Hoffman Honda
Canton, CT
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Honda Service I had an appointment at 10:15 a.m. I was a little early but the service advisor, Dave, processed my oil change. I spoke to Dave about a rattle I was I had an appointment at 10:15 a.m. I was a little early but the service advisor, Dave, processed my oil change. I spoke to Dave about a rattle I was hearing. When the car was up on the lift, they searched a found a twig, branch, or something like that. It was lodged up near the manifold but they removed it. Oil change was done in less than an hour. Good service. I spent my time waiting in the Child play area (the quietest place near the waiting area). It was a pleasant time and not very long. I would recommend Hoffman Honda Service. More
Great experience every time! I brought my leased CR-V in for routine service. The wait time has been consistently true and it was helpful to get updates as to when my car would b I brought my leased CR-V in for routine service. The wait time has been consistently true and it was helpful to get updates as to when my car would be ready. When my lease is up at the end of the year, I will most likely continue with Hoffman Honda because of these consistently good experiences. More
I enjoyed Alyssa friendliness. Alyssa is an excellent communicator and a pleasant person. It was a joy to have her as a service rep. Thank you Alyssa. It was a pleasure meeting y Alyssa is an excellent communicator and a pleasant person. It was a joy to have her as a service rep. Thank you Alyssa. It was a pleasure meeting you. More
Why am I here? Jeff, the sales agent was a pleasant man. Unfortunately, when I asked him to give me his best price on the car we selected, he gave me the list price. Jeff, the sales agent was a pleasant man. Unfortunately, when I asked him to give me his best price on the car we selected, he gave me the list price. He insisted I start the bidding. I told him I would internet research and come back the next day. The second day he started the same way and I said "Why am I here? I want you to give me the best price that will incent me to buy the car." He could see I was annoyed, and went to talk with a manager. Jeff came back with a price about $2,000 below list. I said we are not going to do business with him as he is still $2,000 - $3,000 above 3 prices I received online last night. One of the three was from the same dealership. I had the 3 quotes within 5 minutes of request last night. Jeff then said I didn't know you had this information and will now go back to the manager. We ended up using the middle quote I received the night before. We agreed to pick up the car the next day. Jeff was too busy for us the next day and we ended up having someone show us the car after the paperwork was completed. Jeff did suggest my wife to come back again on Monday when he should not be that busy. More
They kept their promises of delivery date! The sale consultant I worked with was Alan Katz. He helped me to place a special order for Honda Accord 2017 6peed MT because it wasn't available anyw The sale consultant I worked with was Alan Katz. He helped me to place a special order for Honda Accord 2017 6peed MT because it wasn't available anywhere int she US at the time. He told me that the car will be here three months from the time I place an order. The car was available for me to pick up before that promised date. I am very thank full for keeping me up today with the process and very thankful with the sale consultant that was there during delivery (Eric Diaz). Eric educated me about the car and was very informative. This is my second Honda to buy from Hoffman and I will kept coming back for my/my family future car need. BTW: I walked into the Hoffman Honda and spoke with Al and specify the car I need and the fair price I am willing to pay for the car. It took less than 5 min to reach to agreement and I was out the door within 15 min. Never had that type of smooth buying car experience in any dealership before. Thank you! More
Very pleasantly surprised! Jennifer Beauchemin was my first contact with your dealership. I called about a recall and she was cheerful, upbeat and very helpful with directions Jennifer Beauchemin was my first contact with your dealership. I called about a recall and she was cheerful, upbeat and very helpful with directions right to your service doors. She followed up with an appointment email reminder the day before. At the service department Daniel Covalli was friendly, courteous, knowledgable, and made me feel at ease. My repair was quickly done. I am impressed with your professional well trained staff. I'll be back! Thank you. More
Amazing customer experience They make life easy! I was able to drop my car off after hours the night before with no scheduled appointment. Janetta contacted me in the morning t They make life easy! I was able to drop my car off after hours the night before with no scheduled appointment. Janetta contacted me in the morning to inform me of the findings from the inspection and I approved the work over the phone. Janetta called again shortly after that to tell me the car was completed. I was able to make payment over the phone and pick my car up after hours from the sales team. Being able to get my car serviced without having to adjust my schedule or take time off work is huge value added for me. Thank you Janetta for making this easy and stress free. More
My experence with the Service was good My experience with Dealer, when buying the car price was too high for used car and most important was interest Rate was too high for someone has a My experience with Dealer, when buying the car price was too high for used car and most important was interest Rate was too high for someone has a excellent credit. More
Took of the problem in timely manner The service representative and the technician were very friendly and professional. They took care of the car problems in timely manner. They also poin The service representative and the technician were very friendly and professional. They took care of the car problems in timely manner. They also pointed out a couple of safety issues which needed to be fixed. More
Excellent job Excellent work done with out any long wait thanks again and in the feutuer I will go for My all services and I recommend all my friends for the servic Excellent work done with out any long wait thanks again and in the feutuer I will go for My all services and I recommend all my friends for the service they need.good job and keep up the good work More