Hoffman Ford Lincoln

Very bad service The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed, I was told to go to another dealership! Waiting room was small. The person I delt with was very rude. I just wanted my car fixed! More

We just bought our 2012 certified pre-owned Ford Focus. We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what we wanted/ needed and then connected us with the perfect car for us. This was our first time buying a car, so we didn't know what to expect but we weren't pressured into anything and we felt comfortable throughout the whole process. We'll be back for our next car. More

Bought a used f150 in jan. 2012 the deal included a 60 day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman and he said just bring it in when your oil change is due,and they will take care of it.My wife brought truck in and they said we had a leak in the power steering hose,also service manager told her it was not covered because the 60 days was up!She told him what salesman had told us,he said he would order part and call us to repair it.Never heard from dealership,we called and they said they knew nothing about it.We talked to service manager and he said he would get back to us the next day and to this day we have heard nothing.We think this was the worst service dept.we have ever worked with,we won't be back for anymore service or vehicles. More

This is actually the second vehicle I've purchased from Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. I Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. If you like working with honest, up-front, and knowledgable people throughout the entire purchase process (from greeting to finance) this is the dealer to go to. I would recommend this dealer above all others that I've dealt with. After these experiences, they have a customer for life. More

So far as dealerships for service, this dealership is okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine in okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine inspection and emissions when THIS dealership service department had just done that less than 900 miles before this visit. You must be firm in refusing service that is unneeded. I rated everything as OK because it was just that, okay. Nothing stands out; not hard to tell them 'no' you don't want an extra service they are offering; free coffee and softdrinks while you wait; waiting room somewhat clean. It is okay service but better than the alternatives. More