Hoffman Honda

Warranty replacement of a light and parts. The service was excellent. However, and no relationship to the staff, the new phone system is HORRIBLE and FRUSTRATING. I spent hours trying to reac The service was excellent. However, and no relationship to the staff, the new phone system is HORRIBLE and FRUSTRATING. I spent hours trying to reach someone, leaving messages and learning the messages were never received so could not be returned. I finally was able to speak with someone who had to physically walk to the service department so I could speak with someone. The second visit to try and schedule an appointment I physically drove to the dealership as the voicemail system was not working. Again, the staff at the dealership was excellent. If is your new phone system that is not working. I mentioned this to several individuals at Hoffman and they apologized which was very professional of them. More

service experience Our 2013 Accord needed an oil change. Service rep Dan Covalli recorded my requests. After the mechanics suggested some other repairs, Dan and I discus Our 2013 Accord needed an oil change. Service rep Dan Covalli recorded my requests. After the mechanics suggested some other repairs, Dan and I discussed which repairs were a priority. Dan respected my views and I felt no pressure to do all suggested service recommendations. More

Oil Change & Tire Replacement My overall experience with the service department has been great. My only complaint would be regarding the lack of service review/check of my new veh My overall experience with the service department has been great. My only complaint would be regarding the lack of service review/check of my new vehicle prior to leasing. I had the car less than a week only to realize that there was rodent damage to the windshield whipper spray tubes, which didn't work. It was disappointing and inconveniencing to have to have service done on a new vehicle because something wasn't working properly. I think new cars being sold or leased should be maintenance checked prior to delivery. More

No surprises! Completed my service request, provided input on what service items may soon need attention - but no pressure to complete now (not currently safety iss Completed my service request, provided input on what service items may soon need attention - but no pressure to complete now (not currently safety issues). I appreciate the professional attention to my vehicle. I have two vehicle from Hoffman. I choose Hoffman for all my service. I feel my choice will help my resale value. Steve T. More

Great experience shopping for a used car Miguel Torres is very familiar with all the Honda models--even previous years. He explained all the varieties available for my purchase of a used car Miguel Torres is very familiar with all the Honda models--even previous years. He explained all the varieties available for my purchase of a used car. I'm on crutches and couldn't stroll around the area, so he brought cars up to the showroom door so I could take a look. Migeul is very personable, well spoken, friendly, and direct. I never felt he was pushing toward any particular model and he spent a long time going over the models and alternatives. If you're shopping, ask for Migeul. More

average Janetta was very helpful. When I brought the Honda in for service, because a noise coming from the engine without a appointment, they found the probl Janetta was very helpful. When I brought the Honda in for service, because a noise coming from the engine without a appointment, they found the problem and fixed it. They also did additional work that was needed. More

Thank you to Janetta who makes dealing with car issues so easy. I appreciate her taking the time to explain all the reasons why some things are more important to Janetta who makes dealing with car issues so easy. I appreciate her taking the time to explain all the reasons why some things are more important than others to have fixed. More

good service No problem with service and with my service agent but this time took little longer the I was told. Nice waiting area and complimentary coffee No problem with service and with my service agent but this time took little longer the I was told. Nice waiting area and complimentary coffee More

Overall great customer service Daniel was awesome with me and my wife. He worked hard to resolve the issue and was completely honest with us. Definitely will be reaching out to him Daniel was awesome with me and my wife. He worked hard to resolve the issue and was completely honest with us. Definitely will be reaching out to him for future services. Thank you! More

Great customer service I can't thank you enough. Love my CR-V. It handles with ease (very responsive; great turning radius). I have been wanting a CR-V for about 4-5 ye I can't thank you enough. Love my CR-V. It handles with ease (very responsive; great turning radius). I have been wanting a CR-V for about 4-5 years. And, WOW, now I have one. Thank you Eric!!! The whole process was handled with such ease. Everyone was great. More