Hoffman Honda

Cannot depend on customer support! It's now been three weeks since reporting air conditioning problems with my 2010 CRV. I only have 75,000 miles on this vehicle. I had purchased an e It's now been three weeks since reporting air conditioning problems with my 2010 CRV. I only have 75,000 miles on this vehicle. I had purchased an extended warranty for $2100 when I bought this vehicle...only to find out that I was a month past my warranty expiration when I reported this problem . Also, apparently there was a shop notification issued and then re-issued years later, about air-conditioning clutch problems...and I was only a month beyond the expiration of that shop notification... which shows they had been experiencing air conditioning clutch problems right from the beginning. Mind you I never put in a claim for anything on the warranty at all. When I asked the Hoffman Honda people if there was any way they could work with me on this to reduce my exposure to the cost, being that it was only one month past the expiration. I was shuttled from here to there, I called supervisors I called the office of the president of Hoffman, etc. etc. only to be told that basically it was a month past warrantee and there was nothing that could be done. So much for working with their customers so much for support for the customers so much for all the promises that are made in advertising . Oh, and did I mention that I have purchased two Hondas from the Avon dealership over the past several years? If this is the way customers are treated, then I have no desire to go back or to tell my business associates and friends to go to Hoffman because you cannot count on them to do do the right thing for their customers. To be clear, my dissatisfaction is not with Tony Audia and Susan Lane who did all they could to be of help, nor the sales staff in general. Ken Green a very dissatisfied Hoffman customer. More

Always a good experience my quarterly visit to Hoffman Honda always goes well; Dan, my new service advisor was educated and professional; Went over all I needed to get and the my quarterly visit to Hoffman Honda always goes well; Dan, my new service advisor was educated and professional; Went over all I needed to get and then future service items that are covered by extended warranty; I always fee taken care of there More

Happy Customer I worked with Charles Ijomah at Hoffman Honda and he made the process enjoyable and seamless from start to finish. I highly recommend them and I am so I worked with Charles Ijomah at Hoffman Honda and he made the process enjoyable and seamless from start to finish. I highly recommend them and I am so happy with my certified 2014 CRV! More

Good Service I worked with Tom Gallant at Hoffman Honda and he made the service process seamless from start to finish. I highly recommend them and I am so happy wi I worked with Tom Gallant at Hoffman Honda and he made the service process seamless from start to finish. I highly recommend them and I am so happy with my Certified 2014 CRV! More

Simple and Pleasant Janetta made this visit very simple and easy. She took the time to give me quotes and allowed me to talk it over with my husband. She made the appoint Janetta made this visit very simple and easy. She took the time to give me quotes and allowed me to talk it over with my husband. She made the appointment fit m schedule and made the experience simple and pleasant! Thank you! More

Great service! I had only been scheduled for an oil change, but had additional issues arise with the car that day. Everything was repaired in a timely fashion, and I I had only been scheduled for an oil change, but had additional issues arise with the car that day. Everything was repaired in a timely fashion, and I was back on the road in nicely washed car! More

Awesome customer service by Anthony Audia There is a high level of professionalism, and a willingness to help, not to take advantage. As a single woman I am always concerned about these types There is a high level of professionalism, and a willingness to help, not to take advantage. As a single woman I am always concerned about these types of places taking advantage, because they think they can. I don't feel that's the case with Hoffman. They really seem sincere and willing to do the best they can. More

Great customer service!! Anthony is always professional and knowlegable about the service my car needs. He is always friendly and is great to work with.. I trust Anthony when Anthony is always professional and knowlegable about the service my car needs. He is always friendly and is great to work with.. I trust Anthony when he recommends service needs for my car. More

service repair and recall notice Anthony was polite and provided me with detail explanation of what was done with the car and what the car needed in future repairs. Nice guy Anthony was polite and provided me with detail explanation of what was done with the car and what the car needed in future repairs. Nice guy More

Too long an hour and 10 minutes is much too long for a simple oil change Everyone was very polite and I'll go back I was 10 minutes early also an hour and 10 minutes is much too long for a simple oil change Everyone was very polite and I'll go back I was 10 minutes early also More