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Hoffman Ford Lincoln
East Hartford, CT
616 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 616 reviews
January 03, 2015
Presently surprised I have driven by Hoffman sales store for many years, but always assumed they were a car dealership for the "aristocratics". I founded two cars online I have driven by Hoffman sales store for many years, but always assumed they were a car dealership for the "aristocratics". I founded two cars online that had low mileage and in my price range. I normally purchase cars out of state because of prices. I was plesently surprised by the sales person Marco Ortis. Marco Ortiz was very easy to work with. I dId not feel obligated or force to purchase our newer car. The finiance office worked with my credit union for the low interest rates. I love my 2014 Ford Taurus that was certified. I willl come back the next time I have to purchase another car. Thanks Marco. More
by Lawomack
Employees Worked With
Marco Ortiz, Fran Marinaro
January 01, 2015
I'd passed Hoffman Ford 100's of times. Glad I stopped!! Adam was pleasant, knowledgeable and understanding to our needs. Most importantly he followed up; keeping us informed of our search options and quic Adam was pleasant, knowledgeable and understanding to our needs. Most importantly he followed up; keeping us informed of our search options and quickly responded to our questions with honest and detailed explanations. Anthony and Fran completed the positive experience. No pressure!!! Thought not many miles have been put on our newly purchased car (a Ford Fusion) we are thrilled with it! Hoffman will be my first stop on my next vehicle search. More
by HarleyCVO
Employees Worked With
Fran Marinaro
December 24, 2014
Walked in to look. Walked out with a car. We went to look at the C-Max, having seen ads. Told the salesman (Michael Warner) just looking. He spent time with us. He didn't pressure us. He w We went to look at the C-Max, having seen ads. Told the salesman (Michael Warner) just looking. He spent time with us. He didn't pressure us. He was extremely knowledgeable, friendly and in the end we decided to buy. He spent a lot of time showing us features and how to use. When I went to pick it up, he spent a lot of time with me going over the use. The Sales Manager was very helpful and accommodating. All in all it was a very good experience. By the way, my wife loves the car! More
by mark
Employees Worked With
Mike Warner, Bryce Piper , Fran Marinaro
April 15, 2014
Very bad service The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed, I was told to go to another dealership! Waiting room was small. The person I delt with was very rude. I just wanted my car fixed! More
by Vupset
Employees Worked With
Jeanette
March 14, 2013
We just bought our 2012 certified pre-owned Ford Focus. We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what we wanted/ needed and then connected us with the perfect car for us. This was our first time buying a car, so we didn't know what to expect but we weren't pressured into anything and we felt comfortable throughout the whole process. We'll be back for our next car. More
by bledsoe9107
Employees Worked With
Dean Kennett
January 02, 2013
Bought a used f150 in jan. 2012 the deal included a 60 day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman and he said just bring it in when your oil change is due,and they will take care of it.My wife brought truck in and they said we had a leak in the power steering hose,also service manager told her it was not covered because the 60 days was up!She told him what salesman had told us,he said he would order part and call us to repair it.Never heard from dealership,we called and they said they knew nothing about it.We talked to service manager and he said he would get back to us the next day and to this day we have heard nothing.We think this was the worst service dept.we have ever worked with,we won't be back for anymore service or vehicles. More
by Tworites
Employees Worked With
Charlie
November 05, 2012
This is actually the second vehicle I've purchased from Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. I Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. If you like working with honest, up-front, and knowledgable people throughout the entire purchase process (from greeting to finance) this is the dealer to go to. I would recommend this dealer above all others that I've dealt with. After these experiences, they have a customer for life. More
by goathead
Employees Worked With
Dean Kennett/Billy Genereux
August 17, 2012
So far as dealerships for service, this dealership is okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine in okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine inspection and emissions when THIS dealership service department had just done that less than 900 miles before this visit. You must be firm in refusing service that is unneeded. I rated everything as OK because it was just that, okay. Nothing stands out; not hard to tell them 'no' you don't want an extra service they are offering; free coffee and softdrinks while you wait; waiting room somewhat clean. It is okay service but better than the alternatives. More
by FORDMUSTANG4ME
Employees Worked With
service department
July 24, 2012
I called for an appointment for my car to be inspected and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning. I told him I needed the car by 2PM. I c and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning. I told him I needed the car by 2PM. I called him at 1:30 that day. The car wasnt even in then. He told me it would be very soon. I called at 3PM. The car was not being worked on again. He said he was very busy with other cars. I asked him when he could have it ready. He said maybe by six. I called his supervisor and he said he could get it ready by 5:15 at the latest. We'll see. If it is not ready, I will let you all know, But DO NOT EXPECT GOOD OF EVEN FAIR SERVICE FROM HOFFMAN. More
by kib
Employees Worked With
Adam Yohe
July 22, 2012
This dealership indulges in deceptive business practices. Do not do your repairs here as you will be be ripped of. Their multipoint inspections are a scam. Unnecessary repairs are undertaken to fleece the c Do not do your repairs here as you will be be ripped of. Their multipoint inspections are a scam. Unnecessary repairs are undertaken to fleece the customer. Their 90 day service guarantees are a scam as they will find some excuse not to honor it. More
by kjd
Employees Worked With
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