Hoffman Ford Lincoln

Follow-up to the work that was performed on my MKZ There was a bit of vibration in my front end following work that was performed on my MKZ. I called Jason Peltz to request a time to bring in my MKZ. There was a bit of vibration in my front end following work that was performed on my MKZ. I called Jason Peltz to request a time to bring in my MKZ. Jason was able to make time for me to be seen immediately. The vehicle was checked out by a technician and found not to have a profound effect from the previous work that was performed on my Lincoln. Service is always top notch and the car comes back clean as a whistle. While I was waiting for my MKZ Jeff Dorman stopped by the waiting area to see if there was anything he could do to make a visit more comfortable. Fast friendly service and your employees that put my safety and the safety of my family first is the #1 reason that I would not bring my Lincoln MKZ for service and repairs anywhere else. Hoffman stands by and has always stood their work. More

Wonderful car buying experience! I recently purchased a 2017 Ford Fiesta ST from Hoffman Ford and I could not be happier with my car buying experience! My dad and I came in at 7 pm af I recently purchased a 2017 Ford Fiesta ST from Hoffman Ford and I could not be happier with my car buying experience! My dad and I came in at 7 pm after a very unpleasant experience at a different car dealership earlier that day where I test drove a Fiesta ST for the first time. I suggested to my dad we check out Hoffman instead as that is where I was hoping to buy my car. I felt terrible because Hoffman closed at 8 pm that day, but my dad came from out of state to help me find my car and I was hoping we could make it happen that night before he left. When we walked in, Wes LaValley was totally willing to help us out even though it was only an hour until closing! At one point before we even got to talking cars, I asked if they had a water fountain and Wes told me he’d grab me a bottle of water. After a few minutes he came back with a cup of water and two different sodas and said they were out of bottles of water but he wanted to bring me some options. It was really sweet of him and just a small detail that I think makes all the difference and speaks to Hoffman’s great customer service. I knew Hoffman didn’t have the exact car I wanted on their lot, but I told Wes the model and color I was looking for and he quickly pulled it up on his computer. They would be able to get the car from a different Ford dealership and I could pick up that next week. The negotiation process was very seamless and Wes was able to secure the exact car he showed me online. I was really nervous about the car buying process but I felt very comfortable speaking with Wes. The numbers I was given were pretty spot on to what I got when I met with the finance manager. I believe his name was Josh (he was from Audi/Porsche, I can’t find him on the list below). I was also really happy with that experience. I didn’t feel pressured into buying any extra packages. Josh broke down all my options and I ended up paying less than I expected. My brand new Fiesta ST was all washed and cleaned up for me when I came to pick it up and I could tell Wes and the finance manager cared about my experience. Overall, I can’t recommend Hoffman enough. I was leasing my Toyota through Hoffman and was hopeful to do business with them again. After having a negative experience at another dealership, it only reaffirmed my decision to purchase from Hoffman. It was even more obvious to me how much Hoffman cares about their reputation and their customer service. I tell everyone about my positive experience at Hoffman and when I am in the car buying market again, my first (and likely only) stop will be Hoffman Auto Group. Thank you guys! More

New Car Purchase Very Smooth. Mike found the exact car I was looking for and also dug up some Ford incentives for me that I did not know about. Put it all together quick too. Mike found the exact car I was looking for and also dug up some Ford incentives for me that I did not know about. Put it all together quick too. More

Awful Sales Experience Came in with the intention of buying/leasing a new Ford Explorer. As soon as we walked into the door, we were practically demanded to sit down. My hus Came in with the intention of buying/leasing a new Ford Explorer. As soon as we walked into the door, we were practically demanded to sit down. My husband started off the conversation and asked what their options are and the differences, at this point we were spoken to like we were xxxx that could not afford a new vehicle. I had to step in (otherwise we would've gotten up to leave) and advise Rich that our budget allows a new vehicle as we have just sold our previous luxury vehicle. He briefly snapped out of it and decided to take us out back to see their inventory, as we have not test drove an Explorer yet, we stuck around. Note: At this time he still has not asked us our names or even tried to get to know us. It wasn't until he asked for my husband's license to test drive that he even knew his name. Once we decided on which option we liked, we went back and Rich looked up what other color options were available. When I asked questions about what the difference was in the options besides pricing, he printed out 2 sheets and told us to look at them ourselves, did not point out where to look, or what the reason for the pricing difference was. At this point we were beyond fed up. I've never felt so degraded by anyone until that day. Save your dignity and go elsewhere. More

Good service David got me in and out had explained outcome of service was very friendly and professional recommended service that would be needed on next time I'm David got me in and out had explained outcome of service was very friendly and professional recommended service that would be needed on next time I'm in More

Warranty on F 150 Jason was great to work with and he keep me updated through out the process of getting my truck repaired. Jason was very very helpful. Jason was great to work with and he keep me updated through out the process of getting my truck repaired. Jason was very very helpful. More

Great knowledge and communication Wes knew a lot about the features of the vehicle we were interested in and did a thorough job in showing them off. He followed through on everything Wes knew a lot about the features of the vehicle we were interested in and did a thorough job in showing them off. He followed through on everything we needed to have done to purchase on relatively short notice around a holiday weekend and stayed in touch and on top of the sale progress. Very pleasant to work with! More

Service Jason was absolutely wonderful in making sure I understand every aspect including mechanical and financial for this visit. It is good to know he has a Jason was absolutely wonderful in making sure I understand every aspect including mechanical and financial for this visit. It is good to know he has a strong force working in the service area who know what they are doing. More

Service A little expensive for a oil change. The "works" that a Ford dealer sells for $39.00 ends up costing $44.00 after fees and taxes..... A little pricey A little expensive for a oil change. The "works" that a Ford dealer sells for $39.00 ends up costing $44.00 after fees and taxes..... A little pricey More

Great Service I've brought many vehicles to this location in East Hartford. They are very helpful and they even washed my car! Highly recommended. Waiting room is n I've brought many vehicles to this location in East Hartford. They are very helpful and they even washed my car! Highly recommended. Waiting room is nice and big with tv's and complimentary wifi and coffee/water. More