Hoffman Honda

My Honda Passsport was serviced on May 9th 2011. I didnt realize the car had such severe rust damage,therefore the car was unsafe to drive. I was then given excellent customer service by Rocky in the servic realize the car had such severe rust damage,therefore the car was unsafe to drive. I was then given excellent customer service by Rocky in the service department. He was very effecient, honest, and a caring human being. The service was amazing and I was treated with the upmost respect.Rocky provided me with a rental car until my vechile was fixed and ready to drive which was a blessing because my finicial cash flow was very limited. After my Honda Passport was fixed I was made aware that the car had multiple problems and maybe I should consider purchasing a new vechile for saftey reasons. Rocky then introduced me to Tom Neary to see if I could find a car within my monthly budget. Tom was upbeat and had great product knowledge. Within a day we found the perfect car for me, a 2010 Honda Civic. Tom was very easy going and shined just like a star. Tom then intoduced me to Drew (in the financial department) which made the whole process simple and easy. Drew did an amazing job finding me a excellent interest rate although my credit score is not the greatest. To sum the whole story up Hoffman Honda in West Simsbury is AMAZING and I have been telling everyone how great the whole gang is. I love you guys and thanks for everything! Truly Debra Virtue More

We have been a Hoffman Honda customer for over 25 years. We only buy and drive Honda's that have been purchased from this dealership. We rely upon Rocky/Janetta/Regan to service our three (3) autos and the We only buy and drive Honda's that have been purchased from this dealership. We rely upon Rocky/Janetta/Regan to service our three (3) autos and they they have never let us down. They are friendly, explain issues in detail regarding our vehicles, and charge a fair price. They exceed our expectations and deliver on their promises. I am comfomfortable knowing that when my wife or son turn the ignition switch in their vehicles on that the car starts. We are dependent on reliable vehicles and Hoffman assures us this. More

Going to Hoffman Honda and working with any service person is so stress free I have to remind myself I'm in a car dealership facing service or repair charges for the car. I have had a lifetime of exper person is so stress free I have to remind myself I'm in a car dealership facing service or repair charges for the car. I have had a lifetime of experience as a customer needing car servicing. Finally I have been privileged to receive the ultimate in overall service and personal contact at Hoffman first with Rocky and then with the entire staff. There is always Hoffman staff in the service area asking if you need help, and they don't forget about you. The courtesy and professionalism of the staff is the first thing you notice. The ease at which they put you is the second. Finally their honesty and best effort to get you information or an appointment is their first priority before you leave the shop. There are no clock watchers on the Hoffman Staff even if you arrive near closing time. Ultimately, Hoffman respects their customers without prejudice. You are offered a complete basic explanation of Hoffman's intended service or troubleshooting plan. You will be given an honest estimate and will be contacted if the estimate of work and cost are on target or have to be readjusted. Still, above all else, you are not rushed. Every question is answered with the promise of further explanations as the work progresses. The amenities - from the scheduled shuttle service with personnel having outstanding courtesy and driving skills, to the quiet and comfortable waiting lounge are unusual in the business of car servicing. I have been to car dealerships with relatives in NY and friends here in CT and react with disdain at every aspect of their poor operations. Outside of Hoffman there is a noticeable lack of 'polish' to any staff and no consideration of the customer. With Hoffman the car is ALWAYS returned with the work 100% completed and no residual car fluids or dirt inside the car, on the steering wheel - anywhere. Rocky brought my car to me when the service was completed on the night we had a wild rain storm; I didn’t have to go out to the lot on my own. When I started to get into my car Rocky kept insisting "I see how good the clutch feels now. What a difference!" He was genuinely pleased that I noticed the obvious difference after the fix. This diagnosis happened weeks ago when I asked Rocky to road test the Honda and listen for any signs of damage to the car. I had been cut off by a truck on 84; I hit the brakes and the clutch and the car went into a terrible 360 degree skid. The car in no way seemed damaged but I worried that something might show up later on. Rocky took the car for a road test and came back with a 'damage free' diagnosis from the highway incident but he could tell the clutch needed to be looked at. It was just good fortune that I had concern about the car and that Rocky was available. Someday I would like to trade in my car for a late model 'pre-owned' Accord. It's something to look forward to...a new car and same old superior Hoffman service. More

Dan is very friendly and has extensive knowledge of the Honda Accord. Christan and Drew were also very friendly and worked hard with Dan to ensure a postive buying experience. I would recommend both the Honda Accord. Christan and Drew were also very friendly and worked hard with Dan to ensure a postive buying experience. I would recommend both the Honda products and the dealership to anyone considering purchasing a car. This is my second Honda Accord, my first one was traded in with 160K on it and it only required regular maintenance from wear and tear. More

Love my new Honda Pilot. Everyone at Hoffman Honda was very friendly, helpful and made the entire process easy and hassle-free. The car was just what I was looking for and they made sure that I had every very friendly, helpful and made the entire process easy and hassle-free. The car was just what I was looking for and they made sure that I had everything I needed. I got a great price on my trade-in vehicle and my new Pilot is beautiful. More

We came in on a few occasions looking to purchase a used vehicle with a limited budget but still wanted a solid car. Dan's friendliness and accommodations to make us feel comfortable greatly influenced our vehicle with a limited budget but still wanted a solid car. Dan's friendliness and accommodations to make us feel comfortable greatly influenced our experience and we ended up walking away with a car. He made every step of the process feel simple and made us feel well taken care of. Hoffman is lucky to have such a great asset on their team. More

I had a great experience. They had a huge inventory and the service was great. I was able to walk over to best buy and munsons while they took care of my paper work and insurance information. When I came the service was great. I was able to walk over to best buy and munsons while they took care of my paper work and insurance information. When I came back the the dealership, I signed and left. it was totally seamless. Highly recommended. . More

I popped into Hoffman Honda for the sole purpose of test driving the six speed version of the new CR-Z, having already driven the CVT version. TJ was the super-friendly and very knowledgeable salesman assi driving the six speed version of the new CR-Z, having already driven the CVT version. TJ was the super-friendly and very knowledgeable salesman assigned to put up with my insanity. It took me a few months to actually get my end of things ready for a new car purchase, but once I did it took TJ no time at all to find EXACTLY the car for me. He even went so far as to turn down a dealer trade that had higher miles, in favor of a lower mileage model. At every step of the way, TJ was a fantastic help. He kept every promise he made. A true man of his word. I cannot recommend him highly enough. The dealership is very professional, clean, and all the staff are very courteous. I strongly and without hesitation recommend Hoffman Honda, and most especially Mr TJ Kudla to anyone looking to buy a new car. Thanks TJ!! More

Karen was excellent to work with. He informed and didn't push. We met with him to look over the vehicles and options and then the rest was done over the phone. The closing was very efficient with no press push. We met with him to look over the vehicles and options and then the rest was done over the phone. The closing was very efficient with no pressure from the business manager. We would work with Karan and Hoffman again. More

Anton Smith, our salesman, was an absolute pleasure to work with. Rather than try to sell us a car and added features, he worked with us to find a car that was suitable for our needs and well within our p work with. Rather than try to sell us a car and added features, he worked with us to find a car that was suitable for our needs and well within our price range. I plan to recommend Anton to anybody who wishes to purchase a new car. More