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Hoffman Honda

Canton, CT

4.8
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

October 31, 2015

awesome! This dealership is awesome and I work with Janetta every single time I come. She knows what my needs are and she is very friendly. Of I were to offer More

by sbwifey5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Nov 03, 2015 -

Hoffman Honda responded

Hello sbwifey5, Thank you for choosing Hoffman Honda service. Janetta is always happy to address any concerns you may have with your vehicle and ensure it is running safely and efficiently. We appreciate you and look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 28, 2015

Service Website says service department is open till 530 Monday-Friday. However oil change cannot be preformed after 3. This is not listed on the website. Bad More

by Tim1272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwight Dery
Nov 11, 2015 -

Hoffman Honda responded

Hello Tim1272, Thank you for choosing Hoffman Honda service and sharing your feedback with us about your recent visit. We sincerely apologize that the visit did not meet your expectations of our service department. Our service advisor, Anthony Audia, would like the opportunity to speak with you to learn more about what occurred during your visit. Because we do not have your information in our system would you please call us when it is convenient for you? Anthony can be reached by calling (860) 658-3529. Your experience is extremely important to us at Hoffman Honda and we look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

October 27, 2015

Great service Always great service. Shawn Morneault was very helpful. One of the reasons I I drive a Honda is the service I receive at Hoffman in Simsbury Ct. More

by Deborah6542
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Morneault
Oct 28, 2015 -

Hoffman Honda responded

Hello Deborah6542, Thank you for choosing Hoffman Honda service. Shawn is always happy to ensure your vehicle is running safely and efficiently. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 24, 2015

Excellent customer service My 2005 CRV needed a new starter and the car was towed to a local shop. The estimate seemed high so I called Hoffman Honda and spoke with Janetta. Th More

by patty12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Oct 28, 2015 -

Hoffman Honda responded

Hi patty12, Thank you for trusting Hoffman Honda service and sharing your feedback on working with Janetta. We are pleased to hear she was able to give you a lower estimate and had your CRV serviced quickly. We appreciate you sharing your feedback and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2015

Excellent customer service I have worked with Janetta several times, and I'm glad she's back in Avon. Her professionalism, positive attitude, and knowledge always make me feel More

by linda422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Oct 28, 2015 -

Hoffman Honda responded

Hi linda422, Thank you for choosing Hoffman Honda service! We appreciate your awesome feedback on our advisor Janetta. She is committed to ensuring your vehicle is running safely and efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2015

Great customer serive I dealt with Robert Gorski, and it was a pleasure. He was helpful, courteous and informative, and the service the car received was excellent and fast More

by STEPHEN.MCCUSKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Oct 28, 2015 -

Hoffman Honda responded

Hi Stephen, Thank you for trusting Hoffman Honda service. We are pleased to read the positive feedback on our advisor Robert Gorski. Our team is dedicated to ensuring your vehicle is running efficiently and you are back on the road quickly. We appreciate you and look forward to seeing again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 12, 2015

Very unhappy I bought used car and having problems with it since the day one, they did promise to fix it but never did. They took the car 3 times kept every time f More

by Allie 1243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwight Dery, Tyrrell Dabrowski, Robert Oleskewicz
Oct 28, 2015 -

Hoffman Honda responded

Hi Allie 1243, Thank you for choosing Hoffman Honda and sharing your feedback regarding your recent visit. We sincerely apologize that your experience did not meet your expectations; however we understand that our team has made multiple attempts to address your concerns. Our sales director, Tyrrell Dabrowski, has informed me that our Honda team picked up your vehicle on three different occasions to ensure your vehicle runs safely and efficiently. Our technicians put a new set of tires and new brakes on your vehicle while also test driving it over 100 miles, again to ensure safety and proper running condition for your driving experience. Our service team has not observed any concerns while the vehicle has been in our care and we assure you it is running properly. We value what our customers have to say and know the importance of good communication. We truly apologize if we have missed a message from you. Your experience is extremely important so please let us know if there is anything else we can do for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 11, 2015

Jennifer DiPinto is the greatest to work with Jennifer changed my experience with the dealer 180 degrees. Wonderful to work with, attentive, listened and put the customer first. She creates a gr More

by RisBMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer DiPinto
Oct 13, 2015 -

Hoffman Honda responded

Hi RisBMW, Thank you for choosing Hoffman Honda for your recent purchase! We are pleased to hear you had a great experience. We trust you are loving your new vehicle and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 07, 2015

positive experiance Matt was very friendly and helpful. I was never rushed , I was treated with kindness and respect. Matt is knowledgeable and was a good trip to Hoffm More

by karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gallicchio
Oct 08, 2015 -

Hoffman Honda responded

Hi Karen, Thank you for trusting Hoffman Honda with your vehicles service needs. Matt strives to ensure you have an exceptional experience as well as a safe and efficient vehicle. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 07, 2015

Leased CR-V Touring, excellent sale professionals It was an easy process from start to finish, no pushy sales person. The whole staff was excellent. My sales professional was Robert Oleskewicz went More

by curly 61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gunn, Sarah Klass, Robert Oleskewicz
Oct 08, 2015 -

Hoffman Honda responded

Hi curly 61, Thank you for choosing Hoffman Honda for your recent purchase! We are pleased to read your feedback on Robert, Sarah and Jason. Your satisfaction is important to our team and we appreciate that you trusted Robert's knowledge and dedication. We trust you are loving your new CR-V. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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