Hoffman Honda

Lack of communication and false promises. I ordered a car in late December and put down a deposit. I was promised by the sales manager that the car would be delivered by February 4th or that I ordered a car in late December and put down a deposit. I was promised by the sales manager that the car would be delivered by February 4th or that they would find one from another dealer. I ended up not needing the car for another 2 weeks, and again was promised it would arrive by mid-February. As we approached that date, I had to reach out to the dealer to ask if the car was still on schedule to arrive. During that time, a new sales manager replaced the one I had been working with. He told me that no, the vehicle would not be there in time and that he could not tell me when it would arrive. I told him I needed the car by the end of February. Again, as the date approached, I had to reach out. Again I was told that no, the vehicle would not be there on time and that they had no idea when the car would arrive. I was then told the vehicle would arrive between March 6-10. Low and behold, March 10th, no car. Hoffman finally provided a loaner after realizing how incredulous I was about the situation. The vehicle finally arrived. the following week, about 11 weeks after we put our initial deposit down. Overall, the lack of communication by the dealership, the absence of information, and the broken promises made this a horrible experience. How is it that I'm to know the exact date and time the socks I ordered will arrive, but they have no idea where a $30K vehicle is? More

good customer service Anthony called first thing in the morning to update me on what the service folks were going to do. Explained the issues to me and gave me different ch Anthony called first thing in the morning to update me on what the service folks were going to do. Explained the issues to me and gave me different choices. He's courteous and professional. Great service. More

Very Good Anthony was great- pleasure to work with and very customer friendly! Took care of a problem I had with credit card and flexible to take payment follo Anthony was great- pleasure to work with and very customer friendly! Took care of a problem I had with credit card and flexible to take payment following day. More

Great service I had a bitter experience in purchasing 2016 Pilot from Hoffman Honda. The dealer was rude and collapsed my happiness and my purchasing experience. He I had a bitter experience in purchasing 2016 Pilot from Hoffman Honda. The dealer was rude and collapsed my happiness and my purchasing experience. He didn't even say bye after purchasing a big SUV. He finalized the price for the vehicle as $39,167.00 and when I went there to pick up the vehicle with my wife and two kids on November 23 he added more than $1200.00. He also said if I refused to buy the car, he won't give back my advance payment $3,500.00 which I paid three weeks before 11/23/16. So, I was little hesitant to bring my car for first service, but the people from service department were courteous and treated a customer as it should be. Ms. Jenatta especially helped to fix the problem in my rear entertainment. I will bring my car again for my future service even though I live away from Simsbury. Thanks again for the service department people. More

Great service, would highly recommend! Overall we are very happy with our leasing experience at Hoffman Honda! It was our first time making a big decision like this, and Robert our Salesman Overall we are very happy with our leasing experience at Hoffman Honda! It was our first time making a big decision like this, and Robert our Salesman was truly exceptional! (He cared about our needs & helped us to get a great price for our brand new Honda Odyssey) Would Highly recommend! More

Excellent Service We purchased our vehicle from Hoffman almost 6 years ago and have had all of our service done there as well, and we have never been disappointed. Most We purchased our vehicle from Hoffman almost 6 years ago and have had all of our service done there as well, and we have never been disappointed. Most recently my car needed service, and some parts replaced. The Hoffman staff not only followed up, but provided me with a loaner vehicle while they diagnosed and fixed the problem. This was huge as I am a working mom with 3 small children. The Hoffman staff also facilitated everything with Honda, as far as having the work covered. More

Great salesman Mike is a great salesman he listened to what I wanted and went straight to my options he wasted no time no misdirection very professional and persona Mike is a great salesman he listened to what I wanted and went straight to my options he wasted no time no misdirection very professional and personable More

Excellent service. Jim and Anthony worked with me on a problem with my Honda Accord that was first identified by a different service center. They solved my problem at n Jim and Anthony worked with me on a problem with my Honda Accord that was first identified by a different service center. They solved my problem at no cost to me. More

No appointment necessary Love that I can come in without an appointment. Can have the oil changed and out of there within the hour. Dan is very polite and professional, an as Love that I can come in without an appointment. Can have the oil changed and out of there within the hour. Dan is very polite and professional, an asset to the service center. More

Qiuck in and out.. Serviceman is very knowledgeable, friendly, clean area, walked up to me in waiting room when car was about to get ready.. When ready went thru the car Serviceman is very knowledgeable, friendly, clean area, walked up to me in waiting room when car was about to get ready.. When ready went thru the car's future needs.. More