Hoffman Honda

Very Good Experience because of our salesman--Kevin Reyes Kevin Reyes was knowledgable about the car we were looking for. He was pleasant, customer focused and responsive. He made our experience in buying a Kevin Reyes was knowledgable about the car we were looking for. He was pleasant, customer focused and responsive. He made our experience in buying a new car very easy. I would highly recommend him as your salesman at Hoffman. More

No nonsense and got the deal done. I needed to lease a CRV and needed to do it relatively quickly. I had a particular number in mind for a monthly payment, mileage and term. I was abl I needed to lease a CRV and needed to do it relatively quickly. I had a particular number in mind for a monthly payment, mileage and term. I was able to do better than expected thanks to my salesman being swift with the numbers. This is not the first car I have bought from Hoffman and I am glad to report that this experience was equally satisfying to all the others. More

Oil change, inspection, and recall repair Everyone was really nice in the service dept. Dan was thorough and pleasant, the shuttle drivers were both so nice to talk to. The service was fast an Everyone was really nice in the service dept. Dan was thorough and pleasant, the shuttle drivers were both so nice to talk to. The service was fast and efficient. More

New rear brakes and two system flushes on my CR-V High quality experience facilitated by my service adviser on our 2012 CR-V. Efficient, courteous, friendly, and very knowledgeable. She also searched High quality experience facilitated by my service adviser on our 2012 CR-V. Efficient, courteous, friendly, and very knowledgeable. She also searched online for a brakes coupon and found one, saving me $50. Janetta is approachable and competent, a pleasure to deal with. Alan, our salesman for a new CR-V, was very thorough, thoughtful, and competent, with a dry wit that my husband and I appreciated very much. He was able to answer all of our questions, and his walk-through of the car's computer system was most helpful. More

Service at Hoffman honda Brought my car in for my first oil change it was fast and efficient. Janetta was great to work with and I will be working with her in the future on al Brought my car in for my first oil change it was fast and efficient. Janetta was great to work with and I will be working with her in the future on all of my service needs regarding my car. Honestly never had a problem from sales to service and that's why I always come back to Hoffman. More

Waiting for a scheduled oil change Too long of a wait for a scheduled oil change, almost 1 and a half hours. I don't have my car washed because it always comes out with water spots all Too long of a wait for a scheduled oil change, almost 1 and a half hours. I don't have my car washed because it always comes out with water spots all over it, and the chairs in the waiting room need to be cleaned. Sounds like I'm complaining but overall I do like the dealership. More

Express Service Very prompt and efficient service! The service advisor handled all my queries very well and got the car ready before promised time. The car was washe Very prompt and efficient service! The service advisor handled all my queries very well and got the car ready before promised time. The car was washed well. I would recommend that it is dried also as it leaves water spots. More

Not helpful Called in because my car was ready (oil change and new tires). Waited 15 minutes for someone to help me. (Anthony had to because the representative th Called in because my car was ready (oil change and new tires). Waited 15 minutes for someone to help me. (Anthony had to because the representative that processed us to begin with was out to lunch.) Tried to submit tire rebate online but my Invoice does not state "paid in full," as required by the tire company. (I asked for a zero-balance invoice when I left, but was told I would not need one.) Called two days later for a zero-balance invoice. Asked me to come in and get one hand-signed. They could not email me a copy. Hoffman does not print zero-balance invoices. Service rep claims there are no scanners anywhere at Hoffman, so he could not even sign or stamp "Paid" and scan it and email it to me. Sent me an email stating paid in full and for the tire company to call Hoffman with questions. Insisted the rebate would go through without submitting what the tire company requires (zero-balance invoice). Representative turned curt and told me to stop worrying, that he would credit my account the $70 rebate himself if the tire company did not approve it. When I dropped the car off he quoted me $120 per tire to begin with, then he looked the tires up on the Hoffman site to find out about any rebate offers and the tires were priced at $110.50. He quickly went away from the screen, but when I asked, "Were the tires cheaper there?" he said, "Yea, let me call about that." Called someone who was obviously unhappy that the representative had let me see the lower price. "I have no choice now." Clear to me that I was going to be charged the higher price had I not seen the lower price on his computer screen. Was not a pleasant experience. More

3 hours for an oil change! Waited forever for an oil change. Wasted 3 hours for a 30min service. Once the car was done, I continued to wait for another 20 mins and had to find s Waited forever for an oil change. Wasted 3 hours for a 30min service. Once the car was done, I continued to wait for another 20 mins and had to find someone else to let me pay and get out of there. Everyone was nice but way too long of a wait. More

Service Robert was extremely helpful in letting me know what work needed to be done for my car. He also got me the best price he could. Robert was extremely helpful in letting me know what work needed to be done for my car. He also got me the best price he could. More