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Hoffman Honda
Canton, CT
1,777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 09, 2016
great service Very prompt. Was able to get in right away. Took care of the problems as needed. The advisor also helped to recommend services that I should take care Very prompt. Was able to get in right away. Took care of the problems as needed. The advisor also helped to recommend services that I should take care of now as opposed to waiting until later. She also provided honest feedback about what I can take care of at a later time. More
by Barkley0703
Verified CustomerEmployees Worked With
Janetta Marrero
May 07, 2016
Great Deal on a 2016 Accord, but I contacted 5 Honda dealerships in the Hartford area via the internet. I spoke with three dealerships and visited two. In all honesty, it was Wendy La I contacted 5 Honda dealerships in the Hartford area via the internet. I spoke with three dealerships and visited two. In all honesty, it was Wendy Lara, Hoffman's business development person who really sold me the car. Wendy was refreshingly honest and followed through with my questions. She listened to my concerns and went to Brian Singer to see if she could get me a better deal. If it wasn't for Wendy, I would not have bought my Accord from Hoffman. There was a lot of inconsistencies from the Honda dealerships. For example, Hoffman's David Biolo told me that the powertrain was covered under the 3 year/36,000 mile warranty. Another dealership in Hartford told me the powertrain was covered under the 5 year/60,000 mile by Honda - which is correct. This information is on Honda's web site. Another misconception is VIN ETCHING, which is printed on most dealership invoices. Invoices don't state that this fee is OPTIONAL. (Buyer Beware!) I opted out of the $249 charge, which varies dealer by dealer. Since I paid cash for my car and had a bank check to close the deal, I wasn't convinced by the business manager (aka, salesman #4), that I NEEDED vin etching. I was privy to this ploy. When I said NO, I don't want it. He promptly announced "We'll give it to you for free!" Hmmm. The etching was already on the vehicle. I don't think they wanted to remove it. Lastly, the extended warranty. Another sales pitch by the business manager. He showed me the costs. When I told him I put less than 10K miles a year on my car, he told me he'd cover the car for 10 years. He did some calculations and presented his new figures. A few minutes later he showed me a pre-printed piece of paper that listed the costs of the different extended warranties. Alas! The new figures were $230 lower than the cost he originally showed me. When I questioned him, he said it was CT tax that made his original figure higher. Really? CT sales tax is 6.35%. A $200 plus "tax" on a $1800 fee? Do the math. So the next morning I get a call from Brian Singer saying I had to come back into Hoffman as soon as possible. Why? They screwed up the paperwork and listed another auto as the Accord I purchased. In all fairness, they comped me a future detail for my trouble. That was worth my time to drive there and sign new paperwork, get new plates. Would I go back to Hoffman or recommend them? Yes. But do your homework and go through the internet first. That way, you'll hopefully get Wendy. Wendy deserved the commission on my new Accord. More
by MAIL4ROBYN
Employees Worked With
Wendy Lara, Brian Singer, Alan Katz
May 06, 2016
Overall positive buying experience Purchased a new 2016 CRV EX. I had bought from Hoffman Ford in the past with positive experience, via Billy their GM. My experience with Hoffman Honda Purchased a new 2016 CRV EX. I had bought from Hoffman Ford in the past with positive experience, via Billy their GM. My experience with Hoffman Honda was similarly positive. The price was fair, staff was professional, facility was clean, price haggling was done over the phone which I liked, so when I came in the deal was secured and just paperwork was required. Drove home with our new Honda. Jim More
by JIMMARY14
Employees Worked With
Brian Singer, Mike Beltran
May 06, 2016
Air Bag Recall Replacement Although havjng my car subject to the airbag recall was not ideal, Anthony facilitated a rental and made the whole process as easy as possible. Although havjng my car subject to the airbag recall was not ideal, Anthony facilitated a rental and made the whole process as easy as possible. More
by lindseyboudreau
Employees Worked With
Anthony Audia
May 05, 2016
Review I was treated courteously and promptly. I have complete trust in your dealership. I bought my Honda at your dealership and have been back for all of I was treated courteously and promptly. I have complete trust in your dealership. I bought my Honda at your dealership and have been back for all of the service. More
by TINADOXIE
Employees Worked With
Robert Gorski
May 04, 2016
Service was OK. Service was OK--not great but not awful. The people are friendly. However, I felt I was there to have service sold to me regardless of whether or not Service was OK--not great but not awful. The people are friendly. However, I felt I was there to have service sold to me regardless of whether or not I needed it. This part was unpleasant and surprising to me since I bought two cars from Hoffman. I have been going there for years and I must say something has changed and that is too bad. Hoffman Honda is now run-of-the-mill and I can go anywhere for that. More
by Rvincent
Employees Worked With
Robert Gorski
May 04, 2016
Oil change review Great job quick and on time. I arrived a little early for my appointment but they were able to get me in and out very quick. I highly recommend Hoffma Great job quick and on time. I arrived a little early for my appointment but they were able to get me in and out very quick. I highly recommend Hoffman Honda for sales and service jobs More
by KRYSTLE42887
Employees Worked With
Robert Gorski
May 04, 2016
Excellent Rob G in the service department was incredibly friendly and helpful. I really appreciated his quickly response time and positive attitude. I will be Rob G in the service department was incredibly friendly and helpful. I really appreciated his quickly response time and positive attitude. I will be back! More
by Satisfied customer
Employees Worked With
Robert Gorski
May 04, 2016
Troubleshooting Check Engine Light Jenetta was professional and courteous. She strived to provide excellent service at a fair price. She was empathetic to the customer's perspective an Jenetta was professional and courteous. She strived to provide excellent service at a fair price. She was empathetic to the customer's perspective and demonstrated a high degree of personal interest and commitment to customer satisfaction. More
by BMVOELKER
Employees Worked With
Janetta Marrero
May 04, 2016
Another great experience with Hoffman Honda. We have bought at least 5 cars from Hoffman Honda and always service our cars there. The staff has always been helpful, friendly, courteous, and prof We have bought at least 5 cars from Hoffman Honda and always service our cars there. The staff has always been helpful, friendly, courteous, and professional. We were impressed with our salesman, Tom Lederman, and Matt West, who is one of the Sales Managers. We got a great deal on the new Honda CRV, as well as one on our trade-in. More
by DOXIE99
Employees Worked With
Thomas Lederman, Matt West
