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Hoffman Honda

Canton, CT

4.7
1,772 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,772 reviews

April 25, 2017

Honda Service I had an appointment at 10:15 a.m. I was a little early but the service advisor, Dave, processed my oil change. I spoke to Dave about a rattle I was More

by TIMFERNALD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Harris
May 09, 2017 -

Hoffman Honda responded

Hello TIMFERALD, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that Dave ensured that your routine service was completed in a prompt manner and found the source of the rattling. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 25, 2017

Great experience every time! I brought my leased CR-V in for routine service. The wait time has been consistently true and it was helpful to get updates as to when my car would b More

by CYR.C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
May 09, 2017 -

Hoffman Honda responded

Hello CYR.C, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that our team kept you up to date every step of the way and completed all the work in a prompt manner. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 25, 2017

I enjoyed Alyssa friendliness. Alyssa is an excellent communicator and a pleasant person. It was a joy to have her as a service rep. Thank you Alyssa. It was a pleasure meeting y More

by HENRYG1942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Paniati
May 09, 2017 -

Hoffman Honda responded

Hello HENRYG1942, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that Alyssa was an excellent communicator and was a pleasure to work with. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 25, 2017

Why am I here? Jeff, the sales agent was a pleasant man. Unfortunately, when I asked him to give me his best price on the car we selected, he gave me the list price. More

by higham318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David ? put the plates on and showed us the car upon completion. He was vey nice and helpful., Jeff Berselli
May 09, 2017 -

Hoffman Honda responded

Hello higham318, Thank you for bringing this to our attention. We care very much about your experience and feedback and would like to get in touch with you to discuss this matter further. At Hoffman Honda, we take our customer reviews very seriously. I spoke with your Brand Specialist, Jeff Berselli, and he informed me that he has attempted to reach out to you in order to address your concerns properly. When you have a moment would you please return his call at (860) 658-6519? We look forward to working together to come up with a solution. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 24, 2017

They kept their promises of delivery date! The sale consultant I worked with was Alan Katz. He helped me to place a special order for Honda Accord 2017 6peed MT because it wasn't available anyw More

by aabrham
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, Alan Katz, Eric Diaz
May 09, 2017 -

Hoffman Honda responded

Hi aabrham, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Alan helped you design the vehicle you were looking for and that Eric was very informative in explaining all the features during delivery. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 23, 2017

Very pleasantly surprised! Jennifer Beauchemin was my first contact with your dealership. I called about a recall and she was cheerful, upbeat and very helpful with directions More

by Warren USMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Beauchemin, Daniel Covalli
May 09, 2017 -

Hoffman Honda responded

Hello Warren USMC, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that Jennifer was upbeat, helpful, and follow-up with you when making the appointment. We are also pleased to hear that Daniel was friendly, courteous, knowledgeable, and made you feel at ease. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 21, 2017

Amazing customer experience They make life easy! I was able to drop my car off after hours the night before with no scheduled appointment. Janetta contacted me in the morning t More

by BOBROSENFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
May 09, 2017 -

Hoffman Honda responded

Hello BOBOSENFIELD, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that our team accommodated to your schedule and that Janetta kept you up to date on the status of your vehicle every step of the way. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 21, 2017

My experence with the Service was good My experience with Dealer, when buying the car price was too high for used car and most important was interest Rate was too high for someone has a More

by OJIBRIL2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Biolo
May 09, 2017 -

Hoffman Honda responded

Hello OJIBRIL2001, Thank you for trusting Hoffman Honda for your vehicle service needs. We apologize that your purchasing experience was not the excellent service that you were expecting, however we are happy to hear that our service team was great to work with. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2017

Took of the problem in timely manner The service representative and the technician were very friendly and professional. They took care of the car problems in timely manner. They also poin More

by FBALAWI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
May 09, 2017 -

Hoffman Honda responded

Hello FBALAWI, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that our team was friendly, professional, and addressed all your concerns in a timely manner. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2017

Excellent job Excellent work done with out any long wait thanks again and in the feutuer I will go for My all services and I recommend all my friends for the servic More

by Salim chaudhry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
May 09, 2017 -

Hoffman Honda responded

Hello Salim Chaudhry, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that our team completed excellent work to your vehicle. Thank you for the recommendation! We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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