Hoffman Honda

Simple, No Hassles The entire experience of buying a car from start to finish was streamlined - I never felt hurried, was always offered an explanation when one was warr The entire experience of buying a car from start to finish was streamlined - I never felt hurried, was always offered an explanation when one was warranted, and the sales people really went above and beyond to make sure I was comfortable with the car. More

First service for my car that I bought in fla First service for my car I had a service contract from fla which was different fro the one in Ct. janetta marrero went out of her way to make it work, First service for my car I had a service contract from fla which was different fro the one in Ct. janetta marrero went out of her way to make it work, thank you ms Marrero. More

30k mile service and recall work The team did a great job taking care of my van. Very professional service and nice waiting area for me to hang out in while they worked on the car. The team did a great job taking care of my van. Very professional service and nice waiting area for me to hang out in while they worked on the car. More

Fixed it fast, no questions asked. My 5-day-old, 2015 CRV's brakes were making a noise. A phone call on Sat. led to an appt. on Mon. The courteous staff, frequent updates, and prompt re My 5-day-old, 2015 CRV's brakes were making a noise. A phone call on Sat. led to an appt. on Mon. The courteous staff, frequent updates, and prompt resolution to the problem made my visit worthwhile. Although I don't live nearby, I will continue to service my vehicle at Hoffman Honda in W. Simsbury. The level of customer service I received there was exemplary! More

Recall notice Experience was wonderful. acceptable wait time. Clean waiting room with free coffee while waiting. Very courteous staff and quick service. Couldn't Experience was wonderful. acceptable wait time. Clean waiting room with free coffee while waiting. Very courteous staff and quick service. Couldn't have gone better. This happens every time I have come here, either for my Honda or Toyota. More

Great service Dan was excellent - he explained all that needed to be done. First rate customer service in a very friendly and knowledgable manner - Hoffman staff Dan was excellent - he explained all that needed to be done. First rate customer service in a very friendly and knowledgable manner - Hoffman staff make feel very welcome More

Excellent Service We have had nothing but pleasant experiences at Hoffman. This time was no exception. Janetta Marrero made sure all our concerns were covered, and wh We have had nothing but pleasant experiences at Hoffman. This time was no exception. Janetta Marrero made sure all our concerns were covered, and when work turned out to be more extensive than anticipated, we were in a loaner van immediately for just the extra few hours the work was taking. Outstanding job! More

"A happy service experence" I showed up without an appointment driving on a spare tire.. I needed a new tire. David Harris took care this in less then an a half hour. My car I showed up without an appointment driving on a spare tire.. I needed a new tire. David Harris took care this in less then an a half hour. My car was even washed. I had a book with me because I expected to be there for at last an hour. I the whole experience was handled in a professional manner. Don Russell More

great The sales department was very professional and helpful (Elena / internet and David/ Avon). The fianace department (Mathew) eplained everything. Very The sales department was very professional and helpful (Elena / internet and David/ Avon). The fianace department (Mathew) eplained everything. Very satisfied with the experience. I love my car. Thanks to all . More

Very friendly but. They will always recommend a service even if it is not exactly what you need. They replaced a tire sensor on the wrong tire (because they did it afte They will always recommend a service even if it is not exactly what you need. They replaced a tire sensor on the wrong tire (because they did it after they rotated the tires). We have 2 manual 5 speed Hondas and the service recommendation always wants to do an automatic transmission service. That should be pretty obvious even though the service helpers struggle with a manual transmission. Its "cool" but they don't know about the clutch lockout. Read through the recommendations carefully. They do it by service history not by actually looking at the item. I do my own air filters cabin and engine and am always told they need to be serviced when brand new! More