, 2023

Kristina at Hoffman Honda is truly a Gem. Not only is she kind, professional and knowledgeable.. she makes you feel right at home when bringing your car in for service at Hoffman Honda. Going More

by Cheric1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Cortigiano
Report | Print
Jan 23, 2023 -

Hoffman Honda responded

It is wonderful to see that Kristina and the team are going above and beyond to wow our valued guests like you! Thank you so much for your continued support of Hoffman Honda and please let us know if you need anything down the line!

August 17, 2022

I had the pleasure working with Joel Olko on a Corvette Z06 deal over the phone from Colorado. Joel made the deal so simple without any complications and got the deal done in a matter of hours. Would love More

by Camper719
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Olko
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