Hoffman Ford Lincoln

I am absolutely appalled by the custsomer service I received at Hoffman Ford of East Hartford if this is how they treat everyone I don’t know how they are still in business, in fact I hope the owner re received at Hoffman Ford of East Hartford if this is how they treat everyone I don’t know how they are still in business, in fact I hope the owner realizes what kind of people he has working here and FIRES THEM ALL. So here’s what happened I brought my 3 year old car in because it had a misfire it took a month for them to actually look at it and since I rely on this car to make money I lost a months worth of income. Once they actually looked at it they charged me almost $300 in diagnostic fees which made me very upset because I am a mechanic and I knew this was a simple job. It was either the sparkplugs or the coil packs. The mechanic told me my sparkplugs and coil packs were working just fine and that my cylinder head probably needed to be replaced he said it was most likely cracked or had some kind of mechanical failure. I trusted his opinion since he was the Ford expert or so they told me. They couldn’t give me an exact price but they told me it would cost over $4000 to repair since I only had $3000 I took the car back bought the parts from the dealership and had a friend do the job because it would be half the price. My friend had dealt with Hoffman before and he didn’t trust them because they have not only ripped him off in the past but they had also done so to a numerous amount of his customers. So the first thing he did was check the coil packs which were bad, we bought new ones and the car was fixed for less than $200. So I went back to Hoffman Ford attempted to return $1000 worth of parts which I was told cant be done because they were special order and 30 days had passed even though they were unopened and still in box they refused to take it. They told me to sell it on the internet which has not been successful nearly 5 months later. I also went back to the service department and talked to the manager, I was only asking for my diagnostic fee be refunded because they lied to me he said “did you sign the paperwork?” I said “Yes” he then said “Then I cant help you. Why would you sign it if you weren’t going to pay?” I then told him it was because I hadn’t known that they lied to me yet, he then told me there are absolutely no refunds. The manager refused and accused me of making the whole story up. He told me that I have no evidence to prove that they told me I need a new cylinder head which is a complete lie because they told me to my face that I needed one. Based on this experience I would highly suggest you go somewhere else these guys will rip you off. More

I had an awesome experience buying a Lincoln Corsairs. My salesman was Thomas F. And he couldn’t be more accomadating. He was a breath of fresh air, no pressure, patient, kind and considerate. I love my Linc salesman was Thomas F. And he couldn’t be more accomadating. He was a breath of fresh air, no pressure, patient, kind and considerate. I love my Lincoln! More

Sexist and Extremly rude We brought our car to them due to an issue and they were awful, they told my wife she wouldn't understand cause she is a woman, continued to keep her We brought our car to them due to an issue and they were awful, they told my wife she wouldn't understand cause she is a woman, continued to keep her car much longer then told and added extra "fees" we weren't told about. Absolutely awful service and shouldn't be selling cars. told my Wife there was no issue with the car and another dealer said it was a major issue and needed to be done asap More

Terrible service Takes 2 weeks to get warranty repairs done while I can't use the truck, no loaners available to me (as promised when I purchased my $75k F250 there). Takes 2 weeks to get warranty repairs done while I can't use the truck, no loaners available to me (as promised when I purchased my $75k F250 there). Will never buy from them again. More

UNHAPPY I purchased a 2019 Ford F250 Super duty truck and the engine has been ticking very loudly (suspect a bad lifter) I brought the truck in for service wi I purchased a 2019 Ford F250 Super duty truck and the engine has been ticking very loudly (suspect a bad lifter) I brought the truck in for service with less than a thousand miles on it. They told me they did a side by side comparison with another truck and that they both sounded the same. My friend has the same truck and his has no ticking at all. To top it off I went in for an oil change and the mechanic doing the work told me that it sounds like I have a bad lifter and I never even mentioned the problem to him. I have been calling Ford corporate and they keep sending me back to the dealer and I get nowhere! This is very frustrating after spending 50k on a work truck and having to listen to that ticking that I can hear in the cab all the time. Customer service is a joke at this place and once you have purchased the don't want to be bothered. Do not purchase here!!!! More

Incompetent to say the least The whole service experience was a joke! I was left repairing my vehicle on the side of the highway after leaving from the service department. They sc The whole service experience was a joke! I was left repairing my vehicle on the side of the highway after leaving from the service department. They scratched the xxxx out of my truck, and after telling them there was never any follow up to try to resolve this. They brushed the whole thing off like it never happened. Since then I have gone to another Ford dealership and have been treated one hundred percent better. More

Service Be very careful when buying a car from Hoffman. I recently purchased a Certified Vehicle. Its been in the shop all ready for service and I had to fi Be very careful when buying a car from Hoffman. I recently purchased a Certified Vehicle. Its been in the shop all ready for service and I had to fight them to pay for a loaner. Their service department is currently 8 weeks out. My engine light is on again, my AC isn't working properly and they won't book me for service for 8 weeks!!!! My salesperson raved about how good their service department is, that could be true but you can't get in to see them. I also question 8 weeks, What's wrong with ford cars?? Look Elsewhere More

Horrible Car Repair Experience I am surprised to see many 5 star reviews. I don’t mind to give 5 stars if they have done the work as expected. But unfortunately what they have done I am surprised to see many 5 star reviews. I don’t mind to give 5 stars if they have done the work as expected. But unfortunately what they have done to me I am very disappointed. Jason Peltz was the service rep and Brian Pires was the tech assingned to my vehicle. They failed to diagnose the electrical issue that was causing the overcharge at first place My calls were being ignored and when I ask for the status update Jason Peltz was updating the status of the vehicles that was in his garage belongs to other people but don’t wanted to update about mine. If someone likes that kind of jokes just give them a try. After month and half wait I went to their office Jason told me that the mechanic is working on my car and it should be ready soon. I decided to wait there I knew he talks about the bush and whatever he say is not true. I decided to wait there for few hours. At the end of the day he came to me and told me that your car is ready but unfortunately it is still overcharging. I asked him why you want me to take the faulty vehicle which is not fixed, you make me wait and misled me. Service Manager Elizabeth Lofand got involved and assured me that my car will be fixed but didn’t tell me when? she gave me the loaner car which was helpful. I have waited for more than 3 months and finally my car is fixed I was charged $675 extra to correct the engine light. They held my vehicle longer to make the job bigger. Total bill was over $2500 with hefty labor charges. Instead of giving me reasonable discount they have over charged me. Absolutely poor customer service. Unprofessional ,incompetent and rude staff. Not recommended More

fantastic Customer Service I was at Hoffman Ford dealership on January 13 With my 2014 Ford fusion titanium. I had just returned home from Florida and knew I needed brakes. I I was at Hoffman Ford dealership on January 13 With my 2014 Ford fusion titanium. I had just returned home from Florida and knew I needed brakes. I called other dealerships, but they were not able to help me. I called Hoffman Ford and spoke to Lisa who is very pleasant and she really took the time to help me. I arrived at the dealership the next morning and Tim Frenette took me right away without hesitation. The service was stellar and Tim is fabulous! Service was so good that I Scheduled an appt for my next oil change. I will bring my car in for future maintenance and highly recommend other customers do the same. Thank you staff at Hoffman Lincoln ford dealership. More

Just a bit shady Back in June 2016. I went upstairs to consider purchasing a "new" used car, while my current car was down in service. I took a test drive a like the f Back in June 2016. I went upstairs to consider purchasing a "new" used car, while my current car was down in service. I took a test drive a like the feel of the Ford Fusion but did not like the smell. I was told to come back the next day and the smell would be gone. Unfortunately I signed the contract and handed over the credit card to put the car on hold during that time, and was promised orally that I would be refunded if I was not happy. The car still smelled like smoke the next day so I could not buy it. I can't blame them for not being able to get the smell out - I was hopeful. However, I can say that there is something a little off, or maybe unprofessional about this place. I feel I was really pressured (salesman raised his voice to me) to sign the contract ($250 deposit) and then the sales manager asserted I was crazy for still smelling smoke in the car despite everything they did. I did try talk with the GM to get that deposit back but I can tell it's not too high on their priority list - looking at past reviews I know I'm not the only one with this problem. Now that I've been to other dealership and have made my purchase, I know there are other place that one should probably be going - I'm glad I walked away from this place when I did. There's nothing Hoffman customer relations can do or say to change my mind. I just can't trust them. More