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Hoffman Ford Lincoln
East Hartford, CT
608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 608 reviews
March 23, 2015
New Navigator Purchase Mr. Riemer was able to answer all my questions in regard to the vehicle i was looking for. He worked with my schedule and was able to properly commun Mr. Riemer was able to answer all my questions in regard to the vehicle i was looking for. He worked with my schedule and was able to properly communicate in person and via email to complete the process fast and with no complications. I would recommend him to family members and business associates without hesitation. More
by Mr.K
March 21, 2015
Fantastic Just bought our second vehicle from Hoffman Ford Lincoln. Our first experience was so great decided to come back for a second! We were not disappointe Just bought our second vehicle from Hoffman Ford Lincoln. Our first experience was so great decided to come back for a second! We were not disappointed! The second was just as fabulous as the first. From the first moment we were treated with the best customer service we have ever experienced when purchasing a vehicle. We won't go anywhere else! More
by Mschoen
Employees Worked With
Mike Warner, Fran Marinaro
March 16, 2015
First vehicle purchased at Hoffman The sales Ashley is very helpful and friendly, the vehicle condition is better than what I was expected. I am very happy with the service, and I would The sales Ashley is very helpful and friendly, the vehicle condition is better than what I was expected. I am very happy with the service, and I would recommend Hoffman. More
by yubaokui
March 15, 2015
2nd vehicle purchased at Hoffman 2nd vehicle I have obtained via Hoffman Ford, Richard Gonzales. He did a nice job getting us into the car we wanted at a fair price with quick deliver 2nd vehicle I have obtained via Hoffman Ford, Richard Gonzales. He did a nice job getting us into the car we wanted at a fair price with quick delivery. More
by Duane B
Employees Worked With
Richard Gonzales
March 14, 2015
My First Visit to Hoffman Ford/Lincoln We found a car online and when we went to check it out on the lot, we were greeted by a friendly sales person who was trying to get ready to help on a We found a car online and when we went to check it out on the lot, we were greeted by a friendly sales person who was trying to get ready to help on another sale later that day. She immediately helped us with what we were interested in, helped us through management and financing and all went so smoothly and quickly. Every person we worked with was outstanding! We will not hesitate to go there for future vehicles! We very highly recommend them to everyone! More
by Wags
Employees Worked With
Fran Marinaro
March 09, 2015
great team Thanks to everyone that helped, the whole team at Hoffman East Hartford were great. The helped us find a car in our budget that is really great. Thanks to everyone that helped, the whole team at Hoffman East Hartford were great. The helped us find a car in our budget that is really great. More
by ljkulas1
Employees Worked With
Marco Ortiz
March 09, 2015
New Car Happy with the service and love the car. My only issue is the parking in the front of the dealership it's not convenient. Otherwise everything else is Happy with the service and love the car. My only issue is the parking in the front of the dealership it's not convenient. Otherwise everything else is great! More
by Ana0813
Employees Worked With
Marco Ortiz, Fran Marinaro
February 18, 2015
Service call This was my first visit to Hoffman Ford / Lincoln for service on my 2011 Ford Edge.. The service was great and the price was good. This was my first visit to Hoffman Ford / Lincoln for service on my 2011 Ford Edge.. The service was great and the price was good. More
by RJB III
February 15, 2015
Got the car I wanted at the price I wanted My Experience here came in 3 parts..... Part 1---test drive with Ed Carpenter. Ed was professional, friendly, got the car I wanted ready quickly (I My Experience here came in 3 parts..... Part 1---test drive with Ed Carpenter. Ed was professional, friendly, got the car I wanted ready quickly (It was buried behind 2 other cars in snow and ice and it was 15 degrees and windy). Ed was knowledgeable, helpful and negotiated with me to get me the price I wanted. I really enjoyed working with him and would recommend Hoffman again just because of my interaction with Ed. Part 2---Financing was and odd experience. We were first offered a loan at 19.99% to which I put my coat on and walked out the door. In about 30 seconds he said " I can give you 12.99%--to which I said "Why wouldn't you offer me that the first time around instead of thinking I was a desperate sucker who would agree to anything and sign on the dotted line. Fran---the business manager was a little harsh with his words and blaming me for the situation. Really? I told him I can go anywhere to buy a car or get a loan--I don't have to stay here. We could not come to agreement that night--everyone was kind of grumpy and tired and hungry, Fran had a dinner date to get to so he wanted to wrap things up. As much as I planned on driving out in my newly purchase car that night...I chose to walk away and spend a night thinking about what happened and whether I wanted to buy from a dealer like this. This had nothing to do with Ed Carpenter who was excellent even when this sort of bait and switch financing deal was going on. There is a happy ending to this storty..... Part 3. Next day---Cooler heads prevailed and Fran came through with 8.99% and good deal on the 48,000 mile warranty I wanted. In the end Fran did a great job and worked extra hard to get me what I wanted. I we could have skipped over the attempt to get 19.99% or 12.99% out me and gone right to 8.99% I would have driven out Friday night with out have a slightly tainted feeling about dealing with Hoffman. Like I said---in the end Ed and Fran somehow managed to pull together the deal I wanted for the car I wanted and took extra good care to make sure they made things right. And because of that---that is the part that I will remember and share with friends. I will recommend Hoffman Ford but would caution people to not just accept the first finance offer they throw at you. I was born at night--but not last night and I am smarter than the average bear. I expect that when I am spending $10,000+ with you that I get treated like you want me to stay and maybe even come back! More
by ctpadrefan1259
Employees Worked With
Fran Marinaro
February 15, 2015
Excellent Service I called to schedule my 2013 Ford Fusion Hybrid for a service check since the car's engine light was lit. Hoffman Ford dealer scheduled me on the sam I called to schedule my 2013 Ford Fusion Hybrid for a service check since the car's engine light was lit. Hoffman Ford dealer scheduled me on the same day and fixed the valve at no charge since my car is still on warranty. They also addressed the recall issue. The service was excellent, and I did not have to wait very long. Janetta Marrero was very professional and congenial. Thanks for the quick and excellent service and for the free car wash; perhaps my faith in car dealerships has been restored. Luciano Valles, Jr. Proud Ford Fusion Hybrid Owner More
by Luciano
