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Hoffman Honda

Canton, CT

4.7
1,772 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,772 reviews

March 13, 2017

Oil change Jeannette ...she was great so helpful to me and explained all to me. She was also very helpful to my husband at a previous meeting. More

by ALESYAZK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 15, 2017 -

Hoffman Honda responded

Hi ALESYAZK, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that Janetta was helpful and explained everything thoroughly to you. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 13, 2017

Hoffman Honda Does It Again!!! What a pleasure it was to work with Eric Diaz and Tom Suchojad at Hoffman Honda this week! Eric's can-do and positive attitude made every decision eas More

by ktrager007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diaz, Tom Suchujad
Mar 15, 2017 -

Hoffman Honda responded

Hi ktrager007, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new Accord! We are pleased to read that Eric and Tom ensured that the entire process was seamless and fun! We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 13, 2017

Quick service on recall repair. I needed to address a recall on my Civic and took it to Hoffman. They got me in quickly, knew exactly how long the repair should take, and gave the ca More

by hollygreenfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 15, 2017 -

Hoffman Honda responded

Hello hollygreenfield, Thank you for trusting Hoffman Honda to address the recall on your civic. We are happy to read that Janetta and the team address your recall promptly as well as make suggestions for future service needs that your vehicle may need. We appreciate you as our customer and are dedicated to ensuring that your Honda is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 11, 2017

Took way to long. Our sales person Dave was very good. He was helpful and we were happy with the deal he made. However, the entire transaction took far too long to. It More

by PS123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Biolo, Tom Suchujad
Mar 23, 2017 -

Hoffman Honda responded

Hello PS123, Thank you for choosing Hoffman Honda and for providing us with your feedback about your recent visit. We apologize for the frustration that you experienced during the financing process. I have shared your comments with our Business Manager, Tom Suchojad, and he informed me that he has reached out to you in order to better explain this process as well as the features of your new vehicle. When it is convenient for you would you please return his call at (860) 658-3503? He looks forward to speaking with you. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

super I gave the Hoffman Team the highest mark for helpful and efficient service and Dave Biolo was must helpful.....Thanks to all!!!!!.....Gene & Mary Bea More

by E_BEAUDOIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Biolo
Mar 13, 2017 -

Hoffman Honda responded

Hello Gene & Mary Beaudoin, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are happy to hear that Dave and the team were helpful and efficient. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Excellent service Janetta thank you so much for your excellent service. You are super friendly, professional and very competent. I've brought my truck in many times for More

by Vanyelis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 10, 2017 -

Hoffman Honda responded

Hello Vanyelis, Thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to hear that Janetta and the team were friendly and professional. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind Regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Simple service ends in nearly 2k$ quote Recommending service without checking my prior service logs is frustrating as a customer. Telling me after previously reporting brakes are great, that More

by ANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Covalli, Anthony Audia
Mar 27, 2017 -

Hoffman Honda responded

Hello Anne, Thank you for choosing Hoffman Honda for your vehicle service needs. We apologize for any frustration that you may have experienced during your recent visit. I have reached out to our Service Manager, Jim Berube, and he informed me that he has contacted you and that you will be coming back in so that our team can re-inspect your vehicle. We appreciate you as our customer so please let me know if there is anything further that we can do for you in the meantime, I can be reached via e-mail at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Professional Service The repairs were done in a timely manner with a full explanation of the work completed. First time I worked with Service Advisor, Janetta Marrero who More

by VICB341
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 10, 2017 -

Hoffman Honda responded

Hi VICB341, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that Janetta and the team provided you with a full explanation of the work completed and ensured that the repairs to your vehicle were completed in a prompt manner so that we could get you back out on the road again as soon as possible. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

brought car in for 100,000 mile tune up The entire process was easy and well-explained. The rep, Anthony Audia, and his team took very good care of us and even provided a loaner car. We have More

by AA.IMRAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Mar 10, 2017 -

Hoffman Honda responded

Hello AA.IMRAM, Thankyou for trusting Hoffman Honda for your vehicle service needs. We are happy to read that Anthony and the team provided you with a loaner while the work to your vehicle was completed and thoroughly explained the process. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

Great purchase experience at Hoffan Honda Salesman was very competent. He new the car I wanted to purchase, was not pushy. Was very courteous, friendly and helpful. He made the experience enjo More

by ismaelcarreras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Suchujad, Eric Diaz
Mar 10, 2017 -

Hoffman Honda responded

Hi ismaelcarreras, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Eric was courteous, friendly, helpful and found you the vehicle you wanted. We appreciate you as our customer and are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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