Hoffman Ford Lincoln

From the time I walked in the door they made me feel like royalty. My son had looked at the car before I did as he used to be a mechanic. Charlie was unbelieveable, he answered any question I had without a royalty. My son had looked at the car before I did as he used to be a mechanic. Charlie was unbelieveable, he answered any question I had without a moments hesitation, he actually called me 3 times after I bought the car to make sure all was OK. They put new tires on it filled the gas tank and I got a car fax which was a big help. Joe did the paper work that goes to Motor Vehicle he was knowledgeable and answered all my questions. I would highly recommend Hoffman Ford. They are number 1. More

When I arrived for my appointment, Paul had the car ready for a test drive. He explained all the features of the car and helped me make the decision to purchase the car that afternoon. He was well versed i for a test drive. He explained all the features of the car and helped me make the decision to purchase the car that afternoon. He was well versed in the features of the Ford Fusion Hybrid and helped me understand the benefits of buying the car. When I came to pick up the car a few days later, the process went very quickly. The dealership was very professional and organized. More

The process was fast and easy. The car was fully explained and demostrated to me by the salesman. Loved the whole experience and highly recommend this dealership. explained and demostrated to me by the salesman. Loved the whole experience and highly recommend this dealership. More

I Went in to Hoffman Ford looking to get another vehicle because my lease was up in my last vehicle. Marco was very helpful in helping me find the right vehicle in the right price range for me. He was very because my lease was up in my last vehicle. Marco was very helpful in helping me find the right vehicle in the right price range for me. He was very patient, and not at all a "Pushy Salesman". I believe that everyone already has an idea in their head of what they want to buy, and having a nice, pleasant, and friendly salesman like Marco, only makes the visit a much more successful one. I am extremely pleased with my purchase, and the customer service, that I would refer anyone in the market for a new vehicle, to go see Marco first. More

Marco and his manager made my visit very comfortable and interesting.They went out of their way to make my purchase possible.I am very satisfied and would recommend Hoffman to anyone interested in any one o interesting.They went out of their way to make my purchase possible.I am very satisfied and would recommend Hoffman to anyone interested in any one of the automobiles that they are affiliated with. More

The customer service is great at Hoffmans. They helped me and answered every question I had. The car is fantastic and I love it. It's my first car and I'm happy I'm decided to go with Hoffmans. and answered every question I had. The car is fantastic and I love it. It's my first car and I'm happy I'm decided to go with Hoffmans. More

Went in there after having a problem with another dealer and Marco made sure I got into a car and not only that but a car that I wanted. Not what was convenient for them. Everyone in there is great. I would and Marco made sure I got into a car and not only that but a car that I wanted. Not what was convenient for them. Everyone in there is great. I would recommend this dealer over any other. 3 family members have purchased vehicles through Hoffman More

A tree limb came down on the hood of my VW while I was driving and damaged the valance, etc, in a bad storm. Drove in to Hoffman around 5:15 pm--service dept was closed. Salesmen were EXTREMELY nice and V driving and damaged the valance, etc, in a bad storm. Drove in to Hoffman around 5:15 pm--service dept was closed. Salesmen were EXTREMELY nice and VERY VERY helpful to my situation--drove my car into the showroom for me and proceeded to remove the valance so I could get home. They were friendly, concerned,and genuinely nice guys. When I go somewhere and receive bad service, I never forget, and I usually don't go back if I can avoid it. But, when the service is over the top, as the salesmen at Hoffman Ford were, I don't forget that, either!! I would definitely recommend Hoffman Ford to others. More

Forget the fluff, let’s cut to the chase- at 4:30 pm on Friday, May 27, 2011, Memorial Day weekend, while driving from Fredericksburg, Virginia to Boston to pickup our daughter from Boston University, our Friday, May 27, 2011, Memorial Day weekend, while driving from Fredericksburg, Virginia to Boston to pickup our daughter from Boston University, our 2004 Ford Explorer began dying on the I-84 East. We managed to reach your dealership (thank God for GPS) just seconds before the vehicle died! Brenda Ford, the service consultant, quickly and kindly responded to our unannounced arrival, servicemen Donnie and Kevin assessed the situation, gave us preliminary courses of action (best and worst case scenarios), made every effort to strive for the best-case scenario, and set out to do everything possible to get us back on our journey without delay. They said it, we felt it, and their actions confirmed their words. No promises, just customer-centric actions! Their diagnostic tests confirmed their assessment, the part was located (remember it was almost 5:00pm by now), Donnie and Kevin feverishly worked to get it installed, Brenda closed-out the paperwork, the cashier (I wish we had her name) closed the customer service loop in the same Hoffman great service fashion, and we were on our way! It doesn’t get any better than that! Hoffman Ford came through for us better than we have ever seen, anywhere, under identical or similar circumstances! Their actions were AMAZING and made us extremely proud to be Ford automobile owners!!! We can see why Hoffman Ford is remolding and expanding. Their service team literally put themselves a distant second to our immediate and very urgent service assistance needs. With service staff like this at Hoffman Ford in East Hartford, Connecticut as an example- every Ford automobile owner can rest assured that quality and customer friendly Ford service is available, no matter where they are traveling, and will be among the best in the country! More

Our experience was excellent. The slaesperson, manager and finance eomployees all were fantastic. My wife and I have purchases approximately 9 or 10 carsfrom theHoffman family of dealershi over the past t and finance eomployees all were fantastic. My wife and I have purchases approximately 9 or 10 carsfrom theHoffman family of dealershi over the past twent some odd years. We will continue to bur cars from Hoffman. Quite honestly, you should eliminate the registartion process forthis survey. I almost quit. You would receive a greater response. More