Hoffman Ford Lincoln

Excellent Experience from the Service Department I have been going to Hoffman Ford for the past year and I will only deal with Janetta Marrero. No matter what the issue is, she is extremely knowledg I have been going to Hoffman Ford for the past year and I will only deal with Janetta Marrero. No matter what the issue is, she is extremely knowledgeable and understanding. The most recent experience I had was just today. My door handle broke (plastic is cheap and cracked), called her in the morning to explain the problem and she said to bring it right over and she would have someone look at it as soon as possible. About an hour or so later, she called to let me know that the handle needed to be replaced. She said the part was in stock and they could have it ready before lunchtime. I was shocked to hear this especially with all the recalls that I would be able to get this situation resolved today. I was told the price upfront, $200 to repair a plastic door handle with labor (not the cheapest) and by 11am the car was ready for pickup. I have spent well over 2,000 in the service department and I will keep coming back because of the awesome experience. Along with the repair, they also washed and cleaned the inside of my car. It sparkles and smells amazing...Thank you Janetta... you should win employee of the month. You are awesome at what you do and thank you for explaining everything to me and telling me everything. Even if it will cost a lot of money, I would rather be told how much everything is going to cost and what the repair entails rather than be in the dark and get a massive bill with all these un-necessary charges. With that I would also like to thank Leon for being an amazing shuttle driver. Although the ride was short, we had a good conversation and he actually explained to me what repair might have to be done and told me everything would be taken care of and it was an easy repair. This is just another example of why I will keep returning to Hoffman Ford, the staff is great, the service is great and the overall outcome is great. If i really had to pick a negative comment, it would be the cost. But hey, every business needs to make money. Great job to the service team, keep up the amazing work! More

Mike Warner Rocks! This is the second vehicle I bought from Hoffman and I almost did not return due to my first sales experience. Very happy we did as I ran into Mike w This is the second vehicle I bought from Hoffman and I almost did not return due to my first sales experience. Very happy we did as I ran into Mike who was absolutely awesome in every possible way. If not for Mikes professionalism, kindness and helpfulness we would not have bought this car when and where we did. If you are in the market for a Lincoln or Ford - go ask for Mike Warner and I promise you complete service, knowledge, sense of humor and genuine friendliness. Thank you Mike and Ron for making the pick up of the vehicle so smooth. Rich and Sharon Mabey More

Great dealership to deal with. I have given the above rating because I truly believe that the sales staff (Marco Ortiz) always has their customers best interest at hand. I purchase I have given the above rating because I truly believe that the sales staff (Marco Ortiz) always has their customers best interest at hand. I purchased my vehicle here and referred my grandpa to get a vehicle here and Marco made sure my grandfather was satisfied with the vehicle and happy before he finalized the sale. I will continue to refer customers to Marco at Hoffman Ford. More

Great from Resarch through Sale I first went into Hoffman when I was starting my research to replace my 12 year old car. I met Michael and he too me through everything. I had been I first went into Hoffman when I was starting my research to replace my 12 year old car. I met Michael and he too me through everything. I had been poking around Ford's website, and had a semi decent idea of what packages I was looking for. Michael took the time to do the research on exactly what I was looking for. When I came back a few months later (things got very busy at work), Michael recognized me right when I walked through the front door. We had originally talked about ordering from the factory, but he did a search and found the car I was looking for at another dealership - saving a lot of time in delivery. Once we had a deal in principal, Fran in the finance department was able to save me even more money. Fran took the time to go over all the other options. More

Personal touch Great service provided by Mike Warner!! We thought we had our choice narrowed down to the Honda CR-V and Toyota RAV4, when we stopped into the Hoffman Great service provided by Mike Warner!! We thought we had our choice narrowed down to the Honda CR-V and Toyota RAV4, when we stopped into the Hoffman Ford dealership in East Hartford. Mike Warner was our sales person and we immediately felt very comfortable with his approach. He not only inquired about our needs but searched for every possible incentive that would apply. He very patiently explained every option. Then when we drove the car we we very impressed. When we wanted to see a feature that was not on the model we test drove, Mike got another car that had that feature so we could actually see it as opposed to simply telling us about it. He kept us informed during the preparation of our car. Finally, the Hoffman organization appears to be not only customer focused but also employee focused based on the way they treat their employees as explained by Mike. Great company to do business with and Mike was a great ambassador for Hoffman. More

Great, Great, Great I was in the market, deciding between an explorer with Hoffman and a Highlander from Toyota Superstore. I chose Hoffman for a couple of reasons. Ada I was in the market, deciding between an explorer with Hoffman and a Highlander from Toyota Superstore. I chose Hoffman for a couple of reasons. Adam was a no pressure salesman. He didn’t tell me what I wanted, but rather listened and presented me with a few options. Much to my surprise, he found a certified pre-owned that was loaded with features that weren’t even on my wish list. To top it off, when I completed the financing, they upgraded the warranty from a 100,000 powertrain to a 100,000 mile bumper to bumper – just one additional pleasant surprise during the process. I found everyone there to be on my side, looking out for me and my best interests. To top it off, I LOVE my vehicle. I had previously purchased imports and am now a Ford convert. I have watched the commercial recently and sat there thinking, yep, that’s true! Go there, buy something. You’ll be happy. Ask for Adam :) More

Truly caring My colleague and I were driving through East Hartford when my car suddenly made a horrific noise. It seemed to be coming from the back end - in the t My colleague and I were driving through East Hartford when my car suddenly made a horrific noise. It seemed to be coming from the back end - in the tire area. We were next to the Hoffman service center and we pulled in. There was a metal coat hanger/rod stuck in my tire. They graciously assessed the problem for us and advised that the tire be replaced. Sensitive to the fact that we needed to get back to work, they agreed to just put my spare tire on for me - at no cost - and had us on our way within an hour. We are grateful they were willing to fit us into their already busy schedule. Many, many thanks to Hoffman Ford/Lincoln. The Discovery Center, Farmington, CT More

Excellent deal. Marco and Bryce found the cars we were looking for, and my twin boys are very happy with there new Ford Fusions. Thanks for making two great deals. Marco and Bryce found the cars we were looking for, and my twin boys are very happy with there new Ford Fusions. Thanks for making two great deals. Mr Russo & Sons. More

Couldn't be better! We had a fantastic experience with this dealership. Everyone was very friendly and we were made to feel very comfortable. Customer service was top n We had a fantastic experience with this dealership. Everyone was very friendly and we were made to feel very comfortable. Customer service was top notch...phone calls were returned immediately. Michael and Fran were consummate professionals. Not only would I purchase another vehicle from them, I will highly recommend them to my family/friends! Thank you!! More

New F150 Hoffman did a good job turning a negative situation into a positive one. The inception fees for my new vehicle were different than I had expected at Hoffman did a good job turning a negative situation into a positive one. The inception fees for my new vehicle were different than I had expected at time of delivery. Hoffman corrected the situation promptly and exceeded my expectations for delivery fees. This was a team approach as my sales person worked with the manager and finance person. I would definately purchase a vehicle here again. More