Hoffman Honda

LOST CUSTOMER-- BAD SALES EXPERIENCE On Monday 2/22/16 I visited this dealership to have my oil changed but I also was nearing the end of a lease I was in so I thought I would look around On Monday 2/22/16 I visited this dealership to have my oil changed but I also was nearing the end of a lease I was in so I thought I would look around at the inventory. I had purchased my last 12 to 14 cars at HOFFMAN as my past experiences were very positive. I was greeted at the door by a salesman, Robert Oleskewicz wha cordial, polite and extremely knowledgeable. He showed me several cars and I settled on one which drove and I was ready to make a purchase. I explained to Robert I had four payments left and I did not want to put anything down and I wanted to keep my monthly payments the same. Robert understood and wen to his boss Jason Gunn the same individual I had a bad experience with when I purchased my 2015 EXL Accord 7 months ago. He remembered me and I don't think he cared to see me again. He said they have no deals on CRV's so his bottom deal was nothing down, he would pick up the last four payments and my payment would be $295 mthly. I told him that was $20 more a month than I was paying now. He then asked Robert to show me a Civic, nice car and in my price range. I looked at it but I wanted to be fair to Robert and not waste any more of his time. We went back inside to see Jason and we told him my only interest was the CRV. He said he had no room to move as he was picking up my last four payments. I then said what if I picked up the last four a total of $1100 and the monthly payment stayed at $275. He said if he did that would I do the deal today and I said yes. We shook hands and he went to his office to put the offer on paper while Robert and I waited in the show room. When Jason came back to my amazement he said to get the car I had to put $1325 down (what happened to the $1100) and the payments would be $294, unbelievable. Now we had gone from nothing down and $295 a month to this. I ask, is this where HOFFMAN HONDA had stooped to? I told him no way he smirked and said oh well come back in June or 4 months and maybe he would have a better deal then. I said that would be assuming he was the only Honda dealer in the state and I planned on waiting that long or if I ever want to come back to HOFFMAN. I left and went to Sullivan Honda and in less than 60 minutes had the deal I asked at Hoffman, a better deal. $1000 down and $275 a month for the exact car including the color. My next deal will be at Sullivan, so should yours.. More

Buyer of new car They are the best in service and sale. They have good choice of car. the peoples we made business were all very nice and took the time to explain ever They are the best in service and sale. They have good choice of car. the peoples we made business were all very nice and took the time to explain everythings. More

No place better Having owned many vehicles, I have experienced a variety of different dealerships, service centers and staff. By far, Hoffman service center exceeds e Having owned many vehicles, I have experienced a variety of different dealerships, service centers and staff. By far, Hoffman service center exceeds every single one of them in every way possible. Lets face it, it all starts, why where else? At the beginning... by pulling into a covered drop off bay, being met by agreeable, pleasant employees, then over to the service dept. where we go over the details of my purpose for the visit, anticipated costs and time expected to wait. I sat in the comfortable and CLEAN waiting room, helped myself to a cup of coffee and read my book while my vehicle was serviced. There is a tv to watch and other customers waiting utilized that but I was so lost in my book I was almost upset that my car was done in record time.. Anyway's, check out was a breeze, no hidden costs, I was even pleasantly surprised to hear that things I thought would have to be done soon were not in fact needing any work in the immediate future... paid, got into my clean car (they washed it for me!) and off I went... oh and guess what else I noticed for the first time ever.. in all my visits to service centers... My change I had left in it..was still there.... Hoffman... you do a fantastic job..please never change.. always keep honesty, integrity and hard word at the forefront of what you do... this is the first Honda I have ever owned.. I believe I may just be a Honda for life owner now! More

Service Good He went above to diagnose my air bag problems even tho I went for a oil change only have to go back cuz I was short on time but I dnt kind they are He went above to diagnose my air bag problems even tho I went for a oil change only have to go back cuz I was short on time but I dnt kind they are grea More

Great Experience Traveled to Hoffman to get a car. Made car buying a fast and easy experience. First time buying alone and couldn't of asked for a better place and cre Traveled to Hoffman to get a car. Made car buying a fast and easy experience. First time buying alone and couldn't of asked for a better place and crew. Friendly and helpful all the way. More

Too many things to write. We brought our car in to repair things the should have been fixed before it was sold. Got it back with more problems than it went in such as the fende We brought our car in to repair things the should have been fixed before it was sold. Got it back with more problems than it went in such as the fender rubbing against passenger side door and a bend brake shield. When I asked Dan Covalli how the door could be hitting the fender again after they supposedly fixed it for the second time he just kept repeating "I don't know'" More

Thank you! As always Janetta did a fantastic job of taking care of me while my car was being serviced. Thank you again for the impeccable service. As always Janetta did a fantastic job of taking care of me while my car was being serviced. Thank you again for the impeccable service. More