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Hoffman Honda

Canton, CT

4.8
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

April 13, 2016

TOTALLY RESPECTFUL OF CUSTOMER AND THIER CONCERNS MATT WAS TOTALLY UNDERSTANDING, CLEAR IN HIS EXPLAINATIONS, KNOWLEDGABLE. DID WHAT HE SAID HE WOULD DO AND TOTALLY PROFESSIONAL AND ATTENATIVE TO MY R More

by memayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gallicchio, Jim Berube
Apr 13, 2016 -

Hoffman Honda responded

Hello memayo, Thank you for choosing Hoffman Honda service and sharing your glowing feedback on Matt. We are dedicated to providing 5-star service at every visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Excellent service I arrived earlier than my scheduled appt., but they quickly processed the work order. I told my service advisor I needed to be out the door by a cert More

by kprivitera82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Apr 14, 2016 -

Hoffman Honda responded

Hello kprivitera82, Thank you for choosing Hoffman Honda service. We are thrilled to hear our team was quick and efficient while also providing a discount. We appreciate you as our customer and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Outstanding service Knew I needed brake work done. Janetta was able to schedule an appointment Saturday morning. The car was ready before expected. I was very pleased wit More

by CRNPHN5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Apr 14, 2016 -

Hoffman Honda responded

Hello CRNPHN, Thank you for choosing Hoffman Honda service to address your brakes. We are so pleased to read your positive feedback on our advisor Janetta. She is always happy to ensure your vehicle is running efficiently and you are back on the road quickly. Our team is always here for you and we look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Excellent service I purchased a used Honda Pilot vehicle on 2/2/2016 and the engine light came on along with the emissions light on Easter Sunday. The vehicle had a bro More

by TRISHMICHAUD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Apr 14, 2016 -

Hoffman Honda responded

Hi TRISHMICHAUD, Thank you for choosing Hoffman Honda service to address the concerns with your vehicle. Anthony is dedicated to ensuring your car is running safely and efficiently at every visit and we are pleased to read every thing was fixed at no charge. We look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

poor customer service skills First time I had a not very good experience with Honda. Issue with oil change was handled poorly but resolved to my satisfaction. I prefer not to use More

by LUZAT28FC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janetta Marrero
Apr 29, 2016 -

Hoffman Honda responded

Hello LUZAT28FC, Thank you for choosing Hoffman Honda service and sharing your feedback on your most recent visit. We are committed to providing you with an exceptional experience every time you visit any one of our Hoffman dealerships. Our new Service Manager, Jim Berube would love the opportunity to learn more about what occurred during your visit but we cannot identify you by your DealerRater username. When you have moment would you please give Jim a call at (860) 658-3579 so we can learn more and work together to resolve any concerns? We look forward to speaking with you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2016

Outstanding! Janetta was very helpful! She took time to make sure my needs were met in the most cost effective manner. Vehicle was taken right away and service More

by CWHAASE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Apr 13, 2016 -

Hoffman Honda responded

Hi CWHAASE1, Thank you for choosing Hoffman Honda and sharing your feedback on our service advisor Janetta. We are pleased to hear that she was helpful and your service was completed quickly. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2016

My experience with Hoffman Honda I was introduced to sales person Mr. Jeff Berselli. Jeff was very helpful and patient on addressing my queries. His follow up was perfect and ensure I More

by THANIGAIVELANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Berselli
Apr 13, 2016 -

Hoffman Honda responded

Hi THANIGAIVELANN, Congratulations on your new Honda! We trust you are loving your new vehicle and truly appreciate your feedback on working with Jeff. He always happy to answer any questions or service needs you have. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2016

Great Service Review Great customer service, no hassles. Replaced my dead battery at no charge. Did a thorough inspection of my vehicle and explained their recommendations More

by DPANDOLFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Apr 13, 2016 -

Hoffman Honda responded

Hi DPANDOLFI, Thank you for choosing Hoffman Honda service to keep your vehicle well maintained. Our service team is always here for you to ensure your experience is seamless and your vehicle is running efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 08, 2016

Great Service as always! My '10 Honda CRV was in need of a new starter and I needed some duplicate keys made. Even though I had purchased this vehicle at another dealership, More

by WARZECHO
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lombardi
Apr 13, 2016 -

Hoffman Honda responded

Hi WARZECHO, Thank you for choosing Hoffman Honda service for your vehicle's new starter and duplicate keys. We are always here to provide excellent service and we appreciate your customer loyalty. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 08, 2016

Pleasant and Fair Experience They accept coupons from other Honda dealerships and will work with you to determine which maintenance/repairs are really high priority and which ones More

by CARLMNET2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Apr 13, 2016 -

Hoffman Honda responded

Hello CARLMNET2, Thank you for choosing Hoffman Honda for your vehicle's service needs. Daniel is always happy to accept coupons when available and ensure you are well informed of your vehicle future needs. We value you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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