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Hoffman Honda

Canton, CT

4.7
1,772 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,772 reviews

January 25, 2017

Excellent Service Everyone is helpful. Anthony listens & makes sure everything is taken care of. He explains things well. Location is convenient. Work done quickly & co More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jan 25, 2017 -

Hoffman Honda responded

Hello Carol, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that Anthony was kind, caring, and listened to your concerns so that our team could ensure that they were all addressed. Our team is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Good Deal and Good Experience at Hoffman Honda Before choosing a car to lease, I visited Hoffman Honda on three occasions. Each time test-driving and sitting down to talk about price and options un More

by JKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, Simon Karikari, Jeff Berselli
Jan 25, 2017 -

Hoffman Honda responded

Hi JKEMP, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Simon, Jeff, David and the team took the team to ensure that the vehicle you leased was exactly what you were looking for and met all your needs. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Excellent Service! Charles made an otherwise tedious job into a fun one. Not only did he cover everything but he took his time with us less-than-savvy tech customers. More

by sheilabutch
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Ijomah
Jan 25, 2017 -

Hoffman Honda responded

Hi sheilabutch, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Charles made the entire process fun, and fully explained all of the new features to you. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Confusing I don't I would trust any work that goes on there. They had me down as Dean. They didn't have rental car waiting. The rep seemed confused and frus More

by PORTER2442
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't want nobody in trouble
Feb 08, 2017 -

Hoffman Honda responded

Hello PORTER2442, Thank you for choosing Hoffman Honda for your vehicle service needs. We apologize for the frustration you experienced during your recent visit. I have reached out to our Service Manager, Jim Berube, and he informed me that the two of you spoke to clarify your concerns and you and Jim will work directly in the future. Because your experience is important to us, I wanted to check with you to see if you still feel the same as in your above review? Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

Far and beyond expectations...amazing customer service Jeff Berselli was so helpful with the purchase of our Ridgeline. His product knowledge as well as his compassionate nature made purchasing a vehicle More

by BandB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Berselli
Jan 24, 2017 -

Hoffman Honda responded

Hi BandB, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new Ridgeline! We are so pleased to read that Jeff was knowledgeable about the product and compassionate about the customer experience. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

Good service Easy reservation online, friendly reception, quick check in and check out, service rep kept me informed and helped me apply my service coupons. Only s More

by MDSMAILBOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Jan 25, 2017 -

Hoffman Honda responded

Hi MDSMAILBOX, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that our team ensured an easy check in and out and kept you up to date every step of the way. Any time you have maintenance needs or questions please feel free to give Robert or any of our service advisors a call. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

Service Robert was nice to work with. He was personable and friendly. We had to wait awhile to figure out what was wrong and he kept us apprised. More

by KSULTAIRE
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Jan 25, 2017 -

Hoffman Honda responded

Hello KSULTAIRE, Thank you for trusting Hoffman Honda for your vehicle service needs. We apologize for the wait while our team ran the diagnostics on your vehicle; however we are happy to read that Robert was personable, friendly, and kept you up to date on the status of your vehicle. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 23, 2017

Service scheduling I have been serviced by Hoffman for 25 years. I always felt that my scheduling was when I want ie. Soon. Now my understanding is that it is like a do More

by FANDML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Jan 23, 2017 -

Hoffman Honda responded

Hello FANDML, Thank you for trusting Hoffman Honda for your vehicle service needs for the past 25 years! We appreciate you providing us with your feedback as we are always working on improving our processes. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 23, 2017

Excellent personalized service. Hoffman provides excellent personalized service, and it's very helpful that they know what your vehicle needs every time you bring it in. Complimenta More

by SGERM16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Jan 23, 2017 -

Hoffman Honda responded

Hi SGERM16, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that our team provided you with personalized service. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 23, 2017

Great service and options Everyone was very good about giving us options for our purchase and did not mess around with pricing. They were straight forward and honest and we ap More

by JV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Ijomah, Matt West
Jan 23, 2017 -

Hoffman Honda responded

Hello JV, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are happy to read that our team were straight forward, honest, and provided you with all the options so that you could decide which vehicle was the best match for your needs. We are here for you anytime you need us and we are dedicated to providing an exceptional experience at every visit. See you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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