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Hoffman Ford Lincoln

East Hartford, CT

4.4
610 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 610 reviews

June 03, 2015

Fast and Friendly I changed my service dealership to Hoffman Ford from the dealer I bought my Fusion from because of my dissatisfaction with my original Ford dealer. Ho More

by P.A.BUCKLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 03, 2015 -

Hoffman Ford Lincoln responded

Hi P.A. BUCKLEY, Thank you for choosing Hoffman Ford Lincoln for your fusions service needs. We appreciate your feedback on working with our advisor Kristin. Our Ford team is committed to ensuring you have exceptional experience at every visit. We appreciate you and look forward to your next scheduled maintenance. Thank you for making the switch to Hoffman Ford Lincoln! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 03, 2015

Always good experience The 20K service on our Escape was done quickly and they even vacuumed the car! It was easy to make an appointment on line at a convenient time. More

by D_RYAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 03, 2015 -

Hoffman Ford Lincoln responded

Hi D_RYAN0, Thank you for trusting Hoffman Ford Lincoln with your 20k service on your escape. We sincerely appreciate you as a customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again! Sincerely, Sara Scribner Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 01, 2015

Excellent Service Customer Rep - Jason and mechanic Bob provided outstanding assistance. they both demonstrated a genuine interest is first understanding my problem an More

by AGMILES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant
Jun 02, 2015 -

Hoffman Ford Lincoln responded

Hi AGMILES, Thank you for trusting Hoffman Ford Lincoln with your service needs. We appreciate the feedback on our technician, Bob and assistant service manager, Jason. Our Ford team is always happy to ensure your vehicle is running safely and efficiently. We are thrilled you experienced excellent service with us and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 29, 2015

Thank you for attending to car warranty wiring issues Service rep. And support staff including mechanic in charge were very nice. Warranty work...... Gas petal and wiring replaced. Service rep. Very re More

by DELANEYS201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 29, 2015 -

Hoffman Ford Lincoln responded

Hello DELANEYS201, Thank you for choosing Hoffman Ford to address the wiring issues with your vehicle. Anytime you have maintenance needs or questions please feel free to give Jason or any of our service advisors a call. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 29, 2015

repair of vehicle, overheating, 2007 Lincoln Town Car I find it hard to believe that I was quoted a price for repair from $1000.00--$1700 from Hoffman Ford East Htfd. when, I had the vehicle repaired at More

by CHET322
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 11, 2015 -

Hoffman Ford Lincoln responded

Good morning Chet, It was nice speaking with you and I'm very pleased that we have been able to resolve the situation and earn your future business. Your feedback is valuable to us so we can ensure you and our other customers are receiving the absolute best service when visiting our dealership. We look forward to seeing you when your next service interval is due and Joe Fazzina will ensure everything runs smoothly. Thank you again for taking my call and talking further about your experience. Sincerely, Susan Lane, Manager, Corporate Reputation. (860) 290-5516

May 28, 2015

2015 Ford Escape Purchase Ashley Pingree was the perfect sales associate for my wife and I. She was informative and very willing to show us the vehicles we were thinking of pu More

by SOMATMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 29, 2015 -

Hoffman Ford Lincoln responded

Hello SOMATMAN, Thank you for continuing to choose Hoffman Ford for the recent purchase of the beautiful Escape! We appreciate your feedback on working with our sales consultant Ashley. Our staff is committed to ensuring you have an exceptional experience at every visit. We trust you are enjoying your new Escape and look forward to servicing your vehicle to keep it running great for you! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 28, 2015

Enjoyable experience as usual Provided loaner since I work far away. Kristin stayed late for me after work . Great experience I have come to expect from Hoffman Ford Lincoln More

by PAULSZWEZ
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 29, 2015 -

Hoffman Ford Lincoln responded

Hi PAULSZWEZ, Thank you for continuing to choose Hoffman Ford for your service needs. Kristin is always happy to ensure you have a great experience and get you back on the road as soon as possible. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 27, 2015

Enjoyable Experience I bought a Ford from Hoffman and it was a very good experience. The salesmen Mike was very friendly and accommodating.I would definetly recommend the More

by Bryco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Bryce Piper , Fran Marinaro
May 29, 2015 -

Hoffman Ford Lincoln responded

Hi Bryco, Thank you for choosing Hoffman Ford for your recent purchase. We are pleased to read you had a good experience with our sales consultant Mike. We value what our customers have to say and thank you for sharing your story. We trust you are enjoying your new Ford and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 22, 2015

Good experience as usual. 30K. Mile service performed correctly and on time. Kristin was friendly and knowledgeable. Car was cleaned and ready at the time stated. Price was le More

by RRTOTTEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 22, 2015 -

Hoffman Ford Lincoln responded

Hi RRTOTTEN, Thank you for choosing Hoffman Ford Lincoln for your vehicles service needs. We are pleased to hear you had an excellent experience working with our advisor Kristin. Kristin is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 08, 2015

Best car buying experience - ever ! Saw a vehicle advertised on their website. Sent in an e-mail for more information. Set up a time later in the day to come up and see the used vehicl More

by satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alena - internet responder., Fran Marinaro
May 12, 2015 -

Hoffman Ford Lincoln responded

Hi satisfied customer, Thank you for choosing Hoffman Ford Lincoln for your recent purchase. We are thrilled to read your feedback on working with our sales consultant Adam Foley, and business manager Fran Marinaro. We appreciate that you trusted the knowledge and commitment of Adam to get you into the right car. We trust you are enjoying your Lincoln Town Car. Let us know if you have questions or service needs. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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