Hoffman Ford Lincoln
East Hartford, CT
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Mike, was extremely friendly and knowledgable about the inventory. He was able to multitask handling multiple clients at the same time, all the while not making them feel as if they were waiting. I also n inventory. He was able to multitask handling multiple clients at the same time, all the while not making them feel as if they were waiting. I also noticed that he seemed to be the only one on the sales floor activitely working. I would highly recommend going to back for my next car purchase. More
One of the best car buying experiences I've had. I ordered a 2011 Raptor and Shawn and Dean kept me informed throughout. I never even stepped foot inside the dealership until I took delivery. Delive ordered a 2011 Raptor and Shawn and Dean kept me informed throughout. I never even stepped foot inside the dealership until I took delivery. Delivery was smooth and painless because I had also worked out the numbers with Joe Sherrell prior to delivery. I highly recommend Hoffman Ford for your next purchase and dealing with Shawn, Dean and Joe will only add to the experience. More
The dealership was VERY clean, VERY friendly costumer service. The moment I walked in, I was offered coffee! There is NO hassling or pushy salesmen here. I had the pleasure of working with a very knowled service. The moment I walked in, I was offered coffee! There is NO hassling or pushy salesmen here. I had the pleasure of working with a very knowledgeable and friendly salesman. He provided us with information and answered every question we had! More
The repair service I got at Hoffman Fords was excellent! Dawe provided prompt and accurate service to my car. She was very knowledgeable, and very pleasant to work with. I took my car in on a Friday, and th Dawe provided prompt and accurate service to my car. She was very knowledgeable, and very pleasant to work with. I took my car in on a Friday, and they had it ready for me on Monday afternoon. I didn't expect such fast service, and I was very pleased with it and the work done on my car. From the quick response from Geico, to great service from Hoffman and Dawe, I couldn't ask for more. I will definitely recommend them to friends. More
After researching vehicles online I settled on Hoffman Ford for my purchase. There were extensive rennovations taking place so there were no vehicles in the showroom but they did their best to be accomida Ford for my purchase. There were extensive rennovations taking place so there were no vehicles in the showroom but they did their best to be accomidating. I was introduced to an in training sales rep that was very down to earth and friendly. Other sales reps jumped in to help when needed and my purchase went very smooth considering it was a dealer locate. More
Dealership was great, very friendly. Allowed room for negotiations for trade-ins and reworked some lease terms to be more accommodating. Received exact product requested. Overall a great experience. I negotiations for trade-ins and reworked some lease terms to be more accommodating. Received exact product requested. Overall a great experience. I don't have anything else to say but need to reach 250 characters. More
I went to Hoffman to look at potentially leasing a car. I just drove the Ford Escape, and ended up signing the lease that day. I received great service from Michael who answered every question I had and w I just drove the Ford Escape, and ended up signing the lease that day. I received great service from Michael who answered every question I had and was reasonable in negotiating a final price. I was able to get good money for my truck as a trade in. I recommend going to Hoffman Ford when you are looking to buy or lease your next car. More
Exceptional Sales and Management Team - with tremendous patience and knowledge of Ford vehicles and the car industry in general. In all honesty, I would be willing to say that the individuals at Hoffman F patience and knowledge of Ford vehicles and the car industry in general. In all honesty, I would be willing to say that the individuals at Hoffman Ford were by and large the I've dealt with in all my years (30) of working with an auto sales team. Well done gentlemen!! More
From the initial inquiry right through the ultimate acquisition of my new vehicle the folks at Hoffman Ford were great. They provide me with the information I requested in a timely way, gave me pricin acquisition of my new vehicle the folks at Hoffman Ford were great. They provide me with the information I requested in a timely way, gave me pricing information that was, surprisingly, in line with my target and worked with me to obtain the vehicle of choice in the shortest time possible. That is not something I can say about the other dealerships I interacted with. I generally find buying a new car to be highly stressful, playing a game I'm not particularly fond of. With Hoffman, no games! Highly professional, thorough and no pressure. They put package a deal with confidence they are being fair, and it works! More
Ray Wells provided customer service at a level that I have not seen in many years. He listened to what my needs were and matched them to what he and Hoffman Ford needed in order to create a 'win-win' sit have not seen in many years. He listened to what my needs were and matched them to what he and Hoffman Ford needed in order to create a 'win-win' situation for us all. Originally, an exact match for the car I wanted was not available ('09 Mustang GT Bullitt - color green). Fortunately, one matching my exact requirements became available shortly thereafter and he 'made it happen'. In addition, Ray followed up on and resolved a post-sale issue that I identified with the lack of a spare tire. Call me old school, but the fix-a-flat option doesn't sit right. Ray, in conjunction with with General Manager Billy Genereux, identified and implemented a solution that went well beyond my expectations. With my complete spare tire installation, I now have 'piece of mind' knowing that I will stay mobile in the event that I have a non-repairable blowout. More