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Hoffman Honda

Canton, CT

Overview
Reviews
Vehicles
4.8
1,777 Reviews
Call Dealership (860) 651-3501
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40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

November 22, 2023

Service Department is professional and dedicated to servicing our Hondas properly without excessive cost. Christina provides top notch estimation, part-sourcing and follow-up. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Cortigiano
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Nov 23, 2023 -

Hoffman Honda responded

We're glad to know that you had a positive experience with our service team here at Hoffman Honda! We'll pass your compliments on to Christina and the team. Thanks for choosing us for your service and sales needs!

November 07, 2023

No pressure, super easy transaction. Highly recommend start to finish. It is possible to buy a car with zero stress. More

by johnsonjnh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Gary
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Nov 08, 2023 -

Hoffman Honda responded

Johnson, it's great to know that your car-buying experience at Hoffman Honda was stress-free and straightforward. We appreciate the recommendation!

October 30, 2023

Very pleasant and professional experience. Friendly and knowledgeable staff. Job completed on time and very reasonable. More

by don.drahos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Anthony Audia, Jim Berube, Edmanuel Agosto, Michael LaPointe, Joel Olko, Hannah Cormier, Marc Hollis, David Peltz, Jenny Beauchemin
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Oct 30, 2023 -

Hoffman Honda responded

We're glad to know you had a pleasant and professional experience at Hoffman Honda! It's great that our team could provide knowledgeable service in a timely manner. Thanks for the positive feedback!

October 29, 2023

Everyone is very friendly. .so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk doo More

by Izzy999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jenny Beauchemin
Report | Print
Oct 30, 2023 -

Hoffman Honda responded

I'm sorry to read about your experience with the vehicle you purchased from us. This does not reflect our usual high standards, and we sincerely apologize. We'd like to make things right for you and address any unresolved issues with your car. We would like to discuss this and make this right but we are unable to do so without your name. Would you please reach out as soon as possible so we can discuss how best to rectify this situation at your earliest convenience? Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - (860) 658-3570

Oct 30, 2023 -

Izzy999 responded

I just returned your call, and left all my contact info on your voice mail, after visiting the Hoffman dealership to make an appointment to drop off this car, once again. The " fixed trunk "door leaks, (just noticed that with the rain)as well as the none working taillight, and at this point, who knows what else. Please explain to me, Mr Mandirola, how exactly is this a certified used vehicle. 25k miles, 2022 crv. And already in the shop TWICE within a few weeks of owning it??? Things go wrong with cars-understandable, which is why I decided to trade in my old CRV and upgrade in the first place. My old crv had about 100k miles on it though, and was a 2015. This is certified fairly new used crv. Unacceptable. Original review: Everyone is very friendly. .so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk door was off kilter, I bring it back..the sales manager and sales person tried to excuse it as to "oh honda back doors are always a little off".This was clearly more than that! They finally agreed to fix it, gave me a loaner for a few days. I pick up the 2022 crv, and the inside of the back door is...damaged. Sales woman tells me to "not freak out" about it...At this point, I am just sick of them and say fine, leave it. Today it was pointed out that my taillights are out..I have had this car for a couple of weeks. Why am I running for a car that is fairly new?? Honda certified used??After this issue gets resolved, I will NEVER do business here again.

Nov 01, 2023 -

Hoffman Honda responded

Once again, we sincerely apologize for the frustrations you've experienced. It is our goal to ensure each customer feels confident in their purchase, and we intend to address all of your concerns. Please reach out to Michael LaPointe, our General Sales Manager, at 860-658-3539 so that you can discuss the next steps in this process. Thank you.

Nov 17, 2023 -

Izzy999 responded

Follow up to my original review. Jennifer Beauchemin Service Advisor-Outstanding service, and one of the reasons I decided to buy a car here in the first place. She goes above and beyond, ALWAYS fitting me into a busy service schedule. She is truly an asset to your company, as well as Tyler May, Service Manager, who promptly took care of the issues with this new vehicle, making sure everything was checked and double checked-all with a pleasant demeanor, while dealing with an irate customer. I thank them both.

Nov 29, 2023 -

Hoffman Honda responded

Izzy, we really appreciate your additional comment and kind words about Jennifer and Tyler. It is gratifying to hear that they have gone above and beyond for you, as this kind of top-notch care is exactly what we strive for. If there is anything else we can do for you, please don't hesitate to be in touch. Thank you.

October 23, 2023

As always, great service andvcustomer service. Jennifer is a pleasure to work with. Always accessible and responsive True professional More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Beauchemin
Report | Print
Oct 23, 2023 -

Hoffman Honda responded

Jim, we're glad to know you had a great experience with Jennifer at Hoffman Honda. We appreciate your kind words about our service and professionalism!

October 20, 2023

Hoffman's covers all bases of car maintenance in a timely manner and treats customers courteously. More

by NHOPES 8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Beauchemin
Report | Print
Oct 20, 2023 -

Hoffman Honda responded

Thank you for leaving Hoffman Honda a five-star review! We loved seeing this feedback.

October 08, 2023

Stephen was great to work with he was very helpful thanks car ran great thanks again More

by kobragallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen, Anthony Audia, Jim Berube, Marc Hollis, David Peltz, Jenny Beauchemin
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Oct 09, 2023 -

Hoffman Honda responded

Thank you for giving a shout-out to Stephen and leaving Hoffman Honda a five-star review! We are glad your vehicle is running smoothly.

September 20, 2023

Service Advisor Jennifer was amazing. Couldn’t have asked for someone better. very attentive and shows her gratitude to her customers More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Beauchemin
Report | Print
Sep 21, 2023 -

Hoffman Honda responded

David, we're delighted to know that Jennifer provided you with such excellent service at Hoffman Honda. We appreciate your kind words and look forward to serving you again in the future!

September 19, 2023

Dealer Hoffman Honda is the best dealer for me and I think it’s the best dealer in my area. More

by andrzejgozdziewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Audia, Jim Berube, Jenny Beauchemin
Report | Print
Sep 20, 2023 -

Hoffman Honda responded

Thank you for your high praise! We are thrilled to be your go-to dealership. See you next time here at Hoffman Honda!

September 19, 2023

Easy drop off after hours annd escorted to my car in the rain with an umbrella. More

by Bksmith5320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berube
Report | Print
Sep 20, 2023 -

Hoffman Honda responded

Thanks so much for taking the time to leave Hoffman Honda a five-star review! We are happy to hear our team was kind and helpful in the rain. Until next time!

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